Successful Blog

How to Defuse Customer Skepticism and Cynicism

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A Guest Post by Scott P. Dailey

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Want to eliminate the healthy skepticism your customers have of you and instead be seen as a trusted servant? Terrific. Here’s what you do: don’t give them cause to be skeptical. Trust me, they’re skeptical. Real skeptical. Mark Twain once said the wisest people are also the most cynical. That’s your target audience. Cynics – every last one of them. Don’t blame them either. It’s our fault they’re that way. Years of forcing ourselves on them has created doubters of most of our potential buyers. I’m the same way and if you’re smart, so are you. Frankly, I like being skeptical and cynical. Healthy doses of both arm me to buy smarter, shop carefully, invest intelligently – in life and in business. I can sniff out a phony and I don’t hang with them. Your prospects can sniff just the same. They’re diligently watching as much for the BSer as they are the best buy. [More…]

Being honest isn’t achieved in telling the truth alone. Being honest has an end point. Be truthful. There’s a difference between being honest and behaving truthfully. Let your actions, not merely your words, speak of your truthfulness. Truthful actions have no vanishing line. They just go on and on, resonating with your audience well after you’ve stopped yapping. Make your contribution to the networking landscape count to the skeptical buyer that’s questioning your motives. If your networking efforts are fraught with hurried, self-promoting drivel, think again before inserting yourself into the fray. If you know you’re being disingenuous and let’s face it, you do know, then what are the odds we know too? Here, let me help you with this one: the odds are extremely high.

Deputize yourself.

Do your part to clean up the sales noise found in networking and prospecting circles. On or offline, the rules are the same. Mean it! Make selfless contributions to talks, meetings and mixers. Shape and guide the conversation, not your latest opt-in initiatives. If you do this well, people will want to know what you do and what you sell and never because you forced it upon them using absurdly urgent sales tactics. Authenticity is a commodity in sales, your transparent attempt to bait me is not.

Patience, Patience, Patience

Proving to prospects that you’re not full of it takes time. After all, you’re starting out with people who suspect you’re motivated by your sales goals alone and believe nothing matters more to you. So the prospect is ready for you to strike fast – while the proverbial iron is hot. Etc, etc. Blah, blah, blah. Borrrrr-iiiiiing.

Business relationships, like those you share with your spouse, partner, brother or mother, require time to develop. This is not news to us. Yet often, I see salespeople and business owners go for the quick close and forgo the opportunity to build repeat business through authentic bonding rituals. Prove you’re interested by forgetting what you sell and instead, talk with your prospect, not at him or to him. Imagine the pleasure derived from business conversations had through conversing about stuff other than your business. Ironic, right? Try it. You’ll be surprised how effective a salesperson you become the moment you stop trying to sell your stuff. Again, ironic.

Have you ever pushed too much, too far, too fast? Maybe you got this right the first and every time. How do you dispel the myths that the sales process must include a pushy pitch?

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Scott P. Dailey is a Web designer, copywriter and network administrator. Recently Scott launched ( http://scottpdailey.com ), his social media blog that makes connections between social networking etiquette and the prevailing human social habits that drive on and offline business engagement patterns. You can connect with Scott via Twitter at @scottpdailey.

Creative Commons License photo credit: Jody McNary Photography

Thanks, Scott!

–ME “Liz” Strauss
Work with Liz on your business!!

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Hate Self-Promotion? … Could Trust Be the Issue?

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Deliverables Depend on Trust

Ask a venture capitalist what moves him or her to invest, what you’ll hear is a definition of the word trust. How could it be otherwise? A VC is betting on an investment to pay off. It’s a trust situation. A sure thing doesn’t exist in business.

Trust is part of most every purchase decision we make. We trust that we get what we paid for in working order. We trust that the people who offered it will stand behind their offer.

Trust is also part of the offering. Marketing and promoting what we do also requires trust — trust in ourselves, trust in our products and services, and a bond of trust with the person we’re telling about them.

  • If we trust ourselves, we’re confident that we’ll deliver on the promises we make.
  • If we trust our products and services, we know they’ll meet and surpass the expectations of the person who invests in them.
  • If we have a bond of trust with people about what we do, we’re not worried about our credibility. We talk to them as we talk to our friends, fully expressed and enthusiastic to share something we believe will help. They hear us as we want to be heard.

Do you hate self-promotion and marketing? Could it be that you’re trying to sell before you know the potential buyer trusts you?

–ME “Liz” Strauss
Work with Liz on your irresistible offer.

How Can Social Media Enhance Sales?

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Social Media CRM
A Guest Post by Jacob Morgan

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Nowadays we are really starting to realize and see how social media can be integrated into various business processes and departments. One of the areas that is of greatest interest is sales. In this post I wanted to address a few ways that social media can help with the sales.

Social Media CRM

Social media doesn’t need to replace your current sales process, in fact, it shouldn’t. However, what social media can do is ENHANCE your sales process. Two of the most powerful social media CRM tools in my opinion are Facebook and Linkedin. Let’s take a look at a few reasons why:

  • Instead of making a cold sales call you can use Facebook or Linkedin to get some personal background information about the person you are calling i.e what their interests are, what’s going on in their life, who you BOTH know, where they are working, etc.
  • Not only can you use Facebook and Linkedin to connect with a person directly but you can also get in touch with THEIR friends and THEIR connections. This turns your small network into an extremely vast one.
  • On Linkedin you can see exactly what companies you are connected with and who you are connected with at any particular company. I don’t need to explain why this is valuable…do I?

Ongoing Relationships

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The traditional process for selling usually involves a severing of the relationship ones the prospect declines (or perhaps accepts an offer). Sure the prospect goes back into the “prospect” bucket for a follow up call in several months but that really doesn’t mean anything. With social media you can keep the relationship and the dialogue going with that person and when they are ready to make a purchase you will know about it. How do you keep the relationship going? Here are a few ideas:

  • Comment on things they share
  • Share things with them that you find interesting or can help you build credibility
  • Send messages on special days i.e. holidays, birthdays, etc.
  • Check out their events to see when/how you might be able to meet

Building Trust and Authority

This is a big one; before I get into explaining this let me first say building trust and authority also takes the most amount of time. A lot of companies don’t understand what building trust and authority really entails and they are under the guise that this can be done in just a few months, not so. I would say give yourself AT LEAST one year before you start to see yourself or your brand START to get recognized as a trusted authority.

Ultimately the best way to begin to build trust and authority is by creating content that demonstrates your knowledge and/or expertise in a particular area. If you’re a master carpet weaver then you need to be out there creating content that shows you are a master carpet weaver (talk about different kinds of carpet, how to get started with weaving, where to buy the best carpets, etc). How does this help with sales? Well, the next time someone ends up looking for a carpet, guess who they are going to come to? Building a relationship with someone is great, but building a relationship with someone where you are considered a trusted authority is better.

What else would you add to this? How has social media helped or enhanced your sales process?

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Jacob Morgan is a social media consultant and the principal at Mighty Mouth Media, a social media consultancy. Jacob is also the author of the soon to be released Twittfaced, a book on social media 101 for business. You can find Jacob on twitter or on his social media blog.

Look for more Jacob Morgan posts in the future. Thanks Jacob!

–ME “Liz” Strauss

Buy the ebook. Learn the art of online conversation.

Your Blog is a Business, Do You Have to Be a Salesperson?

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Sell like a car guy
Do not be like this guy

Many people started blogging as a hobby, in the traditional sense of the online journal. In the last couple of years, however, blogging has become an industry with legions of entrepreneurs telling you how to make money online. The number one means of making money online? Sell something.

But what if you don’t know how to sell? Or like to sell? Can your blog be a business if you are not out there selling?

Yes it can.

How to blog your business without being a salesperson

Going online and trying to sell something can be a demoralizing experience. There is a lot of competition out there in every market and every niche. The secret to being a success in your online business is to focus on your potential customers, rather than on your products. Communicate with your possible purchasers and build a relationship.

It is much easier to build trust with your pool of customers than it is to expect them to find your product or service and give them a sales pitch, or jam them into a squeeze page. Providing value to your readers, getting involved in their communities, and building relationships should be your core business model.

6 Steps to Providing Value

Instead of studying books on sales techniques, I’d like to recommend that you turn your attention to a series of other skills that will make your business much more powerful and successful:

  1. Learn how to position yourself and your business
  2. Learn how to promote yourself and your business
  3. Learn how to interact with your community
  4. Learn how to make effective presentations
  5. Learn how to engage your audience
  6. Learn how to connect with your potential customers

Over the next few weeks we will discuss the steps that you can take to develop these skills and take your blog and your business to the next level. Our goals?

  • Empower our audience to get involved
  • Engage our audience with useful content
  • Enlist our audience to spread the word and grow our business

What is your potential customer looking for?

This is your homework assignment for the week: Think about your business and the product or service that you provide (or are considering providing).

How does your blog deliver value to that customer or market?

Does your blog make it obvious what actions to take to get that result?

Next week we will discuss how to position your blog to take advantage of this value.

10 Super Articles that Make Getting New Customers a Whole Lot Easier!

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Advice from 10 of the Best

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Last week, I wrote about

How to Get Customers to Sell Themselves (on You).

For today, I’ve gathered 10 super articles on attracting new clients or customers. I’ve read them all and added a summary to each link so that you can target the ones you’ll find most helpful. So here’s the list.

  1. Why Do People Really Buy? by Mike Sigers at Simplenomics A coaching session about how to understand your business’s sales story from one of the best sales and marketing guys on the Internet.
  2. #5.19: The “Steal From The Best” Issue by Andy Sernovitz for Damn, I Wish I Thought of That! Advice on how to learn from the research and development already done by the big guys.
  3. Features And Benefits And Sales, Oh My! By Diane Helbig for Ezine Articles “Stop talking. Stop thinking. And please, stop selling. Your prospect doesn’t want to listen to you ramble on about things they don’t care about. . . .
    Ask a few questions, listen, and then address only what you hear. Let’s explore this process.” [via The Top 10 Sales Articles ]
  4. Romance Your Customers By Making The Easy Sale First by Evan Carmichael An explanation of the most basic step of permission marketing.
  5. Put Passion into Your Sales by Niche Marketing by Brad Shorr for Word Sell Inc. How to sell more naturally by limiting your market.
  6. Don’t Overlook The Easy Sales from business know how Shows how to tap into the relationships you have to get help with your quest to find new customers who love what you do
  7. Easy Sales: The Trend for Small Business by Jack Yoest at Small Business Trends Here are the questions to ask so that you don’t find yourself investing too much time and too much of yourself in a deal you can’t close.
  8. The Art of Prospecting For Customers by Biz Info Library for SalesMotivation.net How to warm up cold calls.
  9. The Role of Leadership in Selling by Daniel Sitter How to show clients that your motive is provide a solution to their problem.
  10. How to Seize the Phone Even If You Fear Cold Calling by Tammy Stanley for Salesopedia The psychology of getting energized to make cold calls. “You would be hard pressed to find a sales professional who isn’t familiar with those trouble thoughts that talk him out of making calls now and convince him to wait for a better time to make sales calls or cold calls.” [via The Top 10 Sales Articles ]
  11. BONUS! Ten Timeless Persuasive Writing Techniques by Brian Clark for Copyblogger To use Brian’s own words, “Persuasion is generally an exercise in creating a win-win situation. You present a case that others find beneficial to agree with. You make them an offer they can’t refuse, but not in the manipulative Godfather sense.”

Selling, like any other new skill, takes practice to become natural. So don’t quit. A friend and her husband made a game of who would get rejected most.

People do say “yes.” If you follow the advice of the experts, folks will say “yes” even faster and more often.

What’s your reason for not telling “your audience” of potential customers about what you have to offer?

–ME “Liz” Strauss
Work with Liz!! page in the sidebar.

Related
To follow the entire series: Liz Strauss’ Inside-Out Thinking to Building a Solid Business, see the Successful Series Page.

How to Get Customers to Sell Themselves

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SIMPLE SALES SERIES

Customers Get to Pick

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It’s a rule of childhood. Every kid seems to know it. I get to pick my favorite. You don’t. Some folks, as grownups, forget that simple truth. — they make us feel like we should let them pick for us.

That’s called the hard sell.

Ever been told, ‘You HAVE TO see this new product. You WILL LOVE our new service!” ?

What’s your response, right now, reading that? Mine is “You don’t know that! In fact, now I’m predisposed to like it just a little less.”

We’re hype adverse. Put that together with these natural human responses.

  • No one likes to be told what to think.
  • No one likes to lose the right to pick their favorite.
  • No one likes someone else to decide what they need.

We know other folks don’t get to pick — so when they talk as if they do, we back off. If you’ve met a sales rep who brings out these responses in you, it’s no wonder if you are having mixed feelings about taking on a sales role for what you do.

How to Get Customers to Sell Themselves

The question then is: How do we communicate an offer — a product or service — that we’re thrilled about and we’ve done all of the work to know folks will like it too, if only they’ll try it out?

Here’s what to do. You can do this in text or in person. (In text, point 2 looks a lot like an FAQ.)

  1. Offer a taste — a movie trailer. Make it a little one — spoon sized like at Baskin-Robbins 31 Flavors. It might be one example of what you do, a case study, a blog post that you keep for sending to clients, a free weekly seminar, a phone call with you. Whatever you choose. Keep it concise and tightly focused on only one idea. It’s only one scene from your movie — overcome a tendency we have to give the plot away. (Often having the taste as an option makes people feel secure enough to buy without it.)
  2. Make everything about THEM. Ask questions and listen. Hardly say anythng. Be a verifier. Repeat back what you heard, “I heard you say you’re looking for . . .” Ask questions in that way until you’ve helped them draw a complete picture of your product or service. “I also hear you want . . . and a . . . If I put that together I get a . . . with the features of . . . . Does that sound like the ideal that you wish someone would offer someday?”
  3. Listen to see how his or her needs line them up with your offer. When you see that, you’ll have the confidence to say so. “We actually do that! Would you like me to tell you about it?” (Don’t worry if the needs and your offer don’t line up, just say so and don’t try to make things work.)
  4. Talk to the customer/client unemotionally about what you have to offer. You’ll know that you’re going somewhere when the person you’re talking to starts selling you on why it’s a good match. That’s when it’s time to start listening again.

Letting the customer pick is the same as when we were kids. We know what we need and why. We’ll even justify for you why it works for us, in essence selling ourselves on why we should buy.

What do you need to give this a try?

–ME “Liz” Strauss
If you’d like Liz to work with you on these three easy steps, you’ll find her number on the
Work with Liz!! page in the sidebar. Call her now!

Related
To follow the entire series: Liz Strauss’ Inside-Out Thinking to Building a Solid Business, see the Successful Series Page.