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Social Media Book List: No Such Thing as Small Talk and The Innovation Playbook

December 1, 2010 by teresa

A Weekly Series by Teresa Morrow of Key Business Partners, LLC

I’m Teresa Morrow, Founder of Key Business Partners, LLC and I work with authors & writers to help them with their book promotion and social media marketing. As part of my job I read a lot of books (I love to read anyway!).

This week I will be highlighting two books; one author I am currently working with ‘No Such Thing as Small Talk: 7 Keys to Understanding German Business Culture’ by Melissa Lamson and one book on the business Amazon list ‘The Innovation Playbook’ by Nicholas J. Webb.

The books I cover in the Social Media Book List Series will cover a range of topics such as social media, marketing, blogging, business, organization, career building, finance, networking, writing, self development, and inspiration.

‘No Such Thing as Small Talk: 7 Keys to Understanding German Business Culture’

by Melissa Lamson

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“We see Melissa as a key resource for developing business relationships with German companies who want to establish a presence in Silicon Valley. The information in this book is crucial to helping joint venture partners and investors understand the German business mind. It’s a must-read.”
Alfredo Coppola, Director, Business Development, U.S. Market Access Center

“As a Chinese-American business leader at one of the largest global IT companies, I can truly attest to Melissa’s insight and knowledge about the German mindset and communication styles. I’ve read
numerous books about cross-cultural communication and this is a must-read for anyone working in a global business environment.”
Alice Leong, Global Vice President of Diversity, SAP

You may think, “German business book, what does that have to do with me in the United States?” Our world, especially business is becoming more global every day. Especially with the advancements and the never ending freight train that is social media, understanding how other business cultures work, could be extremely helpful to US businesses and entrepreneurs.

Just check out the Table of Contents on this book:

Chapter 1 – Big Talk, Myths & Status Symbols
Chapter 2 – Key #1: Seriousness Is a Virtue
Chapter 3 – Key #2: Be Reliable
Chapter 4 – Key #3: The Train Comes at 8:52 a.m.
Chapter 5 – Key #4: We Think the Opposite
Chapter 6 – Key #5: Email Builds Relationship
Chapter 7 – Key #6: “I need it yesterday” Doesn’t Motivate
Chapter 8 – Key #7: Directness Doesn’t Hurt
Chapter 9 – Stuff People Ask (FAQs)
Chapter 10 – Don’t Forget to Have Fun
Afterword
Appendices
Resources

Right there, you have some key points to learn about German business culture (and can possibly be something you may wish to use in your business.

About the Book*:

Many business leaders, when they begin to work overseas or interact professionally with teams abroad, are surprised by how much they thought they knew about the other culture, but how little it counts for on the ground. The reality is that communication is multi-dimensional, and simply knowing a foreign language doesn’t mean one automatically understands the culture that goes with it. Idiom, psychological factors and cultural nuance all come into play. To grasp a culture, and communicate meaningfully to it, you need familiarity with language, of course, but also with non-verbal communication, customs, perceived values, and concepts of time and space.

Melissa Lamson, with years of experience in creating and nurturing high-performing global teams, understands how “It’s not enough to know the language!” In her book, No Such Thing as Small Talk, she focuses on Germany, a major business partner for the United States, and the country in which she has lived and worked for over a decade.

Business leaders today expect to face cultural differences when they do business with, for example, China or Brazil. But with a Western, industrialized country like Germany, one that displays a business etiquette and work ethic similar to the United States, it is easy to overlook the differences simply because so much appears, on the surface, to be the same. The differences are not in your face but subtle. And these small, yet critical, differences are exactly what Melissa’s book will help you identify, respect and bridge.

Melissa succinctly presents what she calls seven keys, or principles, to unlocking the German business mind. Her principles, whether they relate to process, punctuality, discipline or email communication, are insightful, personal and compelling. Not only does she clearly lay out the differences, but she also offers a cultural perspective that is rich with personal narrative.

If you plan to be in any way professionally engaged with Germany–whether you wish to participate in trade fairs, carry out negotiations with partners or colleagues, discuss schedules or terms with customers, or even apply for a job in Germany–the appropriate cultural understanding, as this book describes, will create mutual trust and will quite likely be the key to your business success.

About Melissa*:

Back in the U.S. after ten years based in Europe, Melissa Lamson is a pioneer in the field of cross-cultural communication and global business development. She has run projects in more than thirty countries, working with Fortune Global 500 companies, governments, nonprofits, SMEs, foreign investors, and C-level executives across all industries.

In 2008, Melissa was nominated as one of 25 top female entrepreneurs in Europe and she was among the first female-owned businesses to receive an award from the German Ministry of Cultural Affairs. Melissa is regularly invited to speak on the topic of global business development and she guest lectures in executive MBA programs in Europe and the United States.

To find out how your company can benefit from Melissa’s expertise, visit www.lamsonconsulting.com

You can purchase a copy of ‘No Such Thing as Small Talk’ online on the publisher site, Happy About or on Amazon. *I did receive a digital copy of this book from the publisher to help in the promotion of the book.

Next, I would like to introduce you to a book on the business book list on Amazon and on my reading list: ‘The Innovation Playbook’.

The Innovation Playbook

by Nicholas J Webb

“As the CEO of a multi million dollar corporation that was a start-up, I have worn many hats over the last fifteen years. I found The Innovation Playbook Well worth the money and time to read.
Webb covered many points I had never learned or in some cases, simply forgotten . In these challenging economic times, his “value strata” and “conduits of connectivity” pages hit home for me.
I found it to be a easy read that was well thought out and written.
I recommend it for anyone trying to improve their business or department.”
-Robert Mather, Amazon review

About the Book*

A complete roadmap to a revolution in business excellence founded on innovation

Author and successful innovator Nicholas Webb believes we need a revolution in business excellence founded on innovation. In The Innovation Playbook, you will learn why innovations fail, the five rules of customer connectivity, the power of “real open” innovation and customer co-creation, the secret formula for reducing product and market risk, the magic of Future-casting, and so much more.

* Includes an abundance of anecdotes and examples of successful-and unsuccessful-innovation
* Shares the 56 ways in which innovations fail
* Learn the success secrets of “Innovation Superstars”
* Reduce innovation failure and build speed to market

Includes online training a ($150.00 value) that will help you put the theory into practice, The Innovation Playbook will prepare you to get your CIS Certification, as well as to implement a successful innovation culture in corporate life.

About Nicholas*:

Nicholas J. Webb is a successful inventor, entrepreneur, author and management consultant in the field of innovation and customer relationship management. He has served as the CEO of several successful technology firms including Myocure, Inc. a pioneer in refractive ophthalmic surgery. He is the founder of Nupak Medical, LLC a medical product-manufacturing firm. He has also served as a CEO with several other technology- related companies. He is a successful inventor having been awarded over 35 patents from the US Patent and Trademark Office. His technologies range from one of the world’s smallest medical implant to industrial and computer technologies. He currently serves as the CEO of Lassen Innovation, providing strategic innovation and management consulting services, and has attained certification as a Certified Management Consultant. His client list represents some of the best companies and research organizations in the world. He is a prolific book author; his most recent books include The Innovation Playbook-a revolution in business excellence and The Digital Media Innovation Playbook-creating a transformative customer experience (Wiley). Nicholas is a frequent speaker and workshop leader at vertical industry conferences as well as innovation, licensing and technology forums around the world. Nick combines his own personal experience of “having been there” with a proven strategy for increasing profits and market share through a combination of leading-edge innovation methods and general business best practices. He lives in Northern California with his wife of twenty years and his four children.
*courtesy of book website and Amazon

You can purchase a copy of ‘The Innovation Playbook’ on Amazon.

I truly hope you will check out these books and please comment and let me know your thoughts on them.

Filed Under: Business Book, Business Life, Successful Blog Tagged With: bc, Business Book, business innovations, German business culture, Key Business Partners, Melissa Lamson, Nicholas J Webb, social media book list

Do People Really Want Creativity?

December 1, 2010 by Guest Author

 

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—-

by Jael Strong

When I was teaching English to high school students, all of the students had the opportunity to take part in a Martin Luther King, Jr. essay contest.  Of course, there was quite a manegerie of essays, mostly focusing on historical elements or the “What freedom means to me” themes prevalant among such events.  I knew, though,  that at least one student would fight against the main stream.  She was always the odd one out, unique in her dress, demeanor, and creative abilities.  True to expectation, she composed, not an essay, but a poem of epic length inspired by the life of Martin Luther King, Jr.  I loved that poem!

I knew something though:  Mary (that’s what we’ll call her) had no chance of winning.  After all, this was an essay contest, not a poetry contest.  And, in all honesty, that type of original approach to the norm is not valued.  I knew she wouldn’t win and she didn’t win.  People just don’t value that type of creativity.

Does that mean we shouldn’t be original?

Good question.  I guess it depends on what you want.  I for one love creativity.  And if someone isn’t afraid to be different, good for them!  But there is a price.  Creativity does not necessarily pay off immediately.  True, Mary didn’t win the essay contest, but this girl has gumption.  If she keeps standing out as unique, she will make a mark. 

Is that true for bloggers?   I hope so.  Blogging is a relatively new venue, so it is hard to say what will make a lasting impression.  But I do know one thing is sure:  Blogs need creativity, desperately. 

It strikes me though that bloggers seem afraid of this, afraid to be too avant-garde because rejection and ridicule are sure to ensue. If we want to be different and creative, we can not hope that everyone will approve.  That is unrealistic.  But I wish that more bloggers, myself included, would take the leap and really go all out.  Wow, what a great world it would be if we threw out our inhibitions and wrote in the most creative way possible! 

The other day, I was going for a walk, but my pants were too long; the bottoms were dragging on the sidewalk.  So, I took my brown pants and tucked them into my long white socks.  My bright orange shoes were on display for the world to see.  That didn’t bother me one bit, though I did receive quite a few stares.  If I can do that walking down the street, why can’t I do that on the internet highway? 

So, back to my original question

Do people really want creativity?  Well, my faucet is dripping in the bathroom.  So, I grab my copy of Dumbo’s Guide To Dripping Faucets.  Do I want a fanciful tale of water fairies and mystical o-ring nymphs?  No.   I just want a list of steps highlighting how to fix the problem. Hundreds of years from now nobody will be reading Dumbo’s Guide To Dripping Faucets.  Could they being reading about o-ring nymphs?  Maybe.

It all depends on what we’re going for.  I for one would like to see more creativity out there, but honestly, if we don’t think it will bring in the bucks we’re not likely to shake things up.  But in the long run, isn’t it possible that a tad more craziness will pay off? 

Jael Strong writes for TheWriteBloggers, a professional blogging service which builds clients’ authority status and net visibility.  She has written both fiction and non-fiction pieces for print and online publications.  She regularly blogs at Freelance Writing Mamas .

Thanks, Jael

–ME “Liz” Strauss
Work with Liz on your business!!

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Filed Under: Successful Blog Tagged With: bc

Values Questions to Make Decisions that Build Your Unique Brand

November 30, 2010 by Liz

(Updated in 2020)

Liz Strauss. Photo by Anne Helmond

10-Point Plan: How to Use the Values Baseline to Make Decisions

The Amazing Testimonial

They say other people, our customers decide our brand. I’m no longer convinced of that.

I had the most fabulous experience at BlogWorldExpo. While I was talking in the hallway, a woman I respect came up and put her arms around my waist. She looked at the people I was speaking to and said …

I respect and love Liz Strauss because she’s intelligent, generous, real, and she truly cares about other people. But what’s even more important is when I talk to other people about her they all say the same thing that I just did.

Wow! What a testimonial.

It left me thinking … how did that happen? What makes a brand that everyone describes the same way?

I think it comes from the values I chose and the questions I use to simplify decisions and be clear on my business and my brand.

How a Values-Baseline Can Simplify Hard Decisions and Build a Strong Brand

When you know your values and establish a brand-values baseline, every decision — business or living — becomes easier. Rather than thinking through the situational details. Values push us up to the larger picture. We’re left with simple questions. My brand values are authenticity, creativity, intelligent perception, love, and connections. So the questions I ask myself about my life and my business sound a lot like this ….

  • Is this delivering brilliance? Is this an intelligent connected idea? Does it connected intelligent people in a brilliant, seamless effortless way?
  • Does this shine with informed trust in ourselves and others? Does it show authentic belief, integrity, and confidence and a willingness to decide when to set aside fear?
  • Is this smart and sensitive? Does it show respect for the intelligence and heart of the people I want to work for and with? Will it move our business, our lives, and the lives and businesses of the people we care about forward?
  • Will this good news or bad news be truthful, generous, and leave a place to stand for the other person or the business?

So when a difficult real-time decision drops in my lap, I make visit those questions or questions like them — all of them drawn from my brand-values.

Suddenly deciding comes more easily. The decision might be whether to spend some money, take a project, redesign an event, or tell a friend what she’s not doing. By the time I get through the questions — an answer is clear and the direction is true our values.

In this new social business world, we have a chance to live and share our values rather than let people try to find them in a broadcast messages. In that way, an individual or a huge corporation can be the values-based brand and attract the people who value what they do.

Live your values. The brand story will ring clear and resonate.
And like telling the truth you won’t have to remember what you said yesterday.

All of your decision will reinforce you, your team, and your business.

What values and questions might define your brand for you?

Be Irresistible.

–ME “Liz” Strauss

READ the Whole 10-Point Plan Series: On the Successful Series Page.

Filed Under: Community, Marketing /Sales / Social Media, Successful Blog Tagged With: 10-point plan, decision models, irresistible Liz, LinkedIn, values baseline

Does Curiosity Kill the Brand?

November 29, 2010 by Liz

cooltext443809602_strategy

Watch a small child learning about the world. See a bundle of questions.
Watch a great listener, and you’ll see the same thing.

Children learn how to tell a shoe from a sandal from a sneaker by asking questions and constructing new models.

A great listener is curious about the person who is talking, curious about the information, curious about how the ideas fit together, and why they are of interest to the speaker.

So is a great brand.

Curiosity is easy. It’s sexy and attractive.
Curiosity is key to constructing meaning.
We move from the known to the unknown most easily by asking questions; listening to answers; and adjusting the model of what we already know.

Imagine doing the same thing to get closer to how your customers think. Curiosity that challenges our models has real value to understanding what we know and what we only believe. It also establishes relationships that opens communication so that we keep learning more nuances and details that take relationships deeper and fill in meaning.

Just a few curious questions can

  • form a bond between speaker and listener.
  • give conversation focus.
  • demonstrate value and respect people we serve.
  • telegraph self-confidence, integrity, and trust.

Genuine curiosity draws people into a conversation.
AND curiosity is contagious. If your brand is curious about people, they’ll become curious about you.

Curiosity might have killed the cat, but curiosity builds brands.

Where does curiosity fit in your strategic plan?

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Successful-Blog is a proud affiliate of

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Filed Under: Marketing /Sales / Social Media, Successful Blog Tagged With: bc, curiosity, LinkedIn, social-media, Strategy/Analysis

Thanks to Week 266 SOBs

November 27, 2010 by Liz

muddy teal strip A

Successful and Outstanding Bloggers

Let me introduce the bloggers
who have earned this official badge of achievement,

Purple SOB Button Original SOB Button Red SOB Button Purple and Blue SOB Button
and the right to call themselves
Successful Blog SOBs.

I invite them to take a badge home to display on their blogs.

muddy teal strip A

leadership-for-good
mentor-marketing
pam-moore
rise-to-the-top
social-media-eatery

They take the conversation to their readers,
contribute great ideas, challenge us, make us better, and make our businesses stronger.

I thank all of our SOBs for thinking what we say is worth passing on.
Good conversation shared can only improve the blogging community.

Should anyone question this SOB button’s validity, send him or her to me. Thie award carries a “Liz said so” guarantee, is endorsed by Kings of the Hemispheres, Martin and Michael, and is backed by my brothers, Angelo and Pasquale.

deep purple strip

Want to become an SOB?

If you’re an SO-Wanna-B, you can see the whole list of SOBs and learn how to be one by visiting the SOB Hall of Fame– A-Z Directory . Click the link or visit the What IS an SOB?! page in the sidebar.

–ME “Liz” Strauss

Filed Under: SOB Business, Successful Blog Tagged With: bc, blog-promotion, SOB-Directory, SOB-Hall-of-Fame, Successful and Outstanding Blogs

How Do You Stay Connected to Yourself?

November 26, 2010 by Liz

When Your Head Says Yes, But Your Heart Says No

cooltext443809558_authenticity

When we’re born, our hearts are fully wired to our brains. I’m sure of that. We cry when we’re hungry. We cry when we’re mad. Then we learn about things like “good behavior,” and “inside voices.” Then our brains start thinking about where, when, and how to follow our feelings and when, where, and how to over-rule them.

Figuring out the which is what and where is a complicated burden, so for many of us it becomes easier to choose one — usually the brain — as the default. How many times have you heard someone say, “Use your head. What were you thinking?” Or we might choose a brain default for business and a heart default for social situations.

Seriously, that’s a dis-connection. It’s as if we turn off part of our input and output systems most of the time we’re living.

Inner conflict like that can leave us with no certain direction and huge pent up emotion.
It’s hard to take action when you don’t where you’re going.

850676_bucking_zebra

What if we re-connected ourselves to rewire our brains to our hearts — our thoughts to our feelings? It’s not such an outrageous idea. Getting out of our heads to consider situations often gives us perspective into the other people we’re seeing, how they might be feeling, even when to listen.

Being too much in our heads puts our focus on the work not the people doing it, on the product or service not the people who will use it. Being too much in our hearts gets us lost in a labyrinth of feelings without the ability to see clarity of logical reasoning.

But together head and heart can fill out the picture with meaning.

When you’re overthinking, ask yourself what makes me feel this is so important?
When you’re filled with huge feelings, ask yourself why you’re so emotionally invested?
Then check in with your hands and your feet to see which direction they seem to be recommending.

Don’t respond or react until you’ve rewired, reconnected, and rebalanced your view of the situation.

How do you stay connected to yourself?

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

I’m a proud affiliate of

third-tribe-marketing

Filed Under: Motivation, Successful Blog Tagged With: bc, connection, direction, head, heart, integration, LinkedIn

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