Who Are These Guys? If you write about the Internet, you have not done so already, I predict that a quote from the PEW report is in your future. . . . Great Find: PEW Internet and American Life … [Read more...]
I Asked for Hot Fudge and Cool Whip but I Got Skittles
The Gesture Was Lovely It was a mission. The task was simple. On the way home from dinner, he said “I need to go to the store.” We hired a taxi to place him at his destination. On the way out of … [Read more...]
Quality, Schedule, Budget
Taking This Show on the Road In an hour or so, I move my computer downtown to a hotel in Chicago while I attend a literacy convention. I know. I know. I live here. I could stay at home. It’s a bit … [Read more...]
Were you naughty or nice to your customers this year?
As much of the nation enjoys Christmas and other cherished celebrations this month, many small business owners can’t help but think ahead to 2013. With the clock winding down on this year, what are … [Read more...]
7 Keys to Loyal, Lasting Customer Relationships
Every Business Is Relationships It doesn’t matter what your role is in business. You won’t get very far without the help of other people. It doesn’t matter whether your work is solo or as one of … [Read more...]
AT&T & ME w/o DSL — Why AT&T Won’t Fix Problems
The Problem 5:30a.m. Up and to the kitchen. Turn on the coffee. To the office. Turn on the computer. Take a shower. 5:45a.m. Get coffee. Get to work. OR NOT! Wait a minute. What’s wrong here? Walk … [Read more...]
Do You Know the Difference Between Quality and Cost?
When Quality Is Wrong Writing, designing, tweaking anything, we work to bring what we do to the highest level. Who decides what the highest level is? Who determines the definition of quality? At … [Read more...]
I Can Show You How to Do That in Less Than 20 Minutes
All you have to do is ask. People say that every day. But you ask and it doesn’t work. Why is that? I remember when I wanted to learn how to set up an ebook, I asked and asked and asked. You might … [Read more...]
What Customers Already Know about Influence and Loyalty
Time is the New Money: 7 Crucial Truths for 2012 The silos of thinking that made our processes work were great when we were building assembly lines and factories. The spreadsheets of data that … [Read more...]
7 Steps & the Key to Spotting Trends
Getting the People Data It’s easy to get the people data. Just become obsessive. No, I don’t mean get clinical. Don’t be grabbing people off the street and pulling them in under interrogation … [Read more...]
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