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Untangling Marketing Goals, Strategies, and Tactics

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Today, I have a confession.

I’m a serial hobbyist poser.

I have whole closets full of squash rackets, glue guns, guitar music, and other must-have items that I bought before figuring out what I really wanted to spend time doing. I’d see a Martha Stewart article about paper quilling and run out immediately to buy specialized tools.

Do you find yourself with all of the “trappings” of marketing, but no results to show for it? I’m talking about that time you signed up for a Google Analytics account and then never looked at any of the data. Or that time you started a monthly email newsletter and it only went out for three months.

Without a clear marketing plan, you will run from idea to idea, or tool to tool, with no roadmap. Even if you have success, you won’t know how it happened, or be able to repeat it in the future.

Your marketing plan must dovetail with your overall mission as a business. Untangling those priorities and putting them in the correct order is crucial to your business success.

untangled marketing

Start with the Mission, Work your Way Down

So what comes first? It’s your Mission. Why does your business exist? Not a prefab paragraph you concocted, but why you get up in the morning and go to work.

Once you know your Mission, you can use that to come up with some marketing goals. Once you have marketing goals, you can determine your marketing strategy and tactics. Somewhere within your arsenal of marketing tactics, you can include some social media tactics.

See how that worked? We zoomed in several levels before we got to anything like “make a Facebook page” or “create a Vine video.”

Sorting out Goals, Strategies, & Tactics – An Example

Let’s use a concrete example that will help clarify. I like to use the American Red Cross, because hey, they help people!

Their stated Mission is “The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.”

Here’s my sample made-up marketing goal for the American Red Cross:
“Promote 100 blood drives in the State of South Carolina in Q1 of 2014.”

How can we achieve that goal? We need a strategy (or a few strategies).

For example:
Strategy 1: Increase sharing mechanisms for current donors.
Strategy 2: Create content that demonstrates the value of blood drives.
Strategy 3: Build up number of donors who subscribe to text reminders.

You could use all sorts of tactics to support these strategies. They might run the gamut from buying billboard space next to a donation center, to collecting Twitter handles during the donor registration process. They can be traditional tactics, or they can involve social media.

Let’s break out some potential tactics for Strategy 1, to illustrate:

Tactic 1: Collect Twitter handles during the donor registration process.
Tactic 2: Invite current donors to participate in phone banks to encourage new donors.
Tactic 3: Set up a video sharing station at blood centers to facilitate Vines, Instagrams after donation.
Tactic 4: Offer an “I donated” button for social profiles.
Tactic 5: Give out Red Cross t-shirts or other branded materials to donors.

The final step is to analyze the possible tactics according to your own criteria for success. What resources would be required? How much time would it take? What is the cost? Does it fit in with the rest of our marketing program?

Once you’ve decided which tactics suit your situation, create a calendar and plot out the marketing program. Be sure to build in periodic reviews, so that you can adjust as necessary.

Going through a process like this will result in a marketing strategy and business plan that make sense for your business. It will prevent shiny object syndrome. And it will leverage your marketing investment in a dramatic way.

Author’s Bio: Rosemary O’Neill is an insightful spirit who works for social strata — a top ten company to work for on the Internet . Check out the Social Strata blog. You can find Rosemary on Google+ and on Twitter as @rhogroupee

A 5 Point Plan to Differentiate Your New Business

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by
Jacob E. Dawson

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Building a new business is challenging, frustrating, exhilarating and rewarding. If you’re embarking on the journey of entrepreneurship, it will be the hardest yet most satisfying adventure you can imagine. You will have a million things to take care of on a daily basis, and a seemingly endless check-list of tasks you need to undertake in order to reach the success you’re striving for. In addition to discovering your customer’s pain-points and creating a great product to satisfy their needs, you’ll also need to take care of the books, understand the legal requirements and make sure you can keep your head above water as you approach profitability.

A 5 Point Plan to Differentiate Your New Business

If that seems overwhelming, you can take a deep breath and relax. There are plenty of valuable guides for new business owners. in order to give you a helping hand, which is why we’ve put together a 5-point plan to help you differentiate yourself from competitors once you’ve entered the market with a new product.

  1. Embrace Your Smallness

    Everyone has dreams of building a giant business that experiences hockey-stick growth and explodes onto the market. That’s fine, but one of the best ways to turn a weakness into a strength is to embrace it. Acknowledge the small size of your business in the early days and use it to your advantage. People love to root for the underdog, and will often support you and your business more eagerly than they would a larger, more established company.

  2. Pour Your Personality into the Brand

    In addition to embracing your small size, you can also help to build a strong customer relationship by pouring a lot of your own personality into the business. Large corporations are renowned for feeling faceless in their customer communications, and this is a huge point of differentiation that you can use to your advantage. You can cleverly insert quirks and idiosyncrasies into your brand character, helping your business to feel unique, friendly and approachable.

  3. Encourage One-On-One Conversations

    When you are establishing your new business in the marketplace, marketing and promotion are some of the most difficult parts to get right, especially when you have a very limited budget to work with. There are, however, a few ways to maximise what you have by utilizing the power of word-of-mouth, by finding your most passionate customers and lavishing them with attention. When you invite them into your world, share your business’s journey and give them access to unique insights & offers, you can turn a customer into an evangelist – someone who will passionately share your business with the world – maximizing your valuable marketing dollars in the process.

  4. Show Yourself as a ‘Hands-On’ Expert

    If you can’t compete with larger businesses pound-for-pound, you have to find other ways to outdo them. One of the best ways to do this is to establish yourself as an expert in your field. Write informative blog posts and ‘how-tos’, start finding forums and seminars that you can speak at, seek out public-relations opportunities where you can show your expertise through the media. Before long your customers will see you as an expert in your field, strengthening your business reputation, and enabling you to compete with larger, less hands-on competitors.

  5. Tell Your Personal Story

    You know that starting a business is one of the hardest journey’s that you can embark on, so why don’t you share the challenges you encounter with your customers? When they know much effort you put into offering them the best products and services possible they will become more attached to your brand and feel much more invested in your future success. Let them see the ups-and-downs and your willingness to share will be repaid with stronger customer relationships and, eventually, a successful business.

I hope that this 5 Point Plan to Differentiate Your Business has given you some ideas and inspiration to help you to sharpen your new business and begin your journey towards success! What are your thoughts about these techniques, and which ones do you think that I’ve missed? Do you have any personal experience that you can share with us? We’d love to hear from you in the comments!

Author’s Bio:
Jacob E. Dawson writes for Delivery Hero, the best way to find local home delivery . Jacob E. Dawson is an entrepreneur, marketing and SEO / SEM expert with a passion for making the most of every day! You can follow him on Twitter as @jacobeddawson

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