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How To Prep Your Customer For A Killer Video Testimonial

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Sean Rosensteel

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Video marketing has become an extremely popular approach for generating interest in services or products offered online. With so many affordable tools in the marketplace, videos can be easily produced and distributed online for less than what other mediums (like TV) would cost.

Consequently, utilizing the ever-so-popular video testimonial has become a common approach to connecting with prospective customers. And the proliferation of video cameras installed on most computers manufactured within the last few years has made it easy for people to record their own videos. Businesses are starting to leverage this recent technology trend to gather raw video submissions from customers – without the enormous costs of doing an on-site or commercial production.

But preparing your customers to record a proper video is critical for gathering useful video clips that can be displayed as effective testimonials on your website, blog, etc. Here are some tips to ensure you get the most out of your customers when they hit that record button.

Don’t be afraid to give them some direction

A good testimonial doesn’t have to rely on fancy scripts to get the point across. But it can be to your company’s benefit to provide customers with some direction.

  • Consider giving them talking points, however broad they may be;
  • Encourage them to focus on their overall customer satisfaction, the ease of working with your business, or whatever other angle you want your testimonial video to take;
  • Encourage them to talk about any unique experiences or stories that reflect well on your company;
  • Don’t be afraid to ask them to talk about certain aspects of their experience that other customers aren’t likely to share.

Explain the real value of their testimonial

You’re probably seeking testimonials for one reason: they’re valuable to your business and can lead to more sales. Don’t sidestep this goal – let your customers know up-front how integral their relationship is to your business, and explain that their testimonial can be a big boost to your business’s future.

You don’t have to encourage them to exaggerate or lie for your benefit, but by understanding the value they have within your company, they will feel empowered to help – particularly if they are satisfied.

Strike while the iron is still hot

Timing is everything. The best time to approach your customers about recording a video testimonial is while they’re enjoying the benefits provided by your product or service.

If they’re actively enjoying your product or using your service, you have a better chance of getting them to agree to record a quick video than you will if you wait until their customer experience is weeks or months old.

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Author’s Bio:Sean Rosensteel is the Head of Business Development at Bravo Video, a web-based platform that enables businesses to easily capture video from customers, users and fans – right over the web.

Thank you, Sean, for adding to the conversation! Killer testimonials do so much.

–ME “Liz” Strauss
Work with Liz on your business!!

Getting Organized Without Wasting Your Time

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Ann Smarty

Binders in a row
click photo for source

A System to Save Time

When you run a blog, there are some things you can’t help but spend a ton of time and energy on. Coming up with new posts, fiddling with the template, talking to readers, publishing videos of funny cats you found on YouTube and just had to share…these are the important elements in the life of the average blogger.

Certainly, the last thing you want to waste time on is organization. Yet every time most of us set out to organize things, we tend to spend all day on the process. Getting sorted turns out to be more of a hassle and hour eater than remaining in a frazzles state of chaos!

This is one of the biggest traps that bloggers tend to fall into. What you need a system in place for organizing things in a timely matter. Here are some tips to help you do just that.

  1. Create a List – When you have a list to follow, you will be less tempted to veer off into unnecessary or unimportant areas in the name of organization. This will keep you from wasting time you don’t have where it isn’t needed. Try to keep your list of goals sorted from most to least important, and never move from one item to the next until you have completed that goal.
  2. Set A Timer – Calculate how much time you can dedicated to fulfilling that list, and stick to that time. If there is too much to do, break it up over the course of several days or even weeks, and follow by that schedule. You don’t have to get everything done at once, after all.
  3. Don’t Allow Distractions – I am a huge procrastinator. I can’t help it, as I tend to have the attention span of a fruit fly. Sometimes I start doing something else without even realizing I have taken my eyes off my work. A simple way to avoid this while organizing is by using a program like LeechBlock or StayFocused. This will keep you from surfing the web and getting distracted while you work.
  4. Have Background Noise – This might sound a little silly, but I have always found it much easier to remain focused if I have the right kind of background music playing while I do my task. Whether it is better for most to have something classical in the background for its gentle tones and lack of lyrics, anything that motivates you and lets you think can work. Try a playlist site, like 8Tracks or Last.fm.


  5. Keep Things Organized – The easiest way to keep from wasting time on organization is by keeping things organized. Spending a few minutes here and there making sure everything is as it should be has the same effect as spending fifteen minutes cleaning an area a day. It keeps it from getting overwhelming.

Three Tools For Organization


  • Evernote – Keep track of clippings from anywhere on the web, and view it in your browser, on your desktop or on your phone. Easy to use, and it can save small bits of text, pictures, links or full pages.
  • HootSuite – Monitor all of your social media accounts, stats and followers in one place. This is a social media dashboard that can save a lot of time and effort.
  • Pocket – Originally called Read It Later, this is a plugin that works by saving pages you wanted to read for when you aren’t busy. You can access it through your browser, on your phone or any media device connected to the web.

You don’t have to spend a whole lot of time organizing your blog. It just takes a bit of planning and thought, and you will be done quicker than you thought possible.

Author’s Bio: Ann Smarty is a blogger and guest blogger with 6 years experience. She is a control freak and she loves when she is busy, so her hands are always full. One of her largest projects is My Blog Guest, the free community of guest authors and blog owners who preach the “high-quality” approach to guest blogging. Follow Ann on Twitter at @seosmarty and Google Plus


Thank you, Ann, for this Monday motivation!

–ME “Liz” Strauss
Work with Liz on your business!!

Top Five Industries to Start a New Business

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Where Do You Start?

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Starting a new business is a big decision, which has to be taken with much thought and diligence. No two years are the same and with changing trends one has to be vigilant enough to tap the right business opportunities at the right time.

The year 2012 is the year of the retail business, personal care, hospitality and education. While these are not the out-of-box industries that seem to be providing good potential for growth, but it is the way one propels their business using the right techniques catering to the modern times. Success lies, not in what you sell, but how you sell it. Here is a brief overview of the top five industries to start a new business:

Health and wellness: a healthy lifestyle is something which every one aspires for. The health and wellness industry covers a large domain including healthy eating, fitness centres, fitness consultancy, personal grooming, care of the elderly and to an extent hospitality. Consumers are growing aware of what they are eating, the sources of their food, keeping fit by visiting gyms and fitness centres, consulting with yoga gurus and experts and even opting for stress management activities. All these areas of health and wellness offer opportunities to start a new business.

You could start a franchisee that offers healthy snacks or open up a fitness centre or a gym. If you are good at providing consultation, you can go for a health and fitness centre with expert consultants offering tips on healthy and nutritious eating. The corporate sector too is urging its employees to be more fit, healthy and stress-free, which means that you can introduce wellness plans for the corporate sector.

The beauty industry: trends are indicative of the fact that the beauty industry is a growing sector and so it has made the list of the top five industries to start a new business. As per the surveys conducted worldwide, it has been seen that consumers have more disposable income, allowing them to spend more on personal grooming and healthcare. For this reason, there has been a surge in beauty salons, spas and centres for beauty treatments. Barber schools and cosmetology are the growing sectors in this industry with more and more people becoming interested in looking and feeling good.

Clothing industry: clothes have always been a favourite with women. However, with the new trends pouring in, it is seen that even men are getting more particular about the way they dress up. For this reason, the clothing industry along with the clothing accessory industry is a very good area to tap into when looking to start a new business.

Education: with increasing globalisation and the need for highly trained and skilled professionals all over the world, education has come to the forefront as one of the top industries to start a new business. Whether it is a business school, language school, a trade school or an educational consultancy, you are sure to receive a very good response.

Food industry: with recession almost gone now, people have higher levels of disposable income. This means the capacity to spend on healthy and organic foods and snacks has increased. Taking up franchisees of a frozen yogurt, healthy snacks, organic foods can be a way to start a small business.

So, if you are interested in starting up a new business, one of the safest bets would be in one of these mentioned industries. However, these are only 5 of the many industries out there. So, if these don’t take your fancy, there is a plethora of other industries to choose from.

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Author’s Bio:
Working as business & finance analyst in Brisbane, Jim is very much interested in management consulting for finance projects. He writes about new challenges coming up in next year’s in the industry. You can find more information at bsbdc.com or follow Jim on Twitter at @JamesForrest8

Thank you, Jim!

–ME “Liz” Strauss
Work with Liz on your business!!

Why Stuck?

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Todays guest post is from Kneale Mann.

Kneale Mann is a writer, a coach and a strategist. With 26 years experience, he consultants on communications, marketing and social media strategy in the private, hi-tech and public sectors. He is also an associate with CEPSM and a member of the TEDxOttawa organization team.

We All Have Choices

Recently, a friend sent me a copy of Rick Butts’ book “7 Choices”. In it, Rick talks about the time we work on us verses the time we work on what we do or getting customers or what we can offer. In the age of social networking, we can all create profiles and exchange ideas and share. But how much time do we spent on better understanding ourselves?

In 1943, Abraham Maslow outlined our need to belong in his paper Hierarchy of Needs. No matter your age or situation, you want your life to have purpose and passion. That is the core of why we may get stuck – we aren’t following either. We haven’t deciphered who we are and what drives our passion. All too often we seek external confirmation.

Internet Friends

If you are immersed in social media and haven’t taken a moment to think of all the wonderful people you would not have met otherwise you are missing the essential part of the process. In my case, I met Liz Strauss and Kathryn Jennex and over the course of two years we all got to know each other. A few tweets turned in to some emails and phone calls then in to actual work. I look forward to new projects with them in 2010. My friend Lisa Hickey calls it accelerated serendipity.

I was at an event last week and realized that the twenty or so people I was sitting with had all met online. We shared similar sensibilities, we found trust with each other and we want each other to be happy and do well.

So why do we get stuck? Is it because no one will help us realize our passion and purpose? Or is it that we haven’t discovered it inside us in order to tell people what we want?

Three years ago, a friend gave me a copy of The Secret and I have told this story numerous times but I watched the first half of the film with my closed mind and arms folded and the second half taking notes. But notes aren’t enough. We need action and focus. We are human. We get stuck. We fall into the same traps of listening to the opinions of naysayers. We fail to listen to that pang in deep in our gut.

I was speaking with a client the other day about Ellen DeGeneres. She endured three years of unanswered phone calls. No one wanted to hire her and she was running out of money. She was stuck. She then got the idea of doing her own talk show. The studios weren’t falling over themselves to help her realize her dream. But she made it happen and built it into one of the most popular shows on television. It took work and persistence. She did it because she found out who she was and got unstuck.

Why do you get stuck? Why are you not following your dreams and passions and purpose? Or maybe you are?

Does this mean we shouldn’t discover people we trust to help us navigate this journey? Ask the most successful people on the planet if they get stuck and you will get a resounding – YES! None of us is immune. But if someone asks you to help them get unstuck, forget their resume or the past and listen to what they need. If you do, magic will happen for both of you.

For Your Ears Only

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Why Blogging and Guitar Playing Spell Double Trouble
a Guest Post by Alex Beattie

There are many parallels with ‘blogging’ as a craft and ‘guitar playing’ as a craft.

Both the ‘blog’ and the ‘guitar’ are similar in many ways. However, it is important to point out that the ‘blog,’ in the sense of ‘advertisement’ posts or splogs are not the type of blogs I am referring to. The same holds true for the guitar. A guitar you got a for Christmas, and is still in the case is not the ‘guitar playing’ I am referring to – or if you simply happen to own a guitar.

For the Connection

I am pointing out that these 2 crafts (as I see them) are only comparable, inasmuch as the person (and I stress person) works, cultivates, nurtures, hones, errs, loves, promotes the blog and / or the guitar.

Take Seth Godin, for example. He has a blog and has written over 2500 posts (in a row!!!) and has a well-maintained, beautifully written, insightful, and quite an enjoyable blog – let’s not forget he also has an enormous readership.

Then take the band Widespread Panic. They have been playing music together and in front of audiences since 1986, and have amassed a cult-like, Grateful Dead-esque following. They have never, by choice, had a hit single or a number one hit – by choice. They even turned down a gig opening for the Rolling Stones because they (the band) felt that it wouldn’t be fair to their fans. Fans of Widespread Panic enjoy long jams and 3 hour shows.

One most first be drawn to the crafts for the right reasons – one of them is not money. In order to blog successfully (which could mean many different things), one must do it for the right reasons. (i.e. something to say, a cause, a message, a desire to connect to people and to connect people, or maybe just because one likes to write).

The first comparison I would allude to would be neither offer what the ‘knowledge workers’ understand to be a direct path to monetization.

For the Understanding, Appreciation, Motion

The second comparison I would draw is both require a tremendous amount of studying other blogger’s or guitarist’s works. This doesn’t mean plagiarism or blatantly ripping off licks and melodies, but it does require a deeper understanding of composition – whether it is in the form of melodies, notes and rhythms, or HTML code, paragraph structures and the assembling of jpegs, gifs, png files in a 3 column layout composite.

The third comparison would be that both have enormous rewards when another (especially people of the same ilk) appreciates the sound or the blog. If someone attending a show I played approached me after a show and I was playing for beer money and gas, that made it all worth it. All the years practicing was worth it at that moment.

The same holds true with a blog. Nobody read my first post, maybe nobody reads it still, but a few people have stumbled across something I posted and said, “Hey, that was great work, it really made my day.” Or, “That was insightful, Alex, thank you so much.”

The fourth is that they are both a manner of record. While not all passionate guitarists record or want to record, most do at some point. Both the blog and the guitar are public record which gives them some sense of levity or motion. Listen to The Beatles’ earliest stuff like A Hard Days Night and compare it to Tomorrow Never Knows. The Beatles evolved in real time and it was recorded. The same is true with a blog. It is constantly in motion. This is part of what makes them attractive to passionate people.

There are certainly more comparisons here, but at the risk being too creative, I will stop.

For Your Ears Only

A blog is only worth reading if you can tell that someone (the author or authors) really cares, or really wants to transfer an emotion through your viewport. Music and guitars are only worth hearing and listening to if when you hear it, something stirs about you and brings forth something you didn’t have access to until – Voilá ! – the end of Stevie Ray Vaughan‘s Life Without You comes and on you find yourself teeming with heartache, joy, and happiness which once was recorded by someone who felt the same thing, as if it were meant for your ears only.

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Alex Beattie writes about music and life at the Hound Dog Blog. His twitter name is @rubybluesox

Brilliant, Alex! Thank you!

–ME “Liz” Strauss
Work with Liz!!

7 Ways to Check … Is Blogging Your Dream?

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A Guest Post by Lisa Newton

For me, the answer to this question is a total, unabashed YES. I live, sleep, and breathe my blog, Travelin’ Local.

1-3 Do You Live, Sleep, Breathe Your Blog?

Live. I live in California, and became a resident two years ago; but I’ve fallen in love with it, the people, its beaches, the cities, the mountains—and so much, much more. However, being in California is only part of what I live for. I also live for my other passion which is photography. Many years ago, I played with a 35mm camera, but four kids, a family, and work interrupted my love of photography. A few months ago, thanks to a Christmas gift, my passion for photography was reactivated.

So what better way to express my two passions than creating my own blog where I am able to feature my deeply personal interpretation of my local neighborhoods, with photos, prose and stories, and research about “all things” California? Thus, Travelin’ Local was born.

Sleep. How does one sleep with their blog? Because I’m thinking about it as soon as I wake up, and right before I go to bed, and even (although it’s only happened twice), when I wake up in the middle of the night—burning with an idea, or thought, which I quickly wrote down on my notebook next to the nightstand, before going back to sleep.

Breathe. I breathe life into my blog, and it gives life back to me. Like yesterday. After working for 10 hours at my “day” job, I arriving home, glanced at the sky, and knew right there right then, that I had to go right back out. I happened to see the one of the most beautiful and stunning sunsets I’ve seen in many, many years. So grabbed my camera and started shooting photo after photo, before the sun quickly set—with one of the pictures featured here. Like a bricklayer who uses bricks to build a wall, I choose words as a wordsmith, instead, to construct a story about the sights and sounds of what I see and experience. And because blogging is an instantaneous and spontaneous endeavor, I immediately wrote this to share my story.

4 – 7 Is Blogging Passion, Connections, Dedication and Goals?

Passion. Don’t confuse passion with unrealistic dreams of grandeur. With our newly wired world, it’s easy to get caught up with things that aren’t realistic. On the other hand from the gems of ideas, do spring captains of finance, information technology, publishing, arts, science, and writing. I have a great family, wonderful friends, and feel good about where I’m at. But my love of blogging has taken me to the next level, just as blogging itself fuels my passion.

Meaningful Connections. Another very important reason my blog is important to me is that it affords me with the ability to meet interesting and inspiring people every day. Lance is a tremendous talent and great person who writes about life with uncanny depth and persuasion of conviction. And with her divine photography; Diane C. takes me right into her “home” with her photo blog of the intricacies and fascinating Arizona desert and habitats; and Henie creates art every day, sharing it with her readers. These are just three examples of the wonderful and talented people that I’ve made friends with at my Travelin’ Local community.

Dedication. Even before I started my blog, I spent quite a bit of time doing my homework by reading other blogs, blogs about blogging, joining communities, fastidiously responding to other’s comments, and enjoying countless hours looking at the huge amount of photography on the Internet. I learned about writing, reading, design, and life.

Setting Goals. I created Travelin’ Local because it’s my passion and inspiration. I did so with a very specific creative and publishing model in mind—I wanted to show and share with the world California; but from my own perspective. But along the way, I literally stumbled upon a “name your dream” contest for photographers and photojournalists, to name their dream job—so for me the decision to participate in it was instantaneous. My dream job is to keep doing what I was already doing—which was Travelin’ Local–but taking it to the next level with more and more content and photojournalistic stories. The chance to win $50,000 didn’t hurt my want for the assignment, either.

I looked at it, and of course — California Dreamin’ was my submission. I entered the contest, aware that I don’t yet know as many people online as I want to, but both in degree and kind requesting votes isn’t considered spam. (Yes, I do read Chris Brogan ……………………….:)

Is Blogging Your Dream? I’ve told you all a lot about myself, along with the where’s, why’s, and when’s of what drives me. So back to the original question posed in the title. My blog is my dream which I made a reality, because I live for it, and it in turn inspires me and others, which, in turn, inspires others and others, creating something that will hopefully be passed on to future generations. If you’re so inclined, please take a look at my contest entry, California Dreamin’. It only takes a few minutes to register. To be considered for the next stage of judging, California Dreamin’ needs to be in the top 20 of all entries. I’d love to get a little blogger help, and I know that Liz’s community would totally understand how to help my dream turn into a reality.

What about you? Do you dream your blog? Is your blog a dream? Do you Dream Big?

Lisa Newton writes content and talks about social media at Travelin’ Local . Her twitter name is @LisaNewton

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A Goal with Action Is a Wish!

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