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6 Ways to Take Advantage of QR Codes in Your Marketing

August 15, 2012 by Guest Author

by
Celina Conner

cooltext443809602_strategy

QR Code Sample
Put yourself in this scenario:

While shopping in your favorite store, a flyer of a newly launched product was handed over to you by a sales agent. The flyer did not say much, but the product has quite captured your interest. You wanted to know more but somehow the agent could not answer more of your questions. Instead, he advised you to look into the quicker response (QR) code printed at the bottom of the flyer. The instruction is just to scan the code in a place with Internet access using a mobile device (e.g. smart phone, tablet, etc.) app. You did as told and you get access to exclusive content, the history of the product, price quotes, and special promotions.

In this article we will tackle 8 steps on how we can use QR codes properly in marketing our products.

1. Identify your target market.

Knowing your target market is the first step in propagating the use of QR codes in marketing. Studies state that most technology-aware people and mobile device users are those in ages between 25 and 40. So if your business’ target demographic is not in range, this marketing tactic might be more difficult for you to implement as it would be hard to encourage them to make good use of the codes.

If your target is in this age range, look into the ideal public places and the right media to post and distribute your QR codes. Majority of people in this age group are readers of newspapers and members of famous social networking sites like Facebook. So it’s suggested to put your QR codes in portable magazines, newspapers and websites (as side panel ads) for your audience to comfortably scan the codes right in their homes, offices, etc.

2. Post on the right spots.

Aside from newspapers, magazines and social media for targeted customers, you may also post your QR codes in other places for potential others. However, you have to make sure that they are the right spots. Good examples are on business cards, giveaway coupons, storefront displays, restaurant menu, product label, e-mails, newsletters where the codes can be scanned conveniently.

Bad examples, in contrast, are in moving vehicles like trucks and public billboards because getting the image from there is not that easy. When you’re moving, you most probably won’t take close attention to anything than the road itself. Another bad suggestion is in airplane magazines and in risky zones because passengers are not allowed to turn on or connect to the Internet for safety. These are places where people will just ignore the codes, no matter how striking they are.

business

3. Give useful campaign information that will enrich their lives.

In using the QR codes, you have the liberty to post it just about anywhere as effective without changing the code every time you have an updated content. The good thing about the QR code is that it serves as a bookmark icon or shortcut image that links your website and content to your customers instantly. So you can just alter the content behind it for them to get a different experience and depth of knowledge every time they scan the code. This form of advertising is a living and evolving one. Hence you should take good advantage of it by providing rich information that will make them come back next time.

4. Link the QR code to a specific and exciting message.

A common flaw is to just link this two-dimensional tag to a generic company website or home page. You have to remember that these are mobile people that are scanning the codes. So instead of a lengthy text, you must incorporate a creative short video or direct them to the page relevant to their interest (e.g. freebies, contests, discounts, etc.) to keep them around.

For example, if they are scanning the code from the back of a multivitamin bottle, the recommended linked items would be the nutrition contents about the multivitamin, the benefits it brings and instruction to post their own testimonies of the product online to win prizes.

In most cases, when both the product and company are still not known, customers would want to see info on the product, its uses and promotions rather than take an overview of the profile of the company, manufacturer or distributor. If you’re linking to a specific article in your web page, make sure that you have optimized pages for mobile devices.

5. Use them to get more “likes” and “follows.”
Macys-QR

You can link the codes to land into your Facebook fan page or Twitter account for a quick hit on the Like and Follow buttons. Attach an on-going contest or promo with it so people can be more engaged and you can establish a long-term marketing strategy after using the QR code as “bait.”

6. Integrate the codes to extend your marketing ad.

A great example is that of the Victoria’s Secret poster for its “Sexier than Skin” campaign. Victoria Secret had clutched into ingenuity when it placed the QR code right on the revealing area of the nearly nude models in the picture, to make users want to know more about the “secret” in their line of lingerie. People will always want to be surprised so position the code well in your print, instead of placing it in the most bottom part or the side lines.

Using QR codes is now a growing fad that will stay for years to come. It is an easy way to get customer information and track their interests by the content they access. If you use QR codes for marketing your offerings and brand, you are interacting with both potential and existing customers in real-time and entice them even more to interact with you. Posting QR codes is a fun way of advertising that is low-cost but effective when used properly.

Author’s Bio:
Celina Conner is a Yoga Instructor, an alumna of Marketing Management at Martin College Australia and a mother of a beautiful daughter, Krizia. She has a passion in cooking and formulating vegan recipes.Follow her adventures on her Twitter.

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Filed Under: Marketing /Sales / Social Media, Successful Blog, Tools Tagged With: bc, distribute QR codes, how to use QR codes, LinkedIn, QR codes in marketing, quicker response code, small business, target market

6 Big Reasons Logos Are Effective for Small Businesses

August 14, 2012 by Guest Author

by
Andrea Robinson

Logos are Equally Effective for Small Businesses vs. Corporations

Recently I read Effective Logo Design that Reaches Your Target Audience by Christopher Wallace. I was inspired to write a response to a specific comment made by a reader to his article using “4 Reasons Logos are Equally Effective for Small Businesses vs. Corporations.”

“I’m not so sure I understand the correlation between a nationally recognized (let alone global recognition as the 2 you mention) {Nike and IBM} Logo and the logo of my small business.”

6 Big Reasons Logos Are Effective for Small Businesses

In response to that comment, I offer these 6 reasons logos are Effective for Small Business.

  1. Logos are visual identifiers.
    Whether you are a solopreneur or an international business it is not possible for you to be in front of potential customers and current clients 24/7. A logo builds trust as a recognizable combination of symbols and fonts that harmoniously work together to bring an identifying mark to people. Nike did not start out large with millions of stores and customers or large brand recognition. They too had to start somewhere and build their customers over time.
  2. Logo importance applies to service providers and product creators equally.
    Since I am discussing why an effective logo design is equally important for small business owners and not just large branded corporations I will provide an example. Let’s say there are three lawn care service providers in your area. How do you tell the difference between each company when you see a team out working in your neighbor’s yard?

    You will look for visual clues or identifiers on their trucks, their uniforms or perhaps the signage they leave behind. What happens when that same company builds a website and a person who drives by the beautifully landscaped yard tries to do a Google search to find their company website? They will look for visual identifiers to help them ensure they find the same company online. While it may seem large brands benefit more by having a professional visual identity it is equally important for small businesses to have the same in place. I would argue it is even more important for small businesses to have a visual identity. A recognizable mark builds trust and helps identify you visually. This isn’t about how big your marketing budget is but it is about communicating with current and future customers.

  3. A logo should be unique and compelling, differentiating you from the crowd.
    Your goal should be to communicate and differentiate. The logo should be a strong visual representation focused on the customers you are attracting. It should also support your goals, ideas, values, style and mission. More importantly your customers have opinions and they are ultimately the ones who count. Make sure you research what they like or what resonates with them.
  4. A logo design should support what your customers want.
    Often small business owners are not clear about their “target” audience or the people they are trying to entice and engage with. A graphic design professional will be able to masterfully and gently guide you through the process. A designer with marketing skills will help you clarify who really is your audience. Together you will create a demographic profile of what traits your customers possess. This can take shape formally or informally. The creative process is valuable and why a logo typically costs more than $99. The fast-food type approach is not often a winning one because the process of understanding your business and goals takes time, often more time than you are willing to admit or recognize in the beginning.
  5. Have you ever heard the phrase perception is reality?
    A solid logo design communicates credibility and provides a foundation for you to become the trusted authority in whatever business you endeavor. If you think people don’t judge your graphics, your logo, your business card etc. then you are misled. People are constantly making subconscious and conscious judgments and decisions about your personal and professional credibility, trust, stability, etc. based on image alone. Everyone does this thus making it very important to set the tone and build credibility by putting thought into your logo image.
  6. Logos help build traction for small business.
    If you think logo design only matters for large corporations like Nike, IBM, Target, or Amazon you are wrong. Those businesses were not always “big” or “known.” But they did have the insight and understanding that they needed a clear logo mark that told a visual story to the public. It is easy for someone starting a business to lose heart and say to him or her that logos only matter to big brands but people easily forget that Nike started small.
    This is significant because when these companies started their founders knew it was important to be recognized by customers. Over time they built momentum and earning more customers greatly increasing the importance of having the identifying mark. Big businesses with big brands do spend large sums of money to protect the logo identity of their company because it took them a long time to earn the trust and the clients who love them.

Now you’ve got 6 reasons logos are effective for small business.
Has your small business got a logo that customers can recognize?

Author’s Bio:
Andrea Robinson is an illustrative graphic designer who believes success is largely defined and attained by following your vision, doing work you love and working with people you enjoy. Andrea is known for her superpower to move calmly through crisis while helping others. She loves brilliant design, artists, the feel of paint on her hands, sun on her face and squishy sand between her toes. You will find her writing for small business owners on her business blog AT Design & Illustration () or on twitter as @a_robinson

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Filed Under: Marketing /Sales / Social Media, Successful Blog Tagged With: bc, business logo, LinkedIn, logos for small business, small business, small business logos

How to Identify the Highest Potential Strategic Partners

August 14, 2012 by Liz

Strategic Partnership Series

The Story

cooltext443809602_strategy

I sat at the conference room table with two other people. I was the consultant. They were the President and Key Partner of the Investment Firm that Owned the Company. It started as a simple conversation.

We talked about the company’s situation — their revenues were declining by 10% a year. Their product mix wasn’t robust enough to support growth. Attempts at new product had been poorly conceived. Now they were sitting with one potentially successful product that, if left alone, would leave the business in a slow growth, high risk situation.

We talked about product life cycles in their industry. Successful products could expect to grow for 3-5 years. Then the natural decline — the downside of the bell curve — would follow and sales might continue out to year 10.

“What would be your product strategy?” the big boss asked me.
“I’d get on a plane. Go to the U.K. Buy quality product and adapt it to fit the U.S. market.”
“Why the U.K.?” was the next question.
“Because everyone has already been to Australia, and if you don’t get some product to market and earning as fast as you can, it won’t matter what strategy I conceive.”
“You’re going to London,” was the man’s answer.

By the end of the year, I not only went to the U.K., I was hired and I took my first of what became a yearly trip to build and nurture strategic partnerships around the world.

How to Identify the Highest Potential Strategic Partners

The idea of entering a strategic partnership is both intriguing and challenging. Strategic partnerships grow TWO businesses at a faster rate. The ability to share ideas, piggyback resources, decrease costs, and shorten timelines by distributing, versioning, and repackaging can bring a huge increase in ROI even to the smallest business.

But partnerships are tricky to begin with. Choosing the right partner is critical to success. Use these questions to identify the highest potential strategic partners for your business.

  • Who has product we can version for our customers? Would they consider making two versions as they build their next product? Potential strategic partners have to make product appropriate for our market that we might want to distribute. Define that as something for customers who are like ours, only slightly different.

    If we make packaging for boutiques, we might explore companies who makes packaging for department stores, grocery stores, computer stores, jewelry stores, restaurants — the list is huge. We’d be looking for what we might distribute to our boutiques. Those tiny “to go” boxes used by Chinese restaurants might make interesting packaging for boutique candy stores. Would they be willing to print an exclusive series of those boxes in fashion colors, we could sell them to our clients at exclusive prices?

  • Who shares our standards and values? Naturally a partnership needs to agree on what is quality workmanship, what is good service, and how to respond when problems arise. Shared values and standards are foundational to trust. Partners who share our values and standards see the quality in our work, understand our pricing, and trust our choices and decisions.
  • Who is good at what we’re not and needs what we’re good at? Can they extend our brand or strengthen our marketing? Can we shore up their product offers and idea development? A great partner doesn’t look like us. They look like what we’re not.
  • Who has a similar process for approving ideas? My experience over time has taught me to be wary of potential partners with numerous approval stages. A business with the more approval stages will control final decisions. The approval process will break down ideas and steal time.
  • Who sees the value of the partnership immediately? High potential partnerships are agreements between businesses each contributing value to the other business. If a potential partner needs to be converted to the idea, that equality of agreement is missing. It’s wise if we don’t work at making it work. Converts rarely stay converted. We’re likely to end up in something that looks more like a client/vendor relationship.

Great strategic partnerships demonstrate the idea that leaders look to build things that they can’t build alone. We share easier, faster, more meaningful way to reach customers that are just outside our “sweet spot.” We can offer product ideas that we could pursue without partner help.

Have you given strategic partnerships enough thought?

Be irresistible.
–ME “Liz” Strauss

Watch for more on negotiating strategic partnerships.
Buy the Insider’s Guide to Online Conversation.

Filed Under: Marketing /Sales / Social Media, Strategy/Analysis, Successful Blog Tagged With: bc, how to negotiate, LinkedIn, negotiating, negotiations, small business, starting up a supply network, what is negotiation

5 Ways to Build Connections that Make Loyal Customers

August 8, 2012 by Guest Author

by
Tara Hornor

Why Using the Golden Rule in Business Works

The golden rule in business is just like the age-old standard of care: treat customers how you want to be treated. It is important that, as a business owner, you always think of your customers and what they want, like, and simply prefer above everything else.

If customers are not interested in what you have to offer and do not feel a personal connection, they will likely not return again. You can send them an email newsletter or direct mail postcards each week, but if they do not feel your “love” for them, you can still lose them as a customer. It is always easier to maintain previous customer relationships rather than gain new ones. Instead of putting yourself through this headache of losing and replacing customers, you have to constantly make connections with your current customers, especially if you want an easy road to success.

5 Ways to Build Connections that Make Loyal Customers

Whether you operate your small business from a local store or your business is operated entirely online, it is not so difficult to build connections that make loyal customers as long as you follow a few simple steps, which include

  1. Ask questions
  2. Talk about what they are interested in
  3. Listen to what customers have to say
  4. Have patience
  5. Use social media

1.) Ask Questions

Ask your customers questions — about their interests, what they like to do, and what they prefer when buying certain products or using certain services. It helps match the customer to the products that cater to their specific wants and needs. Use surveys, follow-up phone calls, or direct emails to ask them how you can improve.

2.) Talk about Them

People want to hear about themselves. You can do this throughout your marketing content. Talk about their problems that you can solve. Highlight recent positive customer experiences. Fill your pages with solutions to their problems – don’t just talk about yourself.

3.) Listen Carefully

Make sure you provide plenty of options for your customers to get in touch, in case problems occur. And just as important, when problems arise make sure you follow up and listen carefully to what happened. Acknowledge customers’ concerns and act aggressively to resolve any outstanding issues. Use a direct email address, Twitter and other social media profiles, and phone to give customers easy access to you.

4.) Be Patient

Patience is important. Avoid confrontation, even if something negative is said. Stuff happens and a patient, caring tone with a customer is critical to long-term relationship building. No matter how exasperated you are or they get, stay calm and work to resolve issues. You may turn a customer who called with an intent of burning bridges into a powerful advocate for your business simply by patiently working through issues.

5.) Use Social Media for Feedback to Build a Connection

Social media is an excellent tool for gaining feedback from your customers, which is especially ideal if you are running an online business. Through social networking sites, you can stay in touch with your customers and communicate with them on a regular basis. Your goal is to make them feel appreciated, as if they are family, so be sure to respond to the comments they leave on your profile.

How you follow the Golden Rule in your business will determine how many loyal customers you acquire. Therefore, take the time necessary to treat customers well, to listen to their feedback and complaints, and to constantly improve your process of dealing with individual customers.

These are just a few ways that you can build connections that make loyal customers. Give these five a try. They will work for you whether you operate your small business from a local store or if your business is operated entirely online.

What else do you suggest to build customer connections that last?

Author’s Bio:
Tara Hornor writes about marketing, advertising, branding, web and graphic design, and desktop publishing for PrintPlace.com a company that offers online printing for print marketing media. Find her on Twitter as @TaraHornor .

 

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Filed Under: Community, Marketing /Sales / Social Media, Successful Blog Tagged With: bc, build connections, Golden Rule for Business, LinkedIn, loyal customers, small business

How to Create a Digital Marketing Strategy

August 7, 2012 by Guest Author

by
Colin MacDougal

cooltext443809602_strategy

Creating a buzz on this ultra crowded web of people, information, and brands is a challenging task. Only by forming a smart strategy and then executing it do marketers succeed.

Know Your Customers

The very first step that marketers have to focus on is consumer research before they can board the brand wagon. It is mandatory that sufficient research be conducted before even the tiniest effort of brand promotion because according to Sun Tzu, ‘Tactics without strategy is the noise before defeat.’ And strategies can be developed only by someone informed. Demographic and psychographic details are used to develop a customer profile.

Create a Brand

Using information from the customer analysis, focus on the creation of the three following things:

  • Brand Essence – What is the one clear, crisp idea that the brand is about? The people behind Coke have worked to promote is as a brand that represents happiness, Lux is all about star appeal, while BIC characterizes disposability. Remember, a brand’s essence is the one thing about it that can never be change.
  • Brand Values – What values that surround the brand? In addition to being a symbol of happiness, Coke also symbolizes celebration, sharing, love, friendship, familial values, etc.
  • Brand Persona – If brand essence and brand values were personified, they would create brand persona.

Customer Internet Availability

Once the branding cycle is complete, probe into the web browsing behavior of the target market. The timing, the frequency, the websites/social media they use most to interact with others, the things they like to share, the things they enjoy but do not choose to share with others, the average amount of time spent on one sitting at a social networking site, etc.

Keep an Eye on the Competition

Along with details of web browsing behavior of the target market, knowledge about what the competition is doing on the Internet is also crucial. Find out what the industry’s leaders are doing and which and how new entrants in the market have been able to attract significant audiences at different social networking sites and other online mediums.

Select Mediums

Keep in mind the selection of online media the target market uses and the different platforms used by the competition. There are two main strategies that marketers can go for – offensive or defensive. Campaigns with larger resources can afford to adopt an offensive strategy and establish their presence on online platforms that are already dominated by competitors. On the other hand, marketers may also adopt a defensive strategy by attacking the competition where it is not looking. In other words, it can establish its presence on mediums that the target market frequently uses but which haven’t been used by competitors yet.

Some of the most frequently used mediums and tactics for online marketing campaigns include application development, meta engines, online stores, PR engines, blogs, feed services such as RSS, search engine marketing, search engine optimization, social media and affiliate marketing.

Analyze Results

Having conducted the research, created a strategy, and then applied it, the last yet perhaps the most important step of the entire process is to analyze the results. Thanks to tools such as Google Analytics, the results of an online marketing campaign can be determined. The findings can be used to improve future efforts to promote a brand online.

Author’s Bio:
Colin MacDougal works with www.HostPapa.com company serving over 100,000 customers around the world. Since launching in 2006, HostPapa has offered reliable, budget-friendly, easy-to-use web solutions for small to medium-sized businesses. You can find HostPapa at http://www.facebook.com/hostpapa

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Filed Under: Marketing /Sales / Social Media, Successful Blog Tagged With: analyze results, bc, brand essence, brand persona, brand values, digital marketing strategy, LinkedIn, small business, social-media

7 Keys to Loyal, Lasting Customer Relationships

August 7, 2012 by Liz

Every Business Is Relationships

cooltext443809602_strategy

It doesn’t matter what your role is in business.
You won’t get very far without the help of other people.

It doesn’t matter whether your work is solo or as one of thousands in a big corporation.
Your work will require you to interact with people.

To build a product, offer a service, tell people about that product or service, make a sale, solve a problem, or gather feedback. It’s hard to imagine a business situation where people aren’t involved. To be successful, some social skills are an imperative. To build a team or grow a business, we need to get other people engaged and involved.

Business is relationships and relationships are everyone’s business.

Transaction is not Connection

In some ways, every person we interact with — employees, bosses, vendors, partners, shareholders, family, friends — is a customer. Those interactions can be transactional. You do this and I’ll do that. Relationship over until the next offer.
We do the this so that we get that prize.

We see this and do this online and off.

  • “Like” our Facebook page, and get a coupon for a free taco.
  • Follow us on Twitter and we’ll retweet you 5 times.
  • Enter our contest and you could win!
  • Buy our product and get 10% more.
  • Buy from us and get a free hat!

The problem with that transaction — the quid pro quo agreement doesn’t develop a relationship.

Our attention is on the prize not the person or even the business who offered it. We earned the prize.
Unless they offer another prize, we don’t really have a reason to interact with that business or person again. If someone offers a better prize for less work or investment, they’ll get our time.

Transactions are not connections. It takes a connection to have reason for returning.

7 Keys to Loyal, Lasting Customer Relationships

Transactional business is tough. And it’s risky. It’s tiring and costly to keep reminding customers to come back and buy again. Another vendor can offer a better, or even the same, transaction and if the timing, placement, or prize is attractive when customers have a need to buy again they’re gone. How far will you walk to get a lower ATM fee?

But, build a relationship and the game changes. You’ve suddenly established context. Context shows people how you fit into their lives. Now that other vendor can’t replicate or replace what you’ve built. It takes a little more time and maybe some thinking, but the investment is worth it. Invest in people and they’re more likely to invest back.

If you want customers to form a relationship a fiercely loyal customer, stick by these 7 keys to a loyal, lasting customer relationship.

  1. Show up whole and human. Listen when people talk. We respond to generosity and compassion.
  2. Talk in your authentic voice. Let your values speak for you. You’ll attract people who share them.
  3. Tell your own truth. Tell the best true story about you — the one that gets customers to see that you’re like them.
  4. Have room for customers to tell their best story too. When they do, find a way to applaud.
  5. Don’t try to tie ideas up in a bow. Leave room for contributions, conversation, and growth through collaboration.
  6. Invite the best people to contribute. Let customers into your business to do things unrelated to buying, like swapping success stories, sharing their wisdom, and helping other customers have a better experience.
  7. Be helpful, not hypeful. . . . Make everything about them not you.

People make relationships with people, not with businesses. Investing authentic attention in customers, taking time to see, hear, and understand their needs, wishes, and wants, builds trust. Trust makes things faster and easier. We buy more and bigger things from people we trust.

Got advise on how to win your loyalty as a customer?

Be irresistible.
–ME “Liz” Strauss

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Filed Under: Customer Think, Marketing /Sales / Social Media, Successful Blog Tagged With: bc, customer connections, customer loyalty, LinkedIn, loyal customer relationships, small business

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