Tom Glocer Don’t Spin Stories to My Friends

March 10, 2006 by Liz

The Nice One

I was working for a privately-held publishing company for about 9 months. The company had been losing 10% a year for the past three years running. In the morning the Major Partner and Chief Financial Officer were coming to visit to hear our plan to turn the company around. I had been chosen to voice the plan.

That night at dinner, the Operations’ Director and close friend said to me over wine and dinner, “You know, the success of this company really depends on you.”

“You’re talking about our meeting tomorrow. That will be fine.” I said.

“No. I’m talking about the execution of the plan.”

“Elaborate.”

“You’re the only one who’s not jaded. You’re the nice one,” she said.

Why am I telling you this story?

So that I could say that my friend, Peg, said I am the nice one.

Reading the White Space?

Tom Glocer said some things to the Online Publishers in London. Almost everyone, except Scott Karp, Dave, a few others, and me, thinks he said good things. I wish I could agree with them. The truth is I can’t. I’m not sure he said anything at all that was good.

I commented on it earlier this week and was done. Then Tom Glocer said it again in this week’s Financial Times, which made more people–people smarter and nicer than me say that Tom is insightful.

I want to believe them. I just can’t. The editor in me knows better. It’s shouting out, “NO.” I worry that Tom is shaking their hands and smiling for the camera, while he’s checking their sleeves and planning his takeover.

I’m the nice one. I rarely go negative on anything. This situation is a problem for me.

Too many years in publishing has trained me to read the white space better than the words.

I went to my husband–we never agree on unimportant things. Without preamble, I asked him to read the Financial Times article. He responded the same way that I did. “Who does this guy think he is?” That’s saying something. My husband is not involved in the media or in blogging.

The Underlying Premises

Now that I’m sure that there’s a problem. I’ll lay out the basic premises before I begin. There are some things that most people, I think, aren’t considering and as the story moves on those basic facts are becoming less and less prominent. However, I find them to be very important to remember when considering Mr. Glocer’s words.

Premise 1: This Wasn’t Just Any Guy Talking

Tom Glocer is the CEO of Reuters. He didn’t get there by saying frivolous things in print. The words that he said were first said in a speech to the Online Publishers Association in London. This wasn’t some off the cuff conversation with a friend. I have no doubt that the words were carefully crafted, both what was said and what wasn’t.

Premise 2: He’s Talking ABOUT Bloggers Not TO Us

The speech that was written up in Financial Times as “Comments” was directed at the Mainstream Media not at what Mr. Glocer calls “not just bloggers Ã¢â¬â it is citizen journalists armed with their 1.3 megapixel camera phones, people “mashing” together music and images to create new music videos, kids making their own movies and posting them on sites such as Stupidvideos.com or MySpace.com.” Bloggers and citizen journalists are not being spoken to, they are being spoken about.

The Analysis

Part of my job all of these years has been learning to read what people aren’t saying as much as what they are. Editors use this information to coach authors to make sure that their message says what they mean it to. What follows is point by point what Tom said and how this editor would respond to him about the unwritten subtext.

Point 1: What Has Changed

It is important to understand what has changed. Bloggers, after all, have always been a part of history Ã¢â¬â read Daniel Defoe, Samuel Pepys or James Boswell. The same is true for citizen journalists: just check out first-hand accounts of any big historical event. The difference now is the scale of distribution and the ability to search. Because of this, we in the media industry face a profound challenge, as significant and transformational as Internet 1.0. So how should we respond to and control content fragmentation in this era of two-way flow?

Editorial notes:
1. It sounds as if you are saying “We can no longer ignore that bloggers are here to stay. They are, in fact, gaining ground.”

2. It appears that you are trying to show you respect bloggers by tying it to great men in history. However, this doesn’t work given your earlier definition of people mashing music and StupidVideos.com. In fact, it’s more likely that fans of Daniel Defoe et.al. should be insulted to be grouped into your aforementioned definition of blogger.

3. An operative phrase here is “we in the media face a profound challenge.” This phrase is excluding in nature, particularly since it is followed by the question of how the media should control things.

Point 2: Seeder of Clouds

. . . media companies need to be Ã¢â¬Åseeders of clouds”?. To have access to high-value new content, we need to attract a community around us. To achieve that we have to produce high-quality content ourselves, then display it and let people interact with it. If you attract an audience to your content and build a brand, people will want to join your community. This is as true for traditional “letters to the editor” as for MySpace.com.

Editorial notes:
1. It appears you are saying “Only the media can provide quality content. If we don’t get a community around us soon and hold onto it we will become irrelevent.”

2. Operative phrase: “let people interact with it.” Let us? Allows us to? Let implies control. Invite would have been a better word.

3. Operative example here is MySpace.com Why choose what’s primarily a teen hangout as an example rather than something mainstream readers might easily relate to, such as TomPeters.com or Slacker Manager? This seems to continue the stereotype that blogs are online journals–unorganized, undocumented information, and therefore “less than” mainstream media.

Point 3: Provider of Tools

. . . we need to be Ã¢â¬Åthe provider of tools”?. This means promoting open standards and interoperability, which will allow a diverse set of consumer-creators to combine disparate types of content.

Editorial notes:
1. You appear to be saying “If we don’t open the doors to new ideas, they will EXCLUDE US.”

2. Provider of tools? This is total spin, using big words to cover it. Bloggers already have the tools that they need–bloggers are teaching corporate how to use them not the other way around.

Point 4: Filter and Editor

. . . we must improve on our skills as the Ã¢â¬Åfilter and editor”?. Media have always had these functions. The world will always need editing: consumers place value in others making decisions about what is good and what is not.

Editorial notes:
1. False premise–media has NOT always been filter and editor.

2. Unstated assumption–the audience wants the mainstream media to choose for them. This is not spin. This is just a faulty and telling premise on the part of media.

This is proof that Mr. Glocer DOES NOT as they say “get it.”

Synthesis

Editors know that the words and examples writers and speakers choose show how they think. Mr. Glocer, you use words of control and superiority. Your examples reinforce that view. This speech has voice of congeniality, but the subtext is a defensive posture. You speak as if you are strong, but your words betray weakness.

The paragraphs that follow those that I quoted go on to say how the professionals should work with the amateurs. That leaves me wondering how you define those two words. Corporate job, you are one and no corporate job, you’re the other?

As any four-year-old might say, “Mr. G., I’m sorry, but you’re not a dictionary. YOU DON’T GET TO PICK.”

A blogger is an entrepreneur by definition. That’s why the corporate rules aren’t working.

Some Folks DO Get It

Some in the “Mainstream Media” do “get it.” They are learning not teaching, and there are plenty in my neighborhood. OnMilwaukee is a thriving online magazine that boasts major advertising accounts. The suburban newspaper, The Chicago Herald has recently started Beep, a blog Network for 21- to 34-year-old professional. The Chicago Tribune has Metromix that’s Tribune Interactive–both print and online.

The idea is to let go of what you think should be in favor of making content that readers find relevant.

Got that Mr. Glocer? . . . I thought not.

Call me. Let’s talk. I promise I won’t call you an amateur.

I’m the nice one.

–ME “Liz” Strauss

Looking in the Right Direction — The MSM Isn’t. Are You?

March 7, 2006 by Liz

Why the MSM Can’t See the Threat

The Main Stream Media and those who aspire to be part of it are concerned about what’s happening with blogs. They just can’t seem to get their minds around something that doesn’t abide by the rules that have been carefully laid out and followed for so many years. The old guys . . . and I did say guys didn’t I? . . . at the top are used to calling the shots, so used to it, they’ve lost track of basics of how market economies work. Certainly if they received their MBA in the last 25 years, they ran into the work of Michael Porter.

So let’s start with the competitve threat posed by blogs as defined by Michael Porter’s Five Forces that David Starling so eloquently stated

the power of suppliers
the power of buyers
barriers to entry
the degree of rivalry among incumbents
the presence of substitutes

Blogs, as David so eloqently stated, are all five. They have power over suppliers and buyers and in many cases are them. Blogs have no barriers to entry. Blogs are substitutes and rivals.

So why isn’t the MainStream Media shaking in their boots?

Possibly because they can’t bring themselves to believe what they’re seeing.

How could it be possible that a bunch of real people without their resources could be doing anything called publishing? If we don’t see it, it can’t be happening.

Sad to say, looking in the wrong direction is a popular response in the world of business.

What Should the MSM Be Worried About?

On to Scott Karp’s comments that I mentioned earlier . . . This is why Media/Web 2.0 needs Marketing 2.0 Ã¢â¬â we need a new economic paradigm for valuing attention, which will create a new paradigm for value creation in Media/Web 2.0.

Media+Web longing for a economic paradigm that includes Advertising/Audience is how I paraphrased it. Where do we find that? We find that three places.

A Listers
Blog Networks
Social Bookmarking and Social Search Engine Sites

All of these have one thing in common–Power. The power to move an audience around the the web with a small effort. We know the value of the Slashdot effect. The good news can bring down a network server. It works the same within the tight network of the A-Listers. Scoble says “breeeeeport” and all his fans link to it. Think of what a network of 80 or so blogs might have the power to do if they wanted to move an idea or an audience across the internet.

It won’t be long before advertisers understand this.
It will be slightly longer before the MSM understand that the advertisers do.

What Happens to Us in the Magic Middle

That’s why we in the Magic Middle need to take Social Bookmarking seriously. It has the power to make a significant difference in the future of our place in the Internet. We need to find the ways to use it in our favor, to use it to maintain our status as the “mom and pop” stores of the Internet.

Whether we need to buy into the advertising model or not we’ll have to find ways to compete with the power brokers on the level of audience, or else we’ll get lost. Socialbookmarking offers a venue that could be the best chance. At the very least becoming a part of something bigger than we are is probably a good thing to do. A new blog every second means that every second we get smaller.

To be an entrepreneur in a world of millions of them is going to require a new kind entrepreneur and a new kind of entrepreneurial thinking and networking.

When my son was four, he was fascinated by geography. He knew more about the planet than most adults do. As I tucked him into bed one night, he asked about a business trip I was taking the next day.

“Mom, There are mountains in Nevada. Right?”

“Yes.” I said.

“Don’t look this way and walk that way,” was his response.

I’ve never found out whether he thought I was going to walk into a mountain or off a cliff. I was just charmed that he was worried about me.
He’s a nice one too. 🙂

What are you doing to make sure you’re looking in the right direction?

–ME “Liz” Strauss

Why MSM Are Afraid of Blogs–and Should Be

March 6, 2006 by Liz

They say the blogosphere is about the conversation. Well, an interesting business conversation has been going on since Thursday. That’s when Mr. Tom Glocer, CEO of Reuters gave the Keynote Address in London to the Online Publishers Association. According to the Guardian UK, Mr Glocer warned the “old media” that they needed to know their own worth and be prepared to change or they’d lose out of the online pie. Mr. Glocer’was quoted.

I believe the world will always need editing,” he said. “Just because everyone has the potential to publish their own blog, doesn’t mean they’re all worth reading. The role of companies like ours is to edit and filter, and provide open tools for the audience. The good stuff will float to the top.

Nothing patronizing there, Mr. Glocer. I’ve worked for a few publishers. Your experience seems to be different from mine. Where I worked, as a rule, the good stuff was many places besides the top.

The Reuter’s CEO, Mr. Glocer, went on.

Protectionism doesn’t work, but neither does total surrender. As media companies, we now have access to a rich world of sources. Let’s not turn away from the potential of all of this, but understand it and unlock it.

Gee, that makes me feel all grown-up and warm inside. I didn’t know the Old Media owned the keys to the world. Could I have a quarter to buy a candy bar?

Mr Glocer went on to say that the role of old media should be that of content facilitator, tools provider, editor, and go-between providing structure to the information between supplier and the consumer–even if they are the same people.

I guess that’s because we can’t figure out how to talk to each other.

In other words, Mr Glocer, you’re happy to let blogs have a space in the media world as long as everyone understands that old media will still run the show?

Richard MacManus on Next Generation Web and Media at first found this speech left him breathless, and then came back to earth because of Eran Globen’s post, which said that the old media has always been seeding clouds; we don’t want them interloping; and the editing will take care of itself in time.

Jeff Jarvis of Buzz Machine says Reuters gets it, and to Jarvis’ credit, he was there. But . . .

Scott Karp of Publishing 2.0 completely disagrees with Jeff Jarvis and everyone (and there were lots of everyones) saying that Tom Glocer has fooled them into thinking he is on their side. Mr. Karp points out, rightfully I think that Glocer’s points are a formula for more of the same–old media as it already exists. Perpetuating the entrenchment, that’s he calls it. Scott Karp is 100% right.

Scott Karp goes on to add that blogging has two out of three parts–Media+Web longing for a economic paradigm that includes Advertising/Audience. He’s upfront about not knowing how to build the rest of this economic model, but again he’s right. This is the key to where things need to go.

At the same time this conversation was going on, a man I like to think of as a friend was writing this.

Part of what makes the blogsophere such a perplexing challenge for mainstream media is this: it is not easily amenable to analysis using standard strategic management theories and analytical frameworks. Consider, for example, the problems that arise when one uses the most widely taught strategic management framework, Michael PorterÃ¢â¬â¢s Five Forces, to get a handle on the competitive threat posed by blogs. . . . that the determinants of profitability in an industry are explained by five “forces”- the power of suppliers; the power of buyers; barriers to entry; the degree of rivalry among incumbents; and the presence of substitutes.

When I say that blogs are perplexing, it is not just because they don’t fit neatly into any one of those five classes of determinants. The real problem, as I see it, is that they fit into all of them, at the same time. Blogs are new entrant, substitute, complement, and rival. They offset much of the power the MSM has traditionally had over its both buyers and its suppliers. Were blogs just any one of these things, they could be easily be squashed, co-opted, or marginalized. But they are not. Incumbent firms donÃ¢â¬â¢t see challenges and challengers like this everyday.
–David Starling, The Business of America is America

All of those people I read following the links on all of those blogs. Most of them weren’t doing more than passing on what had been said. . . . Two people brought something startling new to the conversation–Scott Karp and David Starling–they’re on opposite sides of the world and weren’t even responding to the same thing.

Boy, do I wish I could be in a room with the two of them.

How did the rest of them miss what Glocer was saying? Is this another elephant standing in the room?

–ME “Liz” Strauss

Free Music Again?

March 3, 2006 by Liz

Okay Music Fans

At 11:00 a.m.CST, this URL had over 1200 diggs. The digg.com description reads

Splits up internet radio songs to single MP3 files, naming by bandname and song name. Downloads album art. Can search for songs and bands that stations have been playing. Fast connections can get thousands of songs a day…

There are 82 comments if you want to check it out before you “buy.” In case you are unaware, downloading from the radio is still technically an infringement of copyright. I don’t do it.

I could find no music industry response to Stream Ripper. But I did find a PC World review of a Streamripper Plug-in for WinAmp.

I love music. It helps my productivity.

It will be interesting watch what happens here.

–ME “Liz” Strauss

Who’s Reading Your Comments?

March 3, 2006 by Liz

Who’s Listening?

Washingtonpost.com Blog Buzz Article screenshot

You’re looking for a new TV. . . . You’re not certain whether you want Hi-Def or plasma screen. You decide to research it online. You find a few blogs and forums. You start reading, asking questions, making comments about the TV that you have now.

You’re a saavy Internet user. You know that not all you read will be true–that some folks will be talking without knowing anything, and some will be there to just sell you. You also know that what you say will stay where you wrote it long after you leave it behind.

But did you know that sophisticated software could be picking up your comments, evaluating them, and sending that information back to the manufacturer? Blogging, list serve, and forum comments have become a predictor of consumer trends.

The comments are particularly valuable for measuring customer sentiment because they’re gut-level and spontaneous. “Internet word of mouth is extremely important,” said Steve Rubel, a marketing expert and senior vice president at Edelman public relations. “You see what the most vocal consumers have to say about you and about your competitors — and they’re saying it without necessarily knowing you’re watching them.” –from Washingtonpost.com Blog Buzz Helps Companies Catch Trends in the Making, March 3, 2006

It was inevitable.

Nielsen Ratings? No Nielsen BuzzMetrics

In a merger that took place last week, BuzzMetrics joined with Intelliseek to form Nielsen BuzzMetrics. The new enterprise uses trawling software to collect, sort, and evaluate consumer comments to a level of sophistication that allows an overall rank of positive or negative, with details that to the other way. An example of that might be

I’m totally sold on the new plasma screen by Company K, but I worry about their customer service.

Neilsen BuzzMetrics captures hundreds of thousands of comments daily. They are literally tracking word of mouth–well, word of keyword as mouth proxy. The data is sorted, compiled to meet specific job parameters, and trends are plotted for client companies.

What Does This Mean?

As with any new technology, it’s only as smart as the people who use it. As with any data tool, the art is in how you choose to sort and interpret it.

This new process could mean that consumer companies will start doing things that need to get done, because consumer issues will come to light.
It could mean companies will hear faster and move faster when they have a customer base that is unhappy with them.
It could mean that customer service would happen and companies will be more profitable–the economy could improve for everyone.

Companies could let the software make decision for them.
We could end up with even more “sit-com,” one-size-fits-all consumer solutions than we have already.

What I See

If you think about it, this is hi-tech version of a poll or a focus group and as such, it carries the same values and pitfalls. I can’t help but think about a court transcript that might read like this:

Policeman: May I have permission to search your car?
Driver: Oh yeah, that’s what I want.

Without context, it’s not certain whether the driver’s answer is a “Yes, please do.” or a “Not on your life.”

The leaders who know what to take and what to leave from a Nielsen BuzzMetrics report will make great gains. Those who blindly follow the numbers will be as lost as they were before.

The good news for small business is that trend, if it becomes the norm, provides one more temptation for big companies to be looking in the wrong direction–to be getting overly-involved with discussing the data rather than taking what they need and moving on.

While big companies are playing with this new toy that brings everything down to numbers. Small enterprises can channel their energy into building brands based on innovating and strong relationships with real people–their customers.

Business is relationships not numbers. No matter how you compile, sort, and plot it. If you don’t understand the people who are talking, it’s awfully hard to tell which words are important and which words don’t mean a thing.

–ME “Liz” Strauss

Blogs: The New Black in Corporate Communication

March 1, 2006 by Liz

PART 2 IN A SERIES

. . . Has the blogging sensation passed corporations by?

Not by a long shot. Instead of public blogs, think about blog technology. That’s the focus for many leading companies around the world. From McDonald’s (MCD ) to Cannondale Bicycle, corporations are using the software to revamp internal communications, reach out to suppliers, and remake corporate Intranets. Often the site doesn’t look much different from what it’s replacing. Sometimes there’s nothing particularly bloggy about the results.

But these corporate initiatives are interactive and cheap to deploy — making them an attractive form of communication. “Blogs are a way to bring our knowledge together,” says Dave Weick, chief information officer at McDonald’s. –Stephen Baker, Business Week Online, The Inside Story on Company Blogs

Who Said Blogging Has to Be Public? We might not find many Fortune 500 blogs on the Internet. That doesn’t mean that Fortune 500 companies don’t have them. It means that we’re not invited to their private party. Corporations are taking advantage of blogging technology inside their firewalls.

Move Over Website, Bye-Bye Intranet

Blog technology is slowly overtaking the traditional website and Intranet structure at some corporations. Why is that?

Blogs are low in cost to set up and less expensive to maintain.
Blogs require less technical expertise.
Blogs offer a sophisticated content management system that’s meant to be updated daily. They invite communication.
Blogs are interactive. They allow relationships to form between people.
Folks can blog from their desk, their home, the local coffeeshop, even their telephone.

Like employees from another era, websites and Intranets constantly need to be brought up to speed. Blogs have the right skillset for today’s knowledge-based enterprise–they’re innovative, fast, accessible, and made for constant changing . . . and they can be as beautiful as any website. What’s not to like? I’d hire one.

Communication in Every Direction

Ever heard the saying, We’re all 100% responsible for communication? Blog software is being used to make 100% communication happen in almost every direction.

Blogs are carrying on conversations between management and employees that allow them to get to know each other as people.
Blogs are providing safe storage and collection of team project information, so that the entire team can literally be “on the same page.”
Blogs are connecting vendors with buyers, replacing fax machines, messy email inboxes. and lost correspondence.
Blogs are establishing and maintaining unprecedented information flow between field reps and home office folks, drawing companies together.
Blogs are ensuring everyone in a group has access to the same information at the same time in the same way from almost any point on the planet.

Choose your options. You can have any color as long as it’s blog technology.

Why Do We Need to Know This?

Rare is the person who doesn’t already do business with, work for, or buy from a company who is already using blogs in these ways. It’s reasonable to think that a Fortune 500 company that has made any step toward putting a public blog online has experimented with internal blogging. Think–McDonalds.

The Internet website and company Intranet are quickly becoming just so . . . old hat.

If we want to be invited to the party, we need to dress the part, know the culture, and speak the language. We need to be prepared as vendors, consultants, customers, and employees. We need to factor in this data when we think about where we fit. How does this change the way I interact with companies? How might this information affect my brand, my business, or my life in general?

For this black tie party, blogging technology is definitely the new black.

The world is getting smaller. I’m starting to think there really is only one party.

If I’ve got this wrong, please set me straight. I’ll listen. I’m the nice one.

–ME “Liz” Strauss