Successful Blog

How to Build Something You Can’t Build Alone

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The Power of Community Focused in the Same Direction

Whether you count yourself in huge corporation, a small team, or feel you’re the only member of an entirely unique group. If we hope to move forward, we all could use a more strategic view. We can chase our dreams. We can hire an evangelist. We can put our noses to the grindstone. Still the truth of the matter is we’re social beings and we build better things together than we’ll ever build alone.

The best dreams are built with insight from a variety of viewpoints. The best ideas and innovations are fleshed out with minds and voices that approach a problem from differing points of view. The best communities come together around participation and personal investment. And we’ve all seen the power of a community focused in the same direction.

Leaders want to build something we can’t build alone.

How to Build Something You Can’t Build Alone

When we think of social business, the tools may have changed, but the people haven’t. We’d still like our lives to be easier, simpler, and more meaningful than just getting up each day to go to work. Invitations attract us. Aspirations move us forward. Focus brings us to a clear path. Relationships well-chosen lighten our load. Quality raises our investment. True collaboration brings out our better selves.

Great leaders who build great things understand that human nature and engage it to fuel their goals. If you want to be that kind of leader — one who attracts, inspires, guides, focuses, connects, and unites — here’s how to build something you can’t build alone.

  1. Be a Magnet, not a Missionary. Quit converting and start attracting. Understand and respect our different, yet symbiotic purposes. The community needs the goods, services, and economic contributions of growing businesses. Growing business need the support and patronage of loyal communities.
  2. Have and Share a Vision. To make a thriving business, start with a long-term loyal, internal community of employees. They will build and protect a healthy innovative culture, promote the values of the business, stay with the company, develop expertise with coworkers, and live to serve customers.In any community, it’s not the how or what of work that builds connection and loyalty. It’s vision and mission. The underlying vision that unites us toward building something that we can’t build alone. A community needs leadership to set and invest that vision and so that they can feel smart, safe, and powerful in investing too.
  3. Know How to Choose the Easiest, Fastest, Most Meaningful Next Move Strategy is a realistic plan to advance a position over time by leveraging your unique opportunity. Recognizing opportunity and getting where you want to go is impossible if you don’t know where you are now. Position is informational — It’s part part property and packaging, part size, scope, and systems. Position is relational — it’s part values and relationships, part mission, vision, and perception. The most advantageous next positions look only slightly different than the place we already are. Deeply study your position and you understand the true value proposition of your brand.
  4. Lead with Relationships Choose the people around you — employees, vendors, partners, customers — wisely with deliberation and intention. They are the people who will build your business with you. Likewise, choose your sponsors and the businesses you support with equal thought to how they build your community and your life.
  5. Even Cheap Is Expensive When the Model Is Doesn’t Work Start a new business and you’ll soon see, that numbers reflect history. Without history, questions are what we use to generate the numbers we use. Numbers are important and useful, but they are as deep as the questions we ask. When we aggregate the numbers into a graphic they become shallow and flat. What I just saw will forgotten in an hour. What I just bought won’t win you my next dollar. Haven’t we figured out yet that impressions, circulation, and hits in general are short-terms goals and NEVER have been attributable?
  6. Understand the Power of Collaboration If communities and corporations, align our goals and head in the same direction the results could be amazing. But first we each have to know where we’re going and negotiate from the SAME SIDE of the table, recognizing that we’re stronger together.

Leaders make work and life easier, simpler, and more meaningful. Sometimes we do that simply by letting folks see what they see, know what they know, and do what they do … because other people see, know, and do valuable things that we can’t see, know, or do.

Leaders who need no one, lead no one. Don’t hire a staff, engage people who contribute. Don’t build a coliseum, raise a barn.
It’s irresistibly attractive to build something you can’t build alone.

How will you be a leader this week?

Be a leader.
Be irresistible.
–ME “Liz” Strauss
Work with Liz on your business!!

The Difference Between Wrong and Different

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Learning, Innovation, Collaboration

They Weren’t Wrong

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When I first became an editorial manager, it took me a while to realize that if I asked 25 people to revise a paragraph I would get back 25 versions, each version uniquely worded by the unique editor who did the work. I even did a test.

Not one of the edited paragraphs were exactly as I would’ve done it.

They weren’t wrong. They were different.

Difference Between Wrong and Different

Ask 4 people how to make a peanut butter and jelly sandwich and you might be surprised to find that three of them make a pbj quite differently from the way you do. It’s true. People have at least four ways to make something as simple as that.

Even more interesting is that most people have never considered another way to do it.
And when you suggest a different way, you might hear, “That’s just wrong!”
But every way works. Every way brings about a positive outcome — something great to eat.

For the record, I like my peanut butter and jelly sandwiches grilled.

Rules of how we learned tend to tell us that another way — an other way — is wrong.

Check the etymology, wrong comes from words that mean …
“not right, bad, immoral, unjust”
“crooked, twisted, ”
“that which is improper or unjust.”

The sandwich making method that’s not mine results in the desired outcome without being bad, immoral, unjust. It’s not really crooked or twisted in the true sense of the words. So, other methods aren’t really wrong — they are just different from how I do it.

What about the Rules?

I suppose you could argue that a sandwich “rules” dictate bread and filling.
I have trouble with dictates and the dictators who dictate them.
It’s easy to close our minds and our thinking by sticking too tightly to traditional rules.

Every creative person, every jazz musician understands the value of tradition, but also understands when to stretch to innovate or invent something new.

Then would an ice-cream sandwich — cookies with ice-cream between — be wrong?

I don’t mind if you say it is.
But I won’t agree with that premise.
To me, it’s just different.

Wrong needs more than different to be wrong.
Different isn’t wrong.
It’s just not the same.

Learning, Innovation, Collaboration Thrive on Different

In fact, different is where learning, innovation and collaboration begin. Learning, innovation, and collaboration, thrive on different. They wither when held to the binary judgment of right or wrong. When we begin to see different as neither good or bad, we can get to seeing new ideas, trying new ways of doing what we’ve always done, finding new ways that old things fit together to make new things.

What makes us valuable is our differences — the different ways we think and do things. Celebrate, welcome, and explore the differences we bring to the table. Bring your differences gently and with respect, but please bring your differences. We need them.

Different can be irresistible in the way it pushes us to rethink, rebuild, and grow.
Without different, an ice cream sandwich would never have happened.

We’re all the same in the fact that we’re all different. Don’t hide your difference. Different is not the same as wrong. Different is a value of it’s own. Find the thoughts behind different and get the learning, innovation, and collaboration going. Make a sandwich in a new way.

What’s the most innovative sandwich you’ve ever made?

Be different. Be irresistible.
–ME “Liz” Strauss

What Makes an Irresistible Business?

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Do You Make Sure the Customers Who Want to Love You Can?

Irresistible is what attracts new customers and brings them back again and again. When you’re irresistible, you become unique. The competition becomes irrelevant, because they aren’t you. Irresistible combines solid business with great relationships to

  • Remove what customers don’t want.
  • Enhance what customers love.
  • Add something unexpected they would die for.
  • and offering options that fit easily into customers’ lives.

Making sure customers who want to love you CAN is the best way to grow a business.

What Makes an Irresistible Business?

Irresistible Business is the game changing strategy that defines great business growth in the context of a marketplace that is now customer controlled and both online and off. It reaches inside the business to check the models for irresistibility with questions such as these:

  • On Execution: Does your model / process match your business, your partners, your vendors, and your internal customers? Does it work for them and for you?
  • On Engagement: Does your model match your market? Does every interaction make customers’ lives easier, faster, and more meaningful? Does what you do fit easily into their lives?
  • On Extraordinary Value: Do you add a unique value proposition that only you can deliver. How can you make your business model itself a barrier to entry?

The statistics prove that customer investment and word of mouth marketing are most effective business development initiatives any company can have to build a brand, to build sales, to build lasting value.

In this new customer-driven, attention economy, every business – corporate to company of one – needs a serious focused strategy designed to raise them to class of their own. Huge investments in low ROI advertising and clever SEO won’t work if the company can’t be found above the noise or can’t adequately engage customers in an irresistible relationship. The game of business has become one of building lasting communities of fiercely loyal fans.

It’s no longer if you build it, they will come, now it’s if you let them help you build it, they will bring their friends. What company wouldn’t want a community of fiercely loyal fans?

How are you making your business irresistible to the people who want to love you?

Be irresistible.
–ME “Liz” Strauss

Be Irresistible: Grow with the Community Who Loves to Tell Your Best Story

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10-Point Plan in Action: The Off-site meeting

Money Can’t Buy Love

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At a recent corporate team-building meeting, I experienced a speaker’s dream of a setup. The company VP who spoke before me discussed a tactic used by the competition — how they secretly pay people to talk about them from speaker platforms and in the press.

That simple shocking story made my opening statement easy. I repeated the competition’s tactic, then I quoted Paul McCartney …

I don’t care too much for money. Money can’t buy me love.

The company in the room already had a core community of enthusiasts who are fiercely loyal fans.

We talked about how love beats money and these six steps that will get people who love you together into a community and talking about you:

  1. Build your network before you need it.
  2. Share that story about you that connects people.
  3. Let them tell it the way they want to. Leave lots of room for positive mutation. People feel ownership when they contribute.
  4. Make it easy, fun, and meaningful to share the message with friends.
  5. Make it so that folks feel proud, important, part of something they do together.
  6. Reward and celebrate your heroes who share what you do.

I used this presentation to organize my thoughts around those ideas.

We discussed how great marketing and growing businesses are a balance of

  • leadership and loyalty — leaders learn from our heroes, align our goals with our advocates, and attract loyal fans with by valuing them.
  • customer and company — great businesses value both customers and company. They know that without the company customers won’t be served and without customers the company can’t survive.

Today, I’m talking to another already irresistible organization about the same six steps and the underlying values inside their value proposition.

Great businesses are about one community — employees, vendors, partners, clients, customers — looking in the same direction, working together to build something no one person can build alone. Communities like that grow companies that serve customers who love them. Those customers bring their trust and their energy and are quick to share your best stories with their friends.

That’s how we get to be the first trusted source — a stand alone value that can’t be copied or replaced.

This week I met with the corporation that held the off-site. We began planning the strategy for making it even easier, faster, and more meaningful — irresistible — for the existing community to meet online, offline and even at the company. We’ll be showing them how they can share ideas, swap strategies, and invite their best friends to join them. We’ll be extending an unending invitation to become a bigger part of the living story of how a company and it’s customers grow together and thrive.

What’s your best story — the one that customers are already telling about you?
How easy are making for your heroes to meet each other and pass it on?

–ME “Liz” Strauss
Work with Liz on your business!!

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