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Does Your Brand Get the Right Amount of Advertising?

March 1, 2017 by Thomas

night-692261_640Depending on the size of your business, you may or may not have a tight advertising budget.

No matter where your budget falls, you hopefully know that advertising (and marketing for that matter) is of major importance in your ability to spread your brand’s word.

Minus advertising, you then have to rely on word-of-mouth from satisfied customers. Although such advertising can work to a degree, getting your brand’s name, phone number, website address etc. out there for countless eyes to see is imperative.

Keeping that in mind, is this the year you up your advertising ante, looking to get added bang for your dollar?

If so, determining just where those ads will be placed is the crucial decision at hand.

Where Do You Get the Most Eyes and Ears?

Knowing where you are likely to get the best results for your advertising efforts will, of course, play into how you go about promoting your brand.

On the one hand, you could allocate more funds towards the web and mobile devices, especially given how many consumers use both to browse for and ultimately buy goods and services.

On the other hand, have you opted in recent years (unless of course, you are just opening up a business) for billboard advertising for your brand? If not, look below to the different advantages it offers.

They include:

  • Constant 24/7 exposure until your placement runs out;
  • Competitive prices depending on which advertising agency you go with;
  • Advertisement placement where you may not have direct competition from others in your industry.

Lastly, billboard advertising gives you the opportunity to get it right the first time around, typically with little chance for error.

As an example, how many times have you seen a brand advertise its products or services in a newspaper or magazine, only to see a misspelled word or two? When this occurs, the brand has to ask for a correction. By then, the damage may already have been done.

Even though the brand itself may very well not be responsible for the gaffe (in many cases, the individual at the newspaper or magazine typing in ad copy is responsible), many consumers may pause and giggle about the mistake.

In many cases, the brand has left an impression, one which will not exactly win it lots of new customers.

Where Should You Locate Your Billboard Message?

As important as your brand’s message is with billboard advertising, where exactly should your ad be placed?

Where that billboard message goes and how it is designed will, of course, be determined by several factors.

They include:

  • Whether you want in town or leading into or out of town. Your message will obviously play a role in this.
  • Do you want your billboard near a director competitor’s billboard and/or their office or store?
  • Are you looking for a rotating billboard message, one that is lit in the evening hours, and a message that offers imagery of someone from your company or a local model or actor?

Lastly, determine whether or not you want to add your website address to the billboard or not.

In today’s digital age, it is almost a surprise when companies do not add a website listing to a billboard.

When people are passing by (typically in vehicles); it can be difficult to jot down a company phone number. Your company’s web address should prove much easier for the consumer to remember.

In order for your brand to get the right amount of publicity, billboard ads can do wonders for your business.

With that in mind, are you building more recognition for your brand this year?

Photo credit: Pixabay

About the Author: Dave Thomas covers business topics on the web.

 

Filed Under: Business Life, Marketing /Sales / Social Media Tagged With: advertising, billboards, brand, business

Keep Your Customers in the Communications Loop

February 15, 2017 by Thomas

agent-18741_640How good of a job would you say your business does when it comes to keeping your customers in the loop?

Keeping them in the loop typically revolves around your products and/or services, any issues that you’re having with one or the other and of course letting them know about payment issues etc.

With that being the case, you may at times take for granted how important it is to maintain good customer communications.

For one, you may get so inundated with other tasks at hand that you drop the ball with customer communications. If this happens, some customers may feel like you just treat them as dollar signs and do not really take a genuine interest in them. If that occurs, those current customers could become former ones in quite a hurry.

So, are you ready to review your customer communication initiatives, making sure your customers are in fact in the loop?

Use Various Methods of Communicating

So that you are best able to communicate with customers as much as possible, remember these keys:

  • Channels – What type of channels are you using to communicate with customers? While some businesses are able to get by without using what most would consider today’s modern channels of communication (emails, texts, apps, social media etc.), countless companies use those methods just mentioned and others. In today’s digital age, you have to embrace technology, not literally run away from it. As such, review your communication options to make sure you leave everything on the table;
  • Efforts – Even if you have countless channels with which to communicate with customers, are you putting the time and effort into properly using them? As an example, what if you are aware of a potential hazard with one of your products and/or services? Do you immediately get that word out to those customers who purchased said product or service? If you do not, you not only run the risk of customers being injured, but also potentially facing a personal injury lawsuit. When the latter happens, it can have a major financial impact on your business. Whether it is an issue involving a recall with heaters at Home Depot or another such major home improvement retailer, vehicles with GM, outdoor lawn care equipment with John Deere, you hopefully get the idea. Make sure you alert current and potential customers about the problem through recalls ASAP, thereby lessening the chances of one or more people being injured.

Truth Certainly Does Matter

  • Truth – Although you may be embarrassed and even quite worried about the public relations fallout from dealing with a major recall, be honest with customers. The worst thing a company can do is blatantly lie to its customer base. Not only is it wrong, it gives companies a negative PR image. Just ask some of the businesses over the years that were befallen with a negative public relations image. Many of them simply never recovered to what they were prior to that;
  • Feedback – Lastly, always be open to customer feedback. You can do this via polls, emails, texts, social media and more. By getting feedback from your customer base (positive and negative), you give customers a platform, one which many in fact will end up using. That platform leads many customers to believe that you care about them (and you should). While you will receive some negative feedback, don’t just automatically dispute it as rubbish. Learn from that negative feedback, allowing your business to improve itself on a regular basis.

When you truly learn how important customer communication is in your company, you are much more likely to keep customers in the loop, a loop that includes maintaining their business.

Photo credit: Pixabay

About the Author: Dave Thomas covers business topics on the web.

Filed Under: Business Life, Customer Think Tagged With: business, communication, customers, personal injuries, recalls

Take Credit for Properly Running Your Business

February 10, 2017 by Thomas

credit-card-1730085_640In today’s business world, it is imperative that business owners have their eyes on the prize when it comes to finances.

That said you may find yourself at times scratching your head as to why your revenue stream is stuck in neutral or even going in reverse.

One of the ways to make sure your finances are not in the red on a regular basis is properly accounting for all of your expenses. In making sure customers pay their bills on time, you need to be a financial wizard.

When it comes to customers paying you in a timely manner, this typically involves two scenarios.

Many customers will pay you at the time of the business transaction, while others will be billed for your services and/or products. Either way; making sure you’re not running a deficit is crucial.

So, can you definitely take credit for properly running your business?

Avoid Piling up Various Expenses

In order to keep your business financially solvent, keep in mind the following pointers:

  • Timely payments – First and foremost, make sure customers are paying you in a timely manner. While the majority of people doing business with you will be on the up-and-up, some will try and work things to their advantage. If you end up invoicing them for services or products (see more below), some may delay paying you for a variety of reasons. Some of these reasons can include that they never intended to pay you in the first place, they didn’t leave the proper forwarding address for the invoice, and they are behind on other bills and you’ve been dropped to the bottom of the priority list. No matter the reason, you’re now left without a payment, meaning you have less money coming in for your own business and personal expenses;
  • Disputed payments – Another matter that oftentimes arises for many business owners is the issue of disputed payments. In such cases, the customer will dispute the charges for the products and/or services you charged them for. By doing so, they reach out to their credit card issuer and ask for a stop payment, leaving you once again in a situation where you are a put in a financial hole until the matter is ultimately decided. In order for you to go about preventing chargebacks, there are options available to you. Most notably, you can use a chargeback management program, one where your payments are in fact protected. Not only does this mean that you will get paid for the goods or services you provided, but you can oftentimes avoid costly fees, not to mention wasting your time following up on such problems. Keep in mind that a number of credit card processors will grant you a handful of chargebacks each month without a fee, though you should definitely know ahead of time which ones operate like that. At the end of the day, chargebacks can have quite the negative impact on your business, so don’t brush them off.

Are You Billing Customers on Time?

  • Invoicing Payments Due – Lastly, another crucial factor to help you take credit for properly running a business is making sure you are invoicing customers who do not pay you immediately for purchases and/or services. For example, if you have a set date each month when it comes to invoicing, don’t skip it. Yes, it can be easy to miss that date when you become overwhelmed with work responsibilities, but stop for a moment and think about the negative repercussions to doing so. Your invoices get sent out late, the customer receives them later than normal, and you end up scurrying to pay business and personal bills. If you find yourself getting too busy to handle the regular invoicing needs, consider hiring a part-time assistant to oversee that need. No matter what it takes, stick with a consistent invoicing schedule. Doing so not only allows you to get paid on time, but it lessens chances customers will forget to pay and/or possibly dispute paying you in the first place.

If you can’t take credit for properly running your business at this time, then you obviously have some work ahead of you.

For your business and personal well-being, never overlook the importance of being a financial wizard.

As a current business owner, how do you go about handling financial disputes with customers?

Photo credit: Pixabay

About the Author: Dave Thomas covers business topics on the web.

Filed Under: Business Life Tagged With: business, charges, customers, finances, payments

Make an App Work for Your Business

February 1, 2017 by Thomas

iphone-410324_640 (1)Are you satisfied with where your business is as the New Year unfolds?

If the answer is not really, what do you plan to do about it?

Some business owners will simply sit back and hope that things improve, though they know that doing so is certainly taking a chance.

Others, meantime, will be much more pro-active about the situation.

If you’re in that latter group of owners, what do you plan to do this year and for down the road to make your business all the better?

Technology Can Drive Your Business

In the event you have been slow to the wave of technology over the years, you’re likely seeing the ramifications for it when it comes to your revenue.

While you do not have to be a technology geek, you should at least be aware of the different tech products and services out there, both of which could very well help your brand move forward.

With millions of consumers spending time on their mobile devices these days to browse for and ultimately buy goods and services, are you on the other end ready to serve them? If you’re not, there’s a very good chance your competition is.

If you haven’t figured out just yet why an app is a necessity for your business, follow along.

For starters, creating your own app can be a challenge, especially if your skills with such a device are limited at best.

If that’s the case, you are much better off going out and seeking the best app makers available.

Such companies in the app industry can come up with an app that not only will be worth the time of consumers to download on their mobile devices, but it will all but guarantee more cash flow for your business.

In finding the right app maker, be sure to do some research online, looking to see which app makers come with the highest recommendations from experts in the industry. Don’t just assume you are saving time and/or money by selecting the first one that pops up. Compare multiple apps side-by-side, seeing which one truly looks like it would provide you with the best technology, best customer service, and ultimately the best opportunity to bring in sales.

Promoting Your App

Once you have your own business app in place, the next big step is promoting it.

As with any device you try and promote, keep in mind that your competitors are likely doing the same thing. That then begs the question, how can you stand out from the competition?

To start with, put both your website and your social media initiatives to work.

For the former, your blog can be a great tool in marketing your app.

Writing content not only about your own company’s app, but also how consumers can benefit from downloading various business apps, is great information for the latter. Also be sure to put out any notable press releases when you are making additions etc. to your current app and what it has to offer the public.

As for social media, make sure you are as active as possible in promoting your app on the social channels.

This means the likes of Facebook, Twitter, Instagram, Snapchat and others.

Also be ready to answer any and all questions from consumers about your app. As with any social media chatter you get from consumers, be sure to answer them back in a courteous and timely manner.

Speaking of consumers, don’t hesitate to ask satisfied customers to help promote your app for you. As they begin to tell their family members and friends about you app and all it has to offer, word spreads, leading to more downloading of your app.

Your app can do so many positive things for your business, so start talking it up today.

Photo credit: Pixabay

About the Author: Dave Thomas covers business topics on the web.

 

Filed Under: Business Life, Tech/Stats Tagged With: apps, business, consumers, technology

Does Your Website Pass the Smell Test?

January 25, 2017 by Thomas

office-625893_640When it comes to running a business in today’s digital age, the importance of one’s website can never be overlooked.

Keep in mind as a business owner that millions of consumers are using the Internet on a regular basis to not only browse goods and services, but also ultimately buy what they need. As a result, your business should be front and center when it comes to making sure your brand is getting as much exposure as possible online.

With that being the case, have you reviewed your website as of late?

If so, are you happy with what you see? If the answer is no, there are a number of things you can do to improve the look and feel of your site.

Most notably, your website should be one that functions seamlessly, one that provides great value to any consumer willing to check it out.

So, when it comes right down to it at the end of the day, does your website pass the smell test?

Website Must Continue to Grow

In order for your business to reach out to as many consumers as possible, it is imperative that you make your website a priority.

Among the things you should be doing to put the Internet to work for you:

  • Review functionality – First and foremost, make sure you have a functioning website that does more than just opens up and sits there for viewers to look at. The site needs to come alive, giving consumers a reason to come back again and again. If your site is ripe with broken links, pages that take way too long to download etc. you are setting you and your brand up for potential failure. If this means hiring someone to manage your site regularly, do it. Ultimately, you will discover it was one of the best investments you ever made;
  • Stellar content – Given you have to fill your website, what better thing to put on it than stellar content? Write for your audience (consumers) in mind, pointing out ways to make their lives better when they buy your products and/or use your services. The content needs to be fresh too, meaning don’t go several weeks in between posting articles. Also encourage your readers to respond to the content, as engaging them is one of the best things you can do.

Market Your Website Regularly

  • Marketing your website – You’ve likely heard the old adage about if a tree falls in the woods, does it make a sound? You could have the best website going, but what if practically no one knew about it? So that your website gets the brand promotion it needs and deserves, make sure your market it daily. Along with email blasts, social media, and press releases don’t miss out on mobile marketing. Today’s mobile marketing world is one where you really need to have your fingers on the pulse of what consumers want. Many of them are shopping for and ultimately buying items via their mobile devices, so make sure your website is up to such a task. That means have a website that fits comfortably on mobile devices without making it hard for consumers to see this image or read that sentence. Lastly, always make sure when you have any Ecommerce setup online that it runs smoothly. From when the consumer first gets on the site to the point he or she wants to go to checkout, avoid glitches. In many cases, consumers won’t come back if they see your site is one full of speed bumps.

With all the potential your website likely has, it would be bad business for you to not utilize it to its fullest extent.

Take some time to sit down and review your site, seeing what works and what very well may need your attention, fixing any issues as soon as possible.

When you do, you and your site are likely to come up smelling like a rose.

As a business owner, what website advice would you have for others running companies?

Photo credit: Pixabay

About the Author: Dave Thomas covers business topics on the web.

Filed Under: Business Life, Web Design Tagged With: brand, business, consumers, Internet, website

Give Customers the Best Mobile Experience Possible

January 6, 2017 by Thomas

smartphone-1894723_640How much mobility would you say your business has as the New Year unfolds?

While many businesses are on top of their mobile games, others are woefully dragging behind. For those in the latter group, missed opportunities to connect with consumers and bring in more revenue are but two of the pitfalls of such inaction.

Assuming you do not want to end up in that latter group, it is important that you do all you can to have a sound mobile app presence. When you do, there are many more opportunities to grow your brand and be seen as a leader in your respective niche.

So, are you prepared to give customers the best mobile experience possible?

Being a Frontrunner in Mobile Apps and Marketing

In order for your brand to get as much positive promotions and feedback as possible, being a major player with mobile apps services is important.

With your mobile game in play, you should focus on:

  • Marketing – Having a mobile app in play for your business gives you the opportunity to expand your marketing promotions like never before. Take into account the fact that millions of consumers use their respective mobile devices on a daily basis. As a result, you can literally reach out to them anytime and anywhere. For example, do you have a new special promotion you’d like them to know about? If so, simply sending the message out via your mobile app is a great start. You may decide to throw in a digital coupon offer that saves them money on their purchases. Whatever your promotion is, make sure your mobile marketing messages spell it out loud and clearly;
  • Appearance – Even if you have some of the best products and/or services you want the world to know about, how you put that message out there is important. Keep in mind that mobile devices give you less of a screen view than a regular laptop or desktop computer. As such, if your message doesn’t properly fit on the screen of a mobile device, not only can your brand look unprofessional, but you may not get your entire message out there. Be sure that the design is what you want it to be, giving customers the best user experience possible when viewing your message;
  • Feedback – Finally, expect and accept the consumer feedback you receive regarding your mobile app. Yes, some of it may be critical at times, but take those opportunities as a chance to improve the user experience for consumers. Without ever knowing what they like and do not like, how can you expect to come up with the perfect mobile app? Without duplicating their efforts, also take some time to see how competitors are using their mobile apps to build business. By seeing what kind of feedback they receive from consumers, it will give you a few ideas of what to do and not to do with yours.

Don’t Shortcut Your Brand on Mobility

Lastly, mobile apps are not going anywhere anytime soon, so educate you and your staff on how important they are in growing your brand.

As important as using your mobile app for sales is, don’t forget other options for your app.

For starters, load your app up with relevant content and videos.

When it comes to content, you can provide articles not only talking about your products and services, but what your overall industry is doing.

For example, if you’re a Realtor with a mobile app for business, articles on trends in the real estate market would be quite worthwhile to those individuals and families looking to buy or sell properties. You can (and should) also add videos to the app, something that is usually a sure winner with consumers. By showcasing different properties on your app, potential buyers and sellers can look at different homes and/or condos right in the palm of their hands.

It is safe to say that mobility within your business is important now and will continue so down the road.

When you give customers the best mobile experience possible, they are apt to keep coming back.

Photo credit: Pixabay

About the Author: Dave Thomas covers business topics on the web.

Filed Under: Business Life, Tech/Stats Tagged With: business, customers, mobile apps, technology

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