Great Find: Controlling Your Online Identity

March 11, 2006 by Liz

Great Find: Lifehacker: Have a Say in What Google Says about You by Gina Trapani
Type of article: Feature on personal identity, personal safety
Permalink:http://www.lifehacker.com/software/feature/geek-to-live-have-a-say-in-what-google-says-about-you-152444.php

Target Audience:Everyone should know this
Content: Gina Trapani, Lifehacker Editor, offers valuable advice on how to make sure that what people find when they Google your name is actually information about YOU and information you want them to have. To quote the intoduction to the article

A recent poll here on Lifehacker shows that for about half of you, information about someone else with the same name or a web site you donÃ¢â¬â¢t control gets returned in search results for your name. Today weÃ¢â¬â¢ll go over the ins and outs of setting up a nameplate web site that makes you Googleable with a web page whose content YOU control. –Gina Trapani, Editor, Lifehacker

Using your name page is also a great way to promote yourself, your brand, and your business. Everyone should take a look at this one. To read all about it, click the screenshot.

Thanks for this important information, Gina.

–ME “Liz” Strauss

Great Find: TopicâBlog Promotion

March 9, 2006 by Liz

I was exploring on Technorati this morning and I found this for you . . .

Topic: Blog Promotion

Great Find: Topic: Blog Promotion
Type of article: Link list of posts on blog promotion
Permalink: http://mostbloggers.blogspot.com/2005/11/topic-blog-promotion-mostbloggers.html
Audience: Anyone who is looking to promote their brand, their business, and their blog
Content: The screenshot shows just a piece of the list. There are actually 23 links to posts on blog promotion. Most of the links lead to more links, directories, tools you might use to establish and promote a blog. To quote the post, the links are all about

discovering ways to spread the word about your blog, how to increase readership. . .

So here you go. Click the screenshot to explore what is there.

When you’re done looking, come back. I’ll be here.

–ME “Liz” Strauss

Before You Publish–Check for Spiders and Opportunities

March 9, 2006 by Liz

Before you hit that PUBLISH button . . .

Publishing occurs whenever an author shares a work with an audience. An email memo, a note that says where you are going, a paper you wrote for a class in Econometrics, these are all forms of publishing.

–ME Strauss

Reading for Spiders

Publishing for the web has two audiences–people and search engine spiders. The first time I read my work over, I read it for people. I checked for errors that get between my readers and the message. I also had my proofreader check it to catch what my dyslexia missed. Yesterday, she caught quite bit.

Then I go over it a second time quickly for my second audience–search engine spiders–to make sure the spiders don’t trip and have plenty to eat.

Making Sure the Investment Pays Off

Prorating the time that I spent gathering ideas, I’ve probably spent 60-90 minutes on this one post. Time is money, and I think of that time spent as an investment. Now is when I make sure that investment pays off. I’ve made a short Pre-Flight Publishing list that I run down, before I pass say, “Go.”

Is the content keyword rich? By waiting to read for keywords until after all other checks, I make sure that I don’t forfeit quality to pray at the altar of SEO. Now, I can look for keywords my readers might search for and make sure that they find the relevant content that I have to offer. I won’t be reaching, and they won’t be disappointed. Current relationships will stay strong, and new readers will be pleased with what they encounter here.
What tags might I add that belong with this post? Tags can help search engine spiders properly index my post. Post tags are definitely blog, brand, and business promotion. If your blogging software doesn’t easily allow you to tag your posts, there are plug-ins and hacks for every platform out there.
What related articles do I have that readers might be interested in reading? Offering related articles for readers to go to when they finished your post, gives people more information about a subject they’ve already shown interest in. It also gets readers more involved with you, your blog, your business, and your brand. The intra-link that you make at the end of your post shows people how your content relates and is relevant throughout your blog–this helps search engines index it as well.
Are there opportunities for trackbacks? If you’ve mentioned another blogger’s work or if what you’ve said meshes beautifully with the conversation on another blog, send a trackback to let that blogger know.
Is this that one-in-a-million post that I should self-promote to other blogs? If you’ve written the post that reveals the nature of how to get “Google Goodness” from every post, carefully write a brief introduction of yourself and your post to a select few bloggers you wish to share it with. Do be sure it’s a one-in-a-million post, and do explain your reasons for thinking it’s a match with their blogs. If you don’t read a blog, don’t send a link. Period. Either way, it’s a long shot that a post really is the one-in-a-million post that we think it is.

Those are just a few ways I try to diversify and grow my investment. I like to make sure the time I spend continues to pay off, compounding interest well into the future.

You probably have other ways that you build promotion into the posts you write. Will you take a minute to share one with us?

–ME “Liz” Strauss

Leaders, Tunnels, and Vision

March 5, 2006 by Liz

Leaders and Tunnel Vision

When your thinking is stuck in a tunnel,

it’s the leader in you that finds a way out.

Seeing the tunnel and the light at the end of it

is what leaders recognize as opportunity.

Walking to the light invites others to follow.

What the leader called opportunity, others call vision.

–ME “Liz” Strauss

Who’s Reading Your Comments?

March 3, 2006 by Liz

Who’s Listening?

Washingtonpost.com Blog Buzz Article screenshot

You’re looking for a new TV. . . . You’re not certain whether you want Hi-Def or plasma screen. You decide to research it online. You find a few blogs and forums. You start reading, asking questions, making comments about the TV that you have now.

You’re a saavy Internet user. You know that not all you read will be true–that some folks will be talking without knowing anything, and some will be there to just sell you. You also know that what you say will stay where you wrote it long after you leave it behind.

But did you know that sophisticated software could be picking up your comments, evaluating them, and sending that information back to the manufacturer? Blogging, list serve, and forum comments have become a predictor of consumer trends.

The comments are particularly valuable for measuring customer sentiment because they’re gut-level and spontaneous. “Internet word of mouth is extremely important,” said Steve Rubel, a marketing expert and senior vice president at Edelman public relations. “You see what the most vocal consumers have to say about you and about your competitors — and they’re saying it without necessarily knowing you’re watching them.” –from Washingtonpost.com Blog Buzz Helps Companies Catch Trends in the Making, March 3, 2006

It was inevitable.

Nielsen Ratings? No Nielsen BuzzMetrics

In a merger that took place last week, BuzzMetrics joined with Intelliseek to form Nielsen BuzzMetrics. The new enterprise uses trawling software to collect, sort, and evaluate consumer comments to a level of sophistication that allows an overall rank of positive or negative, with details that to the other way. An example of that might be

I’m totally sold on the new plasma screen by Company K, but I worry about their customer service.

Neilsen BuzzMetrics captures hundreds of thousands of comments daily. They are literally tracking word of mouth–well, word of keyword as mouth proxy. The data is sorted, compiled to meet specific job parameters, and trends are plotted for client companies.

What Does This Mean?

As with any new technology, it’s only as smart as the people who use it. As with any data tool, the art is in how you choose to sort and interpret it.

This new process could mean that consumer companies will start doing things that need to get done, because consumer issues will come to light.
It could mean companies will hear faster and move faster when they have a customer base that is unhappy with them.
It could mean that customer service would happen and companies will be more profitable–the economy could improve for everyone.

Companies could let the software make decision for them.
We could end up with even more “sit-com,” one-size-fits-all consumer solutions than we have already.

What I See

If you think about it, this is hi-tech version of a poll or a focus group and as such, it carries the same values and pitfalls. I can’t help but think about a court transcript that might read like this:

Policeman: May I have permission to search your car?
Driver: Oh yeah, that’s what I want.

Without context, it’s not certain whether the driver’s answer is a “Yes, please do.” or a “Not on your life.”

The leaders who know what to take and what to leave from a Nielsen BuzzMetrics report will make great gains. Those who blindly follow the numbers will be as lost as they were before.

The good news for small business is that trend, if it becomes the norm, provides one more temptation for big companies to be looking in the wrong direction–to be getting overly-involved with discussing the data rather than taking what they need and moving on.

While big companies are playing with this new toy that brings everything down to numbers. Small enterprises can channel their energy into building brands based on innovating and strong relationships with real people–their customers.

Business is relationships not numbers. No matter how you compile, sort, and plot it. If you don’t understand the people who are talking, it’s awfully hard to tell which words are important and which words don’t mean a thing.

–ME “Liz” Strauss

Turning Reluctant Readers into Loyal Fans

February 23, 2006 by Liz

In just a brief one-twentieth of a second–less than half the time it takes to blink–people make aesthetic judgments that influence the rest of their experience with an Internet site.

–Kamakshi Tandon
REUTERS, Internet users judge Web sites in less than a blink
Jan. 17, 2006

We’ve got less than a blink to grab a reader’s attention. The reader clicks in. Looks. Decides and then . . . and then what? . . . Do they stay or do they leave? If they stay, did what they see lend our words more credibility or did it take some away?

Design, curb appeal, packaging–whatever you call it–it’s what brings customer-readers further into our businesses and our blogs. They recognize what works for them and what doesn’t. If it doesn’t, they’re gone so quickly that even our stats programs don’t know. Try the Blink Test if you want a baseline idea of what your readers are seeing before they blink.

What about reluctant readers, undecideds who decide to stay a little longer? What can we do to convince them to stay? Better yet, how can we turn them into fans?

Capturing the Attention of Reluctant Readers

In educational publishing, we have a euphemism, “reluctant readers.” It’s used to describe kids who, when they see a textbook, they turn away to find their inline skates. When I write on literacy, they are my favorite customers to write for and about.

I don’t much like that euphemism applied only to those kids because I’m constantly having to remind other teachers that,

. . . we’re all reluctant readers and becoming more and more so. If you’re a skeptic on this point, try reading the tax code–or any “have-to” document on your least favorite subject. You’ll wish that there were something more to see than long columns of endless text, something to break up the boring words.

With more and more ways to spend our leisure time, even television shows are becoming bulleted lists.

Reader Support as Part of Your Brand

Those kids we call reluctant readers do leave their inline skates to read what they’re interested in–things like books on extreme sports and the latest gaming websites and blogs–if they’re made right. Here’s what you can take from educational research to catch the attention of normal, everday reluctant readers. You can use it to brand your blog as a worthwhile source of quality content. It’s one more way, that you can make customer-reader support a resounding part of your niche brand.

Use sub-heads liberally. Sub-heads break the text into shorter bits. Subconsciously that not only tells me what this bit is about. It also says I only have to read this far and then I get to breathe again. People not only like subheads, search engines like them too.
Use everyday words. A big vocabulary doesn’t bring us closer together, it sets you apart. The word use is a fine one, use it. Don’t set it aside for utilize. That makes me, as a reader, stop to wonder whether you mean something different from the what use would have said. Anything that stops a reader works against your message being heard.
Use pictures, images, art, and color to enhance your message. Do this with care. It’s easy to distract. Place only one or two images. Place them where they add value to the text. Try to put images where you’d expect to find them. If you’re not sure ask a customer-reader to give you feedback on how you’re doing. Remember that design seems easy, but it’s not.
Take the time to write something short. The point here is to make every word count. Read your post over to take out all of the words that you don’t need. Be lethal. It’s amazing how many extra words you can find when your quest is to go looking for them. A few sentences ago, I turned this into two posts instead of one.
Use typographic cues, such as bold and italic, to show what’s important. Be consistent and try not to make everything important. If you use underlined text to show what is a link, don’t use an underline for anything else. If you make everything important, then you’ve really said that nothing is.

Each of these points are about helping reluctant readers like me figure out quickly what’s important and what’s not, so that when I’m done reading what you wrote. I feel like we’re both smart.

Reluctant Readers to Loyal Fans

Ever read something that made you feel like the writer was saying something you always thought? . . . or something that just made you feel smart for reading it? Bet you went back to see what else that writer had to say . . . .

But then, you knew all this. You have a favorites list. You know what it takes to make a fan. I’m just offering some hints on how to get the undecideds to come in, so that you get a chance to do just that.

–ME “Liz” Strauss

Success in a Blink and a Blink Test
Business, Blogs, and Niche-Brand Marketing
How to Code Accessible Links–Part 1
What Is Content that Keeps Readers?
Audience is Your Destination