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How to Answer the Only Customer Questions that Count

July 27, 2020 by Liz

How to Answer the Only Customer Questions that Count

Still The Decision Model Used well, this four-point definition/decision model can make your business thinking solid, swifter, and more customer-centered. An explicit description of our customer … [Read more...]

Filed Under: Customer Think, Inside-Out Thinking, Marketing /Sales / Social Media, Successful Blog

An Open Thought: Please Take the Keys

July 27, 2020 by Liz

32 Reallys Last night, Gary paid me a stellar compliment for the whole world to see in two separate places. Wow, it was such a cool gesture, on so many levels, and totally unexpected. After a … [Read more...]

Filed Under: Blog Comments, Business Book, Customer Think, Successful Blog

Blogs Aren’t Books, But Revising Is Still Revising: 6 Gating Questions to Make Revising Easier

July 27, 2020 by Liz

How to Decide What to Change So, you’ve looked at your stats, and you’ve found the entry pages where readers frequently land. Now you’re checking them out to make sure that those pages are fresh … [Read more...]

Filed Under: Checklists, Customer Think, Successful Blog

Extreme Customer Service? I’m Still Telling the Story

July 27, 2020 by Liz

Extreme Times Call for Extreme Customer Service I have never worked for FedEX, nor do I know anyone who has. . . . I wrote this because Meikah asked whether I knew any stories about extreme … [Read more...]

Filed Under: Business Life, Customer Think, Personal Branding, Successful Blog

NBC Don’t Change My New Year’s Eve Plans!!!

July 27, 2020 by Liz

Just Because You Can Doesn’t Mean You Should Now, I’m no great football fan, but I know a thing or two about people and plans. The game between the Chicago Bears and Green Bay Packers has been … [Read more...]

Filed Under: Customer Think, Successful Blog

Are Telcos Changing Their Ways Now?

July 27, 2020 by Oliver Bennett

AT&T Call Number One About 6 weeks ago, I paid my ATT bill online, as I have for months. I finished. I got a receipt that said, “Successful.” I put it with the bill in the file where such … [Read more...]

Filed Under: Business Life, Customer Think, Strategy/Analysis, Successful Blog, Trends

Blue ‘Vette, Pink Flamingos, and Customer Relationships

July 27, 2020 by Liz

Blue ‘Vette, Pink Flamingos, and Customer Relationships

How a Car Made a Conversation I had the lovely experience of spending two hours with @connieburke in a Chevy Corvette Grand Sport while we were at SxSW. It wasn’t because I’m anything special. … [Read more...]

Filed Under: Customer Think, Marketing /Sales / Social Media, Successful Blog, Writing

Feeling a Customer’s First Response

July 27, 2020 by Liz

An Opportunity A customer’s first response runs deep and lasts long. One way I keep myself close to customers is to monitor my first response to new information whenever I can — you know, that … [Read more...]

Filed Under: Customer Think, Marketing /Sales / Social Media, Personal Branding, Successful Blog

There’s No Putting ME in a Box

July 27, 2020 by Sophie Turner

A Heartwarming Story One more story–this one will explain the last. You may already know it. It’s inspiring and heartwarming. I’ve encountered it more than once myself. A few years ago, at the … [Read more...]

Filed Under: Business Life, Customer Think, Marketing /Sales / Social Media, Strategy/Analysis, Successful Blog

Developing A Survey — 50 Reasons To Love You!

July 27, 2020 by Liz

Developing A Survey — 50 Reasons To Love You!

SIMPLE SALES SERIES Tell Me Why, Why, Why Ever wonder why someone is your friend? Ever think about what you have to offer? Do you just sail along wondering, or do you ask? Asking isn’t … [Read more...]

Filed Under: Customer Think, Inside-Out Thinking, Successful Blog

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