Writing for That One Most Important Reader: That Curious, Clever, Intelligent Individual

October 31, 2006 by Liz Leave a Comment

How Do You Write for Everyone?

How easy it is to get overwhelmed when I think of how individual each reader is. How can I possibly meet what they expect, when each of them comes with a different goal, a different history, and a different mind set?

Whatever the subject I choose to write on, I can be sure that some readers will know it far better than I do and some will have never encountered it before. How do I bridge gap to write a piece that meets learners on solid ground while engaging readers with significant expertise? These writing questions are central for anyone who writes for an audience of more than two people they already know.

How do I answer these questions for myself and for others?

I give them the answer Big Roy discovered.
[Read more…]

While You Were Out Having a Life

July 5, 2006 by Liz 2 Comments

Highlights for Readers

I know that most of you have a real life, and that during this holiday you actually lived it. With that in mind, I’ve collected the recent posts on the most popular topics and brought them together here for you.

Click on the titles of the ones that you want to explore.

Hope this helps make your life a little easier. I know it’s always hard this first day back to work.

Brand you and me.

–ME “Liz” Strauss
If you’d like Liz to help with your writing, click on the Work with Liz!! page in the sidebar.

Related articles
Checked the complete Writing Power for Everyone series on the SUCCESSFUL SERIES PAGE.

6+1: How-to Blogging â Stomp Out Swiss Cheese Knowledge

July 3, 2006 by Liz 12 Comments

What Have You Taught Me Lately?

Bloggers are always teaching or learning something. Blogs are filled with ways to promote a blog, to build a brand, to install a new plugin. When we get a new program, instructions come with it. Sometimes we follow them. Sometimes they work. Sometimes big parts of them seem to be missing.

How-to blogging teaches something.

A how-to post could be as simple as how to a make a sandwich or as complicated as how to turn your computer into a host server for WordPress.

People read how-to articles because they want to be learning.

Therefore: Nothing is worse than a how-to post that skipped a step.

I hate information that has holes in it. [Read more…]

6+1, 2, 3: Save Me from Beginners and Experts NOW!

July 1, 2006 by Liz 6 Comments

Folks Who Are Learning and Folks Who Know

Most bloggers find their audience is a lot like you are — an audience of folks who learning and folks who know a whole lot. That can throw a new writer. It can seem a problem of huge proportions. It’s not hard to think that what you have is two different audiences in one. How do you know how much to say and how much to leave out? It’s easy to get twisted trying to write for an audience of people who are both beginning and experienced.

Get twisted, heck! Somebody save me NOW!. From where I sit, some days the beginners need to learn so much, and the experts already seem to know all of it. How do I possibly talk to both of them at once, without risking insulting or boring either one of them?

That writer’s problem can seem impossible to solve, but it’s not. In fact, it’s not even a problem at all. [Read more…]

Getting Customers to Stop by to See You

May 2, 2006 by Liz Leave a Comment

Walking the Trade Show Floor

Yesterday walking the trade show floor, I felt I was in a 3-D blog world. Aisles and aisle of blogs sitting side by side with real people in and around them. They were all in the same market, different niches. Some were not easy to tell apart. I was scanning the signage to get a clue. Oh my! 60% were woefully inadequate. Here’s what I saw.

Company names with not a hint of what they do.
A list of what the company does, but no name to pull it together.
Taglines that said abolutely nothing, i.e. making things happen — good things? bad things? It didn’t say.
Taglines that said the same five buzz words that I found at most every other booth.

It seemed clear to me that the folks who designed these books — 3-D blogs — were thinking of what they thought the customer should know rather than thinking of what the customer might have come to find out. Standing outside each booth that I’m talking about I only had one question. [Read more…]

The “Got Milk?” Man, Chartreuse, & Liz Singing in Harmony

March 29, 2006 by Liz Leave a Comment

Where We Live and Breathe

Advertising has a responsibility to act like a thing that is going to be unavoidably in the environment, where we live and breathe. And we have a responsibility to make that work in such a way that it is welcomed and not scorned.

–Jeff Goodby, Goodby Silverstein & Partners, of “Got Milk?” fame as quoted in BusinessWeekonline, Advertising Advice from the “Got Milk” Man

When a guy knows what he’s talking about, almost everything he says is worth quoting. That’s how I felt reading BusinessWeekonline Managing Editor, David Kiley’s interview with Jeff Goodby, the guy behind such famous advertising as the “Got Milk?” slogan. I wished that Mr. Goodby was required reading for every designer that I ever met or would meet. But then all of the good ones already subscribe to what Jeff Goodby was saying.

Mr. Goodby was talking about how the audience gets to pick what’s good.

I suppose it’s crystal clear already that he and I agree completely, but that’s not what this article is about. This article is about a three-way conversation that’s been happening on three different subjects, in three different places, the same thing has been being said.

The “Got Milk?” Man, Chartreuse, and Liz

Jeff Goodby, Chartreuse, BETA, and Liz Strauss. What do we three have in common? A clear vision of how to reach and keep one. On three slightly different notes, we three each say things that sound a lot alike. Heck if we were on a street corner, we’d be doing some great harmony and collecting some serious cash.

Jeff Goodby said

Our job is to come up with more advertising that people actually seek out. It’s the same way with successful design. When you design something right, people don’t just accept it, they seek it out. And then they tell their friends about it or show it off.

Chartreuse said

Look at Overture (now Yahoo Search Marketing).

These are the most profitable advertising business models around, because consumers tell advertisers what theyÃ¢â¬â¢re looking for first, rather than advertisers telling consumers what they should buy and hoping for the best.

I said

Everett knew that being who you are is a bond with the community. It the basis on which all relationships are forged. Being any less and youÃ¢â¬â¢re only a bad facsimile of what you could be. Your personal brand can be the strongest advantage you bring to your business life.

Be brand YOU and youÃ¢â¬â¢re the only one. No one can compete with that.

Three separate takes on the same subject–Henry Ford you had a great idea, but your work is done. Rest in peace. The assembly line has lost its promise, and one-size-fits-all now fits no one.

Analysis–What Are We Saying?

Content is king, but the king reports to the Emperor. The Audience-Emperor knows damn well whether we’re wearing clothes and which designer made them too. We already decide what is relevant content to us and we tell advertisers by the way we use search engines. We already decide what ads work by the products we spend our money on. Jeff Goodby gets that, that’s why he respects us and voices a responsibility to keeping our environment filled with advertising we enjoy. He realizes he is one of us.

Advertising we seek out. There’s a concept–a simple wonder, a basic what if. The advertisers who get it will be the ones who are us, not the ones who think, “They versus us.”

Strategy–To Promote Your Business

None of us are partners in a fabulous San Francisco Advertising firm. Though I’d love to work for Mr. Goodby, I don’t suppose he’ll be offering me a job soon. I’m guessing you’re probably in the same place as I am. So how might we push this analysis into strategy for our brand and our businesses?

Be authentic, practical, and nice. Don’t promote your business on its glorious, high falutin’ intangible values. Do needs-benefits selling. Know me and what I need and show me how you provide it better, with more-invested, gentler service than the other guy ever could.
Make it fun to work with you. No matter what you’re involved in, it should be something that adds to the world of enjoyment. Fun is magnetic and always feels free. It’s hard enough to find these days. Jeff Goodby says it has to be simple and interesting to the consumer in the way the cowabduction spoof he did for Milk Producers was, if you want folks to seek it out. If you offer that kind of creativity to me, you can bet, I’ll not only seek it out, I’ll forgive the occasional slip.
Let me be who I am. Don’t try to change the way I do things. Trust that I know my needs better than you do. Show me how I can do what I already do more easily. That will win my loyalty. That will get me to talk about what a good relationship you have with your customers.
Let me be smarter than you are. and sweeter too. Chartreuse says, “Treat the smart girls like they are pretty and the pretty girls like they are smart.” Believe me, it works for boys too. That is the key to customer relationships and to building customer evangelists. That is the intangible value-added, making the customer the center of all you do.
Know the upside-down nature of the Internet. Understand that it will move out into the real-world environment, not the other way around. Make something so good that folks will seek you out to find it. We find what works well and stick with it. We will keep looking until the one worth sticking with is found.
Offer a product or a service that fills an actual need I have. I put this last on purpose. The changes in the world are happening so fast that needs are opening at an unprecedented rate of explosion. Some will close right back up again by getting filled or expiring. Think through the product or service you offer. Make certain it has staying power, be sure that I am willing and able to pay what it will cost you to make it available. Then add that you include the unique BIG IDEA of your brand so that I will only want YOU to do the work for me.

The power base has slowly shifted to the audience-consumer. A busines without customers is not a business. I have that tatooed where you cannot look.

More MSM Unhappiness

Until now control of the distribution channels and advertising markets, limited what the consumer could access, but with the WWW shopping mall, I can search the world over to find that little store that has the “just right” item I am looking for. I no longer need to settle for one-size fits all.

Chartreuse and I know this. We see it in our friends and ourselves. Smart advertisers, such as Jeff Goodby, are well aware of this too. Those who cannot see it–the telcos, Internet providers and the Mainstream Media–will fight to save the old world way of doing business. They want to keep those advertising dollars that Jeff Goodby sees turning into entertaining Internet websites that advertise as well as delight.

There is significant money involved and significant changes to life styles should Jeff Goodby’s vision of advertising–one that Chartreuse and I also see–become the future. Were I the Mainstream Media, I don’t think I would want to lose control.

Everyday the world gets smaller. At the moment, you and I get larger and more powerful. Some folks don’t like that idea.

Personally, I do.

It would be hard to break out into a chorus of “Blue Moon” under a streetlight in Chicago with Chartreuse and Jeff Goodby, if someone else were around telling us what to do.

–ME “Liz” Strauss