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Guy Kawasaki Talks About Alltop.com and the Alltop.com Community

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Featured in Alltop

I work with companies who are watching in the way of new ventures — weight risks against benefits. Lawyers try to keep them conservative, while the “common wisdom” seems to tell them they need a blog. I’m finding that often a blog isn’t the answer, at least not the appropriate first step. User participation has many forms.

One of the best examples of a social media, user-centered endeavor is Guy Kawasaki’s Alltop.com Alltop gets it right in so many ways. FAQ 3 is part of the magic of the Alltop formula, and what we’ve been talking about — let the community help build the barn.

3. Q. How do you decide which sites and blogs are in a topic?
A. We use a patent-pending, semantic computational algorithm derived from the post-doctoral work of Guy at Stanford. Just kidding. We rely on several sources: results of Google searches, review of the sites’ and blogs’ content, researchers, and our “gut” plus the recommendations of the Twitter community, owners of the sites and blogs, and people who care enough to write to us. Let us declare something: The Twitter community has been the single biggest factor in the quality of Alltop. Without this group of mavens and connectors, Alltop would not be what it is today.

You can tell a person wrote that.

I’m lucky to be talking to the man behind Alltop —
Guy Kawasaki — about his thoughts on how businesses
can engage people as they move online. I wondered about low-risk choices that businesses might make when forming new social media businesses and communities online.


Hi Guy! About Alltop, I’ve been through it all in the past few days. I think most folks don’t realize the scope of the accomplishment you’ve built … it’s no wonder you’re always smiling.

Alltop really is more than it seems. What is Alltop really and why does it work?

Alltop is a digital magazine rack. We assemble (“aggregate”) subscriptions by topics, and we have approximately 400 topics ranging from Adoption to Zoology.

It works because there is so much information on the web and search engines are too good at what they do. For any topic, Google would find millions of hits. Most people do not have the time or ability to winnow this down.

For example, try typing “China” into Google then look at


What’s special about Alltop is the way people have taken a personal interest in it — especially the Twitter community. Did the Twitter community come first or did you grow the community as you grew Alltop?

Twitter as a service pre-dates Alltop by several years. Fortunately, the people who follow me have taken a liking to Alltop. They provide suggestions for topic and feeds for topics, and they help us spread the word about topics. Alltop would not be what it is without Twitter.


What was crucial to making it all happen efficiently? What was crucial to getting the community to buy in?

Many factors came into play: I had a large following because of my visibility so Alltop had a jump start; the product is truly useful; and we were more than willing to hear and implement what the community wanted. Twitter was made for Alltop, and Alltop was made for Twitter–you couldn’t have designed a better synergy if you tried.


What advice do you have for companies who worry about the risks of their first steps into the social sphere?

The willingness to open things up and to seemingly lose control is the only way to control social media. If you think you can control social media in the traditional sense, you shouldn’t even try it. Just stick to buying Super Bowl commercials instead.


What sort of projects might you suggest would offer low risk but high profile community relationship value?

The first thing most companies should do is go to search.twitter.com and search for anyone who mentions their products, services, or the company itself. Then it should help those people in any way possible.

To see how it’s done, they should watch @comcastcares on Twitter. That is a Comcast employee who monitors Twitter for people who have issues with Comcast. This is a great example of how to use social media. The cost is $0 and the upside is huge.

Thanks Guy! It was a pleasure, as always.
_________
Look closely and you see that Alltop.com is a magazine rack that draws people into a community. People help choose the topics. They suggest the sites included. People proudly display the badge of the Alltop domain and discuss Alltop blogs with @GuyKawasaki and @NEENZ on Twitter.

Guy let the people help build it, made the site about them and what they’re doing, and now they promote and protect it. It’s a community all right.

What do you think is the magic of Alltop? What bit of it could make work for you and the community you’re building?

–ME “Liz” Strauss
Work with Liz!!

What Do You Want to Contribute as Social Media Community Member?

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Building a Community

The irony is that so many of us work alone, yet we build communities. That thought struck me boldly when this week I heard three people say how much they were looking forward to working in an office with people.

That got me thinking that an essential part of knowing how to built a community is understanding what it means to be a community member.

On Monday when we were talking about how social media can help us build a better business, Richard Reeve beautifully wrote this post for me. He described his contribution to a community “barn raising.” He said …

When asked to come and help raise these boards, it means:

    1. I realize that I need to bring along a team of five other folks I can count on to handle our given task. Wood is heavy.

    2. Ask clear questions not only of what our team will do, but how it will fit into the overall scheme of the raising, so as to maximize the remaining sunlight.

    3. While staying focused on the assigned task, realize that things seldom go as planned, so keep a flexible attitude and be willing to lend a hand when and where needed. The overall goal is more important than the parts.

    4. The only result that matters, that every participant can take pride in the resulting structure…

    oh…and:
    5. Bring your own tool belt. Who has fifty hammers?

Who wouldn’t want those values and motives in every community member … ?

When a business, a non-profit, or an organization builds a space for us and makes all of the decisions without us, it’s like moving into a house that doesn’t have any of our stuff. We don’t own it. We’ll always be visitors. If that business, non-profit, or organization lets us contribute as the house goes up, we become a part of the process and feel ownership. Of course we don’t have time to contribute building to every space in which we participate, but when we do, it changes the the way experience that community in profoundly personal way.

What do you want to contribute as a social media community member? What can we expect from community members before we start?

–ME “Liz” Strauss
Work with Liz!!

Are You Social Media Addicted?

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Do You Hear Your DMs in the Shower?

Search and Social has made a fun litle quiz about social media addiction. Apparently I’m 46% addicted to Social Media. I might have guessed higher. Perhaps, I’ve been slacking …

46%

It’s a simple quiz of multiple choice questions. Takes about five minutes.
It made me think about what I do.

Click the box with the big red heart to give it a go

Enjoy!

–ME “Liz” Strauss
Work with Liz!!

The Art of a Personal Thanksgiving and Thanks Receiving

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Don’t Let the Words Throw You

Change the World!

How good it is that people made a tradition — a day for giving thanks. Life too easily becomes getting to the next sunrise, through the next problem, onto the next goal.

Days of thanksgiving are important. We need days to remember what we’ve already received. It’s easier to have faith in a future when we value what’s here — when we gather, thank all who have given to us and give back in whatever ways we can.

The list of people who have changed my life grows daily. I thank every one of you with my head, heart, and fingers on the keys. I hope I live that gratitude visibly.

Gratitude has the power to change the world.

The Art of a Personal Thanksgiving and Thanks Receiving

It’s easy to care for a world that gives. It’s even easier to love the friends who turn the world by helping each other. We’re grateful for so many people and things. We look for every way to say so.

We write a thank you. We offer flowers. We pay it forward. We give because we’ve been given.

But are we receiving?

When someone offers those flowers, that thank you, that gift paid forward, it takes open hands, open minds, and open hearts to accept. Openness completes the transaction with honor. It’s a gift in return.

A personal thanksgiving is answered best with a personal thanks receiving. “I heard you. Thank you, I value your gift.” The art of personal thanks receiving is knowing it’s about the the giver. Receiving gratitude hears people, values them, and builds relationships.

Don’t let the grateful words throw you. Hear the person. Answer with relationship.

We can change the world — just like that!

–ME “Liz” Strauss
Image: sxc.hu
Work with Liz!!

How to Wear the Hats of a Social Media Champion — 5 Key Traits of Credible Social Media Champions

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It Starts with Amber’s Hats

The Living Web

Last week Amber Nashlund wrote post about the hats a social media champion wears. Whether we’re working inside a company or independently, anyone who offers new ways to do anything knows the challenge is not meant for the faint of heart. Knowing which of Amber’s hats to wear and which skill to call on for each situation is part science and part art. That’s the expertise of a social media champion — it’s the key leadership trait of any business manager leading change.

The proverbial hats — the know how, the expertise — won’t get far with a group that doesn’t know and trust the person wearing them. I know that Amber agrees. We’ve talked about this on other projects we’re planning together.

Remind You of Anything?

In the early years of educational publishing, dedicated teachers wanted more authentic materials than those offered by big publishers. So they made their own tools, activities, and classroom materials. Soon other teachers noticed and asked to use them. A business was born. Teachers made products and sold them to other classroom teachers they knew. The products were handmade, bound with plastic, and copied somewhere like Kinkos.

Rough edges were a mark of authenticity. Hand drawings and low-design meant the quality was in the content. Those qualities said “A real teacher made this.” New customers knew the books were good because they knew the teachers who made them.

The best of those dedicated teacher-publishers gained experience and perspective. Some left their own classrooms to serve more classroom teachers full time. However, they found growing their business wasn’t as easy as starting their business had been.

Our dedicated teacher-publishers saw other dedicated teachers offering homemade products for individual classroom teachers. Inexperienced copycats and opportunists were selling look-alike products that made empty promises and offered bad practices. Big educational publishers began to make books for individual classroom teachers too.

Classroom teachers had trouble discriminating the value from the noise.

When their customers knew them, the “rough edges” had been a certain kind of credibility, now those same homemade values made their products look shabby. Dedicated teacher-publishers needed a new way to connect their expertise with the classroom teachers they served.

Remind you of a situation anywhere near us right now?

How to Wear the Hats of a Social Media Champion

In the early days of blogging and social media, people learned by trial and error and then taught other people. We read their blogs or worked with them personally. Only so many sources existed. Someone new could recognize a wise teacher from a fool by seeing what the wise teachers had in common. We knew who was credible.

Then the blogopshere and the world of social networking exploded. Whole populations exist that have no contact with each other. Anyone can put on the social media hats. It’s hard to discriminate the value from the noise. We need to find new ways to connect with the people we want to serve.

When faced with the same challenge, those teacher-publishers shifted their thinking. They took their expertise out of the handmade package. They raised their production values to match the market. The successful dedicated teacher publishers made careful choices to convey their shared values with their classroom-teacher customers.

They offered the same solid expertise, the same content, in a new presentation.

In any noisy market what newcomers first encounter is presentation. Presentation is more than first impression. Presentation lays the groundwork for connection and relationship.

The way we wear the hats of a social media champion — our presentation verbally, visually, in text, in tone, in personal relationships — is a vital part of the expertise those hats represent.

A social media champion is a living presentation of his or her social media expertise.

Our presentation shows whether we understand who we’re talking to and what they value. From the choice of the photos and the type on a blog — new design in the works — to the choice of whether to wear a grunge jeans to visit a lawyer client, the way we “package” a message communicates even before our first word is offered.

5 Key Traits of Credible Social Media Champions

I’m not thinking we should change our identity. Just the opposite. What I’m proposing is that we make our best traits visible — that we walk our talk in the following ways. I see 5 key traits of in the social media champions I most admire and so I recommend them here.

  • Know who you are. — Be a person, not a personal brand. People make credible relationships. You make things happen. Your brand is a reflection of that. Credibility is based in actions that build trust and relationships.
  • Communicate what you stand for. — Define social media in detail in clear terms. Expertise leads a champion to have opinions about what works and what doesn’t. Be certain about your philosophy so that like-minded folks can find you.
  • Connect through the tangible and the intangible. Social media is about connections. An expert connector is focused on meeting other people where they feel comfortable. Everything from the vocabulary we use to our choice in dress code can be a bridge that connects. Great connectors show relationship expertise by using every chance to relate.
  • Be able to explain the social media culture in concrete world terms. Incidents like what happened to the Motrin ad earlier this month cause concern. Champions offer a open doors and reach out with guidance. Give context and offer familiar analogies. You’ll build bridges to replace what was fear.
  • Value Their Expertise and Be Available to Them Champions know that every voice brings value expertise of its own. They see the potential of new ideas adding to the culture. Find small, low-risk ways to invite interested questioners to listen, watch, and participate. Be available to explain what they encounter.

Long before they offer us a chance to speak or show off our social media hats, people evaluate our credibility. By the time we talk, they’ve already decided whether they will listen. Jason Falls says it best,

“Social media, you gotta live it.”

It takes quite a skill set — and several hats — to be a social media champion: listening, understanding, building on what went before, showing proof of success, engaging skeptics in meaningful conversation, inviting them into new ways of participation, planning action appropriate to their history, demonstrating ways that make jobs easier, more effective, and more efficient, helping keep the focus, and cheering people on when they lose the faith.

That’s why it’s a called champion, not a manager.

What traits do you see in the social media champions you trust? Who’s earned your credibility?

–ME “Liz” Strauss
Work with Liz!!

Which Social Media Apologies Rebuild Trust?

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Not All Apologies Are Equal

In relationships, things go wrong. Person to person or in business, mistakes and missteps can be life changing. A wrongly placed word or deed can bring in question what had gone without thought. Suddenly trust, integrity, honesty, sensitivity, authenticity and the core values that connect us are tested.

Mistakes. No human enterprise or individual gets by without making them. We might not mean them. No harm might have been intended. Yet, we’re not harmless — we can cause hurt or damage by the way we behave. How we respond when we do, is what makes a leader.

In a business relationship recently, my property was mishandled. When I asked about it — when and how it happened — the representative said something like this …

I hear you. We’re sorry it happened. We’re looking into it, but I doubt we’ll ever know the exact sequence of events. Can we move forward now?

Not all apologies are equal. I’m not the only one who wouldn’t call that an apology.

An apology that deflects attention, that says “I regret it happened,” is not an apology.
An “I’m sorry” that doesn’t own the damage done won’t rebuild trust.
An incomplete apology is a missed opportunity to build a stronger relationship by learning from what went wrong.

Apologies that Rebuild Trust, Relationships, and Reputations

Mistakes. No human enterprise or individual gets by without making them. We might not mean them. No harm might have ever been intended. The fact remains, we’re not harmless — we can cause hurt or damage by the way we behave. How we respond when we do, is what makes a leader.

Meet a mistake with trust, the mind of a learner, and a truly other-centered apology and a newer, stronger relationship can be the result. To offer a relationship-building apology, we have to show up whole and human — with our head, heart, and purpose reaching out to fix the bonds that we’ve broken.

No person has lived a life without once behaving badly. Apologies can connect us on that point. A relationship-building apology includes many parts and a whole human behind them.

  • a statement of regret …
    I’m sorry.
  • ownership of the act and responsibility for the outcome …
    I behaved badly … It was may fault this happened.
  • acknowledgment of hurt or damage …
    It made you feel small … It broke your — … It lost you business.
  • a promise for better behavior in the future …
    It won’t happen again.
  • a request or or statement of hope for forgiveness or renewed trust …
    I hope you can believe in me.

Apologies are about admitting human error. If you worry about saying the wrong thing, write it down and offer a choice the other person a chance to read it or listen while you do. The point is to be human and mean what we say.

Keep the apology simple. Don’t use an apology to move other issues forward. Save other conversations for other days.

Never lose the opportunity to apologize.
Never take that opportunity away from someone.

Which Social Media Apologies Rebuild Trust?

In the online world, every mistake has a potential for magnification. Every word has millions of opportunities to be misread. The ability to apologize with grace and respect can build respect, relationships, and reputation. In a trust economy, the apology is a powerful form of communication. Simply said and complete, a sincere apology shows respect, inspires confidence, and makes a great step toward rebuilding the trust to move forward.

Here are five well known social media apologies …
Dell’s 23 Confessions
A Commitment On Edelman and Wal-Mart
JetBlue Launches Cross-Media Apology Campaign
Turner Broadcasting Apology Letter
Motrin

In your opinion, which social media apologies rebuild trust with the community?

–ME “Liz” Strauss
Work with Liz!!