Successful Blog

SOB Business Cafe 01-08-10

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SB Cafe

Welcome to the SOB Cafe

We offer the best in thinking — articles, books, podcasts, and videos about business online written by the Successful and Outstanding Bloggers of Successful Blog. Click on the titles to enjoy each selection.

The Specials this Week are

Pick the Brain
No one actually wants to encounter failure in their life. That’s because when you look at the isolated incident, it means that you haven’t found success. However, with the right attitude, you can use your failure in order to get yourself to success in an accelerated fashion.


Punctuality Rules


It’s so easy to tell writers that words are tools and it’s good to have as many in the toolbox as possible. Mixing and matching words to form the perfect sentence, after all, is what writers DO.

But what if your vocabulary is actually getting in your way?

CKs Blog
As we wrap up this year and gear-up for the next, I’ve compiled this nifty slideshow featuring 20 helpful B2B social media posts, presentations and series to help B2B marketers start the new year off ready to integrate social media into their marketing mix in a way that helps them transition their marketing (and their mindsets!) to the Web 2.0 environment and works to increase their rates of success within it.

Communication Overtones
It has always been hard to get people to do what you want them to do.

In fact, if you try to get me to do something, chances are I won’t. It is one of my fatal flaws. I am stubborn like that, but I am willing to bet that a lot of you are, too.

Midcourse Correction
Traditional conferences versus social conferences. Which will you plan this year?

Not sure about the “Social Conference?” Read this post on “Screw Your Event Resolutions. Do You Conference Social?”

Related ala carte selections include

Itty Biz
OK. I realize you’re backlogged on your reading. And I realize that you’re going to be so sick of the G word that your brain is going to bleed. And I realize that all you really want to do is forget the holiday season ever happened and hurry up and get to February already.

How to Make Unstupid Goals

Sit back. Enjoy your read. Nachos and drinks will be right over. Stay as long as you like. No tips required. Comments appreciated.

–ME “Liz” Strauss

I’m a proud affiliate of

To FAIL Is Human, to Respond Is …

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Who Always Gets a Perfect Score?

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So we put our heads and our hearts together into what we do.

In this environment, we think fast. We move fast. We execute with the information that’s available. Sometimes we make the wrong choice. Sometimes the other guy gets there first. Sometimes what we built doesn’t work the way we thought it would.

We could put up a sign to let folks know that working on it.

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But when the sign goes up often enough to become an icon, when people make new versions that involve Home Simpson and tattoos, then we’re an exponential FAIL. We all know about Twitter FAIL FAIL FAIL. But we’re not Twitter and we don’t have millions of new accounts signing on everyday.

One little fail can knock down a whole lot of good that we’ve built up.

What’s critical is our response.

  • Hear the problem.
  • Learn.
  • Thank the people who found it for helping you.

When people point out a FAIL, stand beside them. Look where they are pointing.
It’s so much more productive than standing in front of them and feeling pointed at.

Always remember there’s a person on the other end of the issue.

To FAIL is human, to respond is more than service. That’s when humanity and character show through. Relationships built in a FAIL situation, often become FAIL SAFE in the end.

When has a FAIL served you?

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the ebook. Learn the art of online conversation.

I’m a proud affiliate of

What Influence Could Push You to the Magic that Is Missing?

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It’s old news and I think we all know …

If we’re not adding value, we’re taking it away.

So we’re busy adding value, doing great things, working, building, being productive. We want to get on with what we know how to do well. We do something that adds to the big thing and it gets bigger and better.

Somewhere near every one of us is someone who thinks differently. He or she is smart as we are, but has different experience or a different view of how things work. He wants to add his own extra value. She has reasons to care and contribute. He might not know the process, the culture, or the traditions. One’s a coworker. One’s a customer. One’s a big brand client.

Most come with a job. We have to include them.

The temptation often is to move forward. Try to ignore them or keep them from the core of things. Add our value and show them when we’re done. That makes it hard for even the most collaborative and curious to find the right way to join in.

But what if we invite them? What if we ask these different thinkers to sit beside us, to invest in our quest and be part of the process?

They’ll bring ideas, thoughts, and opinions. They’ll influence what we’re doing. They will challenge our assumptions. People who think differently make us uncomfortable … and that can make communication and progress seem a lot slower.

The more different we find someone’s experience and thinking, the more we should consider his or her questions and reasoning. It’s the best safety net and idea test in the population. We love and understand our own thinking. Agree with the guy who thinks unlike us and we’ve got something hot cooking.

That difference — in their experience, how they see things, and how they do things — is added value we might be overlooking. That influence could the the one thing that pushes us to add the magic that was missing.

When do you invite a different influence to be part of what you’re doing?

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the ebook. Learn the art of online conversation.

I’m a proud affiliate of

Can Corporate Jets Help Aircraft Carriers Adapt to the Social Web?

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It’s a Metaphor and a Challenge

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When I worked for a small publisher turning itself around, we were well aware of the disadvantage our size in terms of visibility, offer, and reach. Still we felt we were on the winning side, because we had advantages the corporate publishers had lost just because they had gotten big.

A friend of mine used to say, “It takes a long time to turn an aircraft carrier. Corporate publishers have the same problem. We’re like a Seafox, small but quick.”

It looks the same for small business and corporations on the social web.

  • Corporations have more structure. Think of the set relational culture and history of huge corporations. Think organizational structure and traditions.
  • Corporations have more to lose. Think stakeholders, stockholders, and financial histories. Think protecting reputation and market share that is huge.

Small business can focus, move, and respond quickly. A change of thinking and a few new people can change the culture in a few breaths. Communication is faster, so education is too. Could that be why smaller business is adapting more quickly to the social web?

But then, I keep thinking, “Aircraft carriers also transport jets.”

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Here’s the challenge: Put your imagination to the test …

What sort of “corporate jet” can help corporations adapt to the social web?

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the ebook. Learn the art of online conversation.

I’m a proud affiliate of

14 Keys to a Community that Builds Your Business for You

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Last summer at AdTech, a VP at huge corporate brand extended her arms completely — way out in front her — and used her hands to gesture as she said something close to this about her goal for building a community:

I want to build a community in which peers are talking to peers openly.

I’m sure she didn’t mean it the way it looked … Her hands were so far away from her. — or sounded … peers talking to peers?

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I couldn’t help thinking … Where will YOU be? Studying me? Is that what you think of me? I’m not a peer. I’m a person. I only do well in places where people “get” me.

Users. Consumers. Buyers. Customers. Leads. Eyeballs. Peers. Those are faceless, flattening labels. They come from the time of one-size-fits-all.

People are individual human beings complete with aspirations, intentions, ideas, opinions, habits, behaviors, thoughts, and emotions.

Which community would you join?

More Communities and More Time for Them

Online social communities aren’t a new thing. People have been linking and sharing via blogs since the 20th century. Organized social networking sites, such as Twitter, Facebook, MySpace, and LinkedIn have become a part of our lives.

Our communities are becoming more about communicating and being creative about what interests us. It’s all about making it relevant to the people we want to attract.
We’re participating more. We’re spending more time in communities. We’re building more of them. How do attract people to the communities we’re building that are perfect for them?

14 Keys to a Community that Builds Your Business for You

A building is not a business. A community is not a collection of profiles or a page on Facebook. People won’t visit our community because it’s pretty. People come because it offers them something they value.

If they value what you offer enough, those same customers will lend their heads, hearts, and hands to helping your business grow. They’ll not only help you build your business, but they’ll also protect it.

What attracts and creates a community that will do that?

From two people to more than plenty, a community is a social structure that shares personal values, cultural values, business goals, attitudes, or a world view. What binds it is a culture of social rules and group dynamics that identify members. In the most concise terms, an online social community is a group of like-minded individuals connected by relevant interactions and protected by a high-trust environment.

A high-trust community is an agreement, a pact or contract, like love or friendship. We can’t order, build, or wish our way to one. What we can do is attract people who want to join what we’re doing. The only way to do that is clear passionate commitment, obvious generosity, trustworthiness, and a touch of intentional serendipity … which looks something like this.

  1. Be a person (or people) who likes people. People work with, talk with, and relate to other people not a business.
  2. Articulate a clear and passionate vision worth investing in. Live your commitment. Get your hands dirty.
  3. Seek out people who would love what you’re doing. Find them where they are already gathering and talking. Join THEIR conversations. Get to know them.
  4. Be a beginner, but keep the vision. Learn from everyone who’s been anywhere near where you’re going. Learn to sort wrong from unexpected or different. Ideas that jar you could be the best ones.
  5. Invite everyone who “gets” the vision to help build this new thing. Look for ways to include their skills and their passions.
  6. Keep participation efficient and easy. Curb the urge to add cool things that get in the way of conversation and sharing.
  7. Let trust sort things. Model the standards of behavior. Keep rules to a minimum.
  8. Be visible authenticity. Lean toward full disclosure, but avoid over-exposure. Most of us look better with our clothes on.
  9. Protect everyone’s investment. Forgive mistakes. Ignore little missteps. Eradicate what is destructive. Know the difference by holding thing up to trust, values, and the community vision.
  10. Stop doing what isn’t working. Be lethal about keeping things easy, efficient, and meaningful.
  11. Promote your members … and honor your competition! Secure communities need both to thrive and get new ideas.
  12. Encourage mutation. Let the environment change to meet the changing needs of the people it serves.
  13. Celebrate contagion. Make it heroic to share what’s going on!
  14. Be grateful and always about the people. The community wouldn’t be a community without them.

An online community isn’t built or befriended, it’s connected by offering and accepting. Community is affinity, identity, and kinship that make room for ideas, thoughts, and solutions. What Is a Social Community?

It’s not “If You Build It, …”

We create vibrant, high trust community by letting other folks raise the barn with us, by being their first offering trust and a passionate vision, and valuing the trust and energy they give us.

It’s not if you build it, they will come. It’s if they build it, they’ll bring their friends.”

What attracts you to a community? What keeps you coming back again?

-ME “Liz” Strauss
Work with Liz on your business!!

Buy the ebook. Learn the art of online conversation.

Thanks to Week 219 SOBs

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Successful and Outstanding Bloggers

Let me introduce the bloggers
who have earned this official badge of achievement,

and the right to call themselves
Successful Blog SOBs.

I invite them to take a badge home to display on their blogs.

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10e20
beyond-the-hype
buzz-edition
host-wisely
pamorama
the-tiny-soprano

They take the conversation to their readers,
contribute great ideas, challenge us, make us better, and make our businesses stronger.

I thank all of our SOBs for thinking what we say is worth passing on.
Good conversation shared can only improve the blogging community.

Should anyone question this SOB button’s validity, send him or her to me. Thie award carries a “Liz said so” guarantee, is endorsed by Kings of the Hemispheres, Martin and Michael, and is backed by my brothers, Angelo and Pasquale.

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Want to become an SOB?

If you’re an SO-Wanna-B, you can see the whole list of SOBs and learn how to be one by visiting the SOB Hall of Fame– A-Z Directory . Click the link or visit the What IS an SOB?! page in the sidebar.

–ME “Liz” Strauss