Still The Decision Model Used well, this four-point definition/decision model can make your business thinking solid, swifter, and more customer-centered. An explicit description of our customer … [Read more...]
An Open Thought: Please Take the Keys
32 Reallys Last night, Gary paid me a stellar compliment for the whole world to see in two separate places. Wow, it was such a cool gesture, on so many levels, and totally unexpected. After a … [Read more...]
Blogs Aren’t Books, But Revising Is Still Revising: 6 Gating Questions to Make Revising Easier
How to Decide What to Change So, you’ve looked at your stats, and you’ve found the entry pages where readers frequently land. Now you’re checking them out to make sure that those pages are fresh … [Read more...]
Extreme Customer Service? I’m Still Telling the Story
Extreme Times Call for Extreme Customer Service I have never worked for FedEX, nor do I know anyone who has. . . . I wrote this because Meikah asked whether I knew any stories about extreme … [Read more...]
NBC Don’t Change My New Year’s Eve Plans!!!
Just Because You Can Doesn’t Mean You Should Now, I’m no great football fan, but I know a thing or two about people and plans. The game between the Chicago Bears and Green Bay Packers has been … [Read more...]
Are Telcos Changing Their Ways Now?
AT&T Call Number One About 6 weeks ago, I paid my ATT bill online, as I have for months. I finished. I got a receipt that said, “Successful.” I put it with the bill in the file where such … [Read more...]
Blue âVette, Pink Flamingos, and Customer Relationships
How a Car Made a Conversation I had the lovely experience of spending two hours with @connieburke in a Chevy Corvette Grand Sport while we were at SxSW. It wasn’t because I’m anything special. … [Read more...]
Feeling a Customer’s First Response
An Opportunity A customer’s first response runs deep and lasts long. One way I keep myself close to customers is to monitor my first response to new information whenever I can — you know, that … [Read more...]
There’s No Putting ME in a Box
A Heartwarming Story One more story–this one will explain the last. You may already know it. It’s inspiring and heartwarming. I’ve encountered it more than once myself. A few years ago, at the … [Read more...]
Developing A Survey — 50 Reasons To Love You!
SIMPLE SALES SERIES Tell Me Why, Why, Why Ever wonder why someone is your friend? Ever think about what you have to offer? Do you just sail along wondering, or do you ask? Asking isn’t … [Read more...]
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