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GAWKER Design: Curb Appeal as Customer-Centered Promotion

February 22, 2006 by Liz

The Qualities of Great Curb Appeal

Great design is branding that whispers. Like a house with fabulous curb appeal, a uniquely-inspired stained glass window, or the fine lines on a fabulous car, design is promotion that draws you nearer. It entices customers or readers to come closer–to see for themselves what’s being offered.

Don’t think for a minute that looks don’t count. First impressions tell customers that a business understands who their customers are and that the business knows what their customers are looking for. GAWKER understands curb appeal and uses it to deliver customers to their own front door.

Product is the what and the how. Product is the content and the quality that gets customers coming back. But whether it’s a blog, a bistro, or barometer, product is nothing if it never gets to a customer. If no one comes to read it, or dine there, or buy it. Then how can you say that the product is good?

That’s where design–curb appeal–comes in. Design is the why and the romance. Like quality product, good design starts with the customer. It tells the customer what this product is and who it’s for. Design done well makes the promise that the product keeps. It says, “Come here, and try this. You won’t be sorry.” If the product is quality, you’re not sorry. You’re delighted you tried it.

Gawker and the Curb Appeal Checklist

Gawker Front Page

GAWKER passes a Curb Appeal checklist with flying colors.

  • The name of the product, GAWKER, is big, bold, and colorful. GAWKER speaks to the audience that the product is made for. Cover all but that word–GAWKER–and you still know this blog is not meant for your grandmother’s golf team or your little brother’s playschool. GAWKER looks and sounds slightly irreverent and obviously self-content.
  • All things on the page speak to 21-34 year old, mid-high to high income professionals. GAWKER shows their achieving, metro-readers an environment they’re comfortable with, one that says, “you belong here with us. We speak the same language. We do the same things.”
  • Even the ads make readers feel cool. As the New Yorker pointed out, you won’t see pharmacutical ads in GAWKER, because all GAWKER readers are “young and beautiful.” At least, that’s how they want to see themselves.
  • In other words, you can tell by looking, that GAWKER has one BIG IDEA–CELEBRITIES ONLY–Content and Customers. You’ll read about them and feel like one too. No confusion here. Customers know right away whether this is their gig or not. GAWKER doesn’t waste your time if you don’t want what GAWKWER”s got.

In terms of the curb appeal the closer a reader gets, the better GAWKER looks. GAWKER has mastered brand-niche marketing.

Promise and Product Perfectly Wed

As a reader, I find exactly what I expected–the jazzy, snarky, celebrity gossip that makes me feel like a slightly smarter, sharper celebrity than the folks being talked about. GAWKER passes the test because everything they do says they know who their customers are. That knowledge shows in every detail of their product. The promise and product are perfectly wed.

The key to GAWKER-level design is knowing your customers so well that your customers can see themselves in every detail of what you do. Top-notch design and product-driven packaging require complete attention and constant awareness of customervalues and customer needs.

When was the last time you checked in with your customers about the curb appeal of your blog or business? Are you sure your product and promise are perfectly wed?

–ME “Liz” Strauss

Related articles:
Blog Promotion: Checking Out Curb Appeal
Five Design Basics to Never Forget
Blog Design Checklist
Great Photo Resources to Support Readers

Filed Under: Audience, Checklists, Design, Marketing /Sales / Social Media, Successful Blog Tagged With: bc, curb_appeal, customers, Gawker, Gawker_strengths, niche_marketing, personal-branding, promotion, quality

Business, Blogs, and Niche-Brand Marketing

February 21, 2006 by Liz

Just the Facts

These are the facts.

  • The blogosphere is doubling in size every 5 and a half months.
  • On average, a new weblog is created every second of every day.
  • Municipal Wi-Fi Networks are becoming a reality. Anaheim, CA; Arlington, VA; Brookline, MA; Chicago, IL; Denver, CO;, Miami, FL; Minneapolis, MN; Grand Rapids, MI; New York, NY; Philadelphi, PA; Pittsburgh, PA; San Francisco, CA; Tempe, AZ; and others are already planning or building Wi-Fi networks to be ready in the next 2-3 years.
  • The Technorati Filter By Authority slider gives readers the power to filter out all but the most important blogs in any niche. Will other Search Engine follow?

Business Meet Blogs, Blogs Meet Business

Sounds great. Doesn’t it? Bloggers read blogs. I’ll have more readers. Right? But those readers will have more blogs to read. With new blogs coming at such a stunning rate, it’s reasonable to think that blogs in the Magic Middle might be pushed aside as younger, shinier blogs appear. It’s also fair to assume that readers will limit the searches to only important blogs, leaving me out. What’ll I do to capture their attention?

Niche-Brand Marketing

The wisdom of the Long Tail–that as business moves on line, less and less of what is offered needs to be “one size fits all” and delivered via giant outlet–leads me to niche-brand marketing. I review this list often for my blogs and for my business, or Liz Strauss Consulting wouldn’t be consulting much longer.

  • Define a niche for your business. Choose a niche you truly care about. Find a place to stand. Don’t try to be all things to all people. Do one or two things that play to your strengths and passions. Do those things better than anyone else.
  • Find out everything about the customers in your chosen niche. First and foremost, make sure that said customers exist. Then don’t just get information. Fall in love with everyone of them. Figure out how to crawl into their skin and feel their pain. Know their loves and their wishes. Find their needs and desires. Learn to read what they’re not saying.
  • Define your brand through your customers’ world view. In reality, you don’t define your brand, your customers do. When you understand your customers intimately, find a way to state your brand–what you and your customers stand for–in less than one sentence. Write those words everywhere your customer will see your name, your blog’s name, or your business name. Let them know you mean it.
  • Use your brand to test every decision you make–large or small. Be your brand. Live it. Make your brand show in every detail, every action, every move you make. If you live your brand, and test every decision against it by asking, Will this help my customers see my brand? your customers are more likely to buy into the brand you’ve chosen on their behalf.
  • Be authentic; never skimp on quality; never go against your brand; and you will set the standard. You won’t just be different; you will be unique, irreplaceable. Authenticity cannot be “knocked off and done more cheaply.” Attempts to copy you will only be poor facsimiles. Quality and authenticity are the birthplace of brand loyalty. Customers will know where to find the real thing. Once they find it. They stick with it.
  • When your customers recognize that you care about their needs, value them and the relationship that you have with them. Relationships will always be everything in any human endeavor. Never lose sight of the fact that you and they are people–not users, not clients, not numbers–but folks with thoughts, feelings, and ideas that make you and your business better.

Why Customers Love Niche-Brand Marketers

We are a fascinating species. When we don’t know where to go, we’ll go where everyone else goes. But give us one reason to come to you, and you’ve made a customer–a reader–possibly a friend forever.

We think that people who think the same way we do are smarter than other people. So when you choose a niche that we care about, we think that you’re highly intelligent. We trust your judgment in other things too.

When we find someone who tries to solve our problems and who values us. We’ll go out of our way to do business with you. It’s just not that often that we get that kind of service.

That’s how small niche-brand marketers get to be great niche marketers one customer at a time. That’s how I plan to make this a place where I can put down roots. I want want to be here for a long, long while, making relationships with some really great people.

How about you?

–ME “Liz” Strauss

Related articles:
Chicago Goes Wi-Fi . . . What Does that Mean to Business?
Marketing Strategy ala Mickey Mouse
GAWKER Design: Curb Appeal as Customer-Centered Promotion
Why Doesn’t Pete Townshend Need to Do Promotion?

Filed Under: Blog Basics, Marketing /Sales / Social Media, Personal Branding, Successful Blog Tagged With: bc, blog_design, blog_promotion, customers, niche_brand, niche_marketing, personal-branding, promotion, quality_content, usability

Blog Promotion: Checking Out Curb Appeal

February 13, 2006 by Liz

Good Read Sign

Steve McKee writes the Smart Answers column in Business Week. Last Friday he was talking about how everything a company does comes down to marketing. His column was replete with examples and well made points, but I was particularly taken with this story.

. . . The other night, my wife and I decided to try a new restaurant. But when we turned down its street, we just kept on driving, never even getting out of the car. It was the sign that gave us pause. It was simply a flat, translucent panel with an amateurish, one-color logo slapped on — the kind of sign you would see on a check-cashing operation in a seedy strip mall. The sign was of low quality and in bad taste — imagery not well associated with a fine-dining establishment. With plenty of other good choices we simply didn’t want to take the risk of spoiling our dinner date.

For all I know, the food would have been amazing and the chef an undiscovered gem, but the restaurant never got the chance to prove it because we naturally assumed the experience would be as unprofessional as the sign. As a result, we passed.

Perhaps after a few more quiet weekends the proprietor will realize that marketing is everything and will do something about the sign. Perhaps not. But I’m determined to apply the lesson to my own business and think about marketing in a much broader context. Are you?

–Steve McKee, Business Week, Smart Answers : All Together Now “Marketing Is Everything,” February 10, 2006

Checking Out Curb Appeal

After I read Steve McKee’s story, I started wondering. How many readers are choosing to drive by our blogs–the same way Steve and his wife chose to drive by that restaurant–because they lack curb appeal? We do make assumptions based solely on how a blog looks. Try this test to see how blog curb appeal works for you.

      1. Choose a keyword or search term that you don’t usually look for. It might be something like memory, dragons, or fortune.

      2. Do the search on Google Blog Search, Technorati, or another blog search engine. Keep your search results window handy in case you need to return to it.

      3. Randomly choose 3-5 blogs from the search results.

      4. Without reading a word, rank the blogs in the order you predict they might rank based on linkage from other blogs.

      5. Then do a link search for each blog on Technorati Advanced Search or another blog search engine to get their actual link stats. ( On Technorati–>[Search>Options>Links to This URL] On Others–>[link: domain.com] )

      6. Rank the blogs again based on your findings from the links search.

      7. Compare your prediction to reality. Did your prediction come close?

Curb appeal changes how we value things. To say it another way. Perception changes reality.

Granted curb appeal isn’t everything. Curb appeal gets folks in the door. Content keeps them. Even without curb appeal, if you can folks to read quality content, they’ll come back again. Still that doesn’t change the fact that curb appeal makes a HUGE difference in whether a stranger stops to read word one.

Curb Appeal in the Technorati 100

In the Technorati Top 100 Blogs, 10 are My Space Blogs. Who says a template blog can’t have curb appeal? Here are three My Space Blogs from the Technorati Top 100 and their link stats as of today.

Technorati 19 has 16,141 links from 4864 sites.

Technorati 81 has 6673 links from 2214 sites.

Technorati 96 has 5792 links from 2290 sites.

Obviously readers find these blogs have enough curb appeal. Like beauty, curb appeal is in the eye of the beholder. Our blogs need to match what our readers expect to see from a blog like ours. A Disney Blog shouldn’t look like Brooks Brothers or a hiphop blog for that matter. We all have sense what our readers will find confusing or won’t find attractive. Don’t we?

Steve McKee’s story stuck with me because my decision tree always starts with eliminating the negatives. That way I have fewer choices to work from. I might be missing something spectacular, but I don’t have the time to kiss all of the frogs I’ll meet just to find that spectacular something.

So many blogs and so little time. Don’t let me drive right by yours, just because I didn’t see the quality on your sign out front. I’m going out to check my sign one more time right now. How’s your sign looking these days?

–ME “Liz” Strauss

Related articles
GAWKER Design: Curb Appeal as Customer-Centered Promotion
Success in a Blink and a Blink Test
Blog Design Checklist

Filed Under: Design, Marketing /Sales / Social Media, Personal Branding, Successful Blog Tagged With: bc, blog_promotion, curb_appeal, Design, personal-branding, problem_solving, producttivity

Blog Improvements by Chris Garrett

January 23, 2006 by Liz

haqmmer 3

Chris Garrett offers a great post on Quick and Easy Blog Improvements over at Performancing. He features Sumeet Jain’s in-depth NoFollow article and gives hands-on, “use-right-now” advice that’s well worth checking out. I’m particularly taken with Number 4 which says:

Show your most popular or best posts – a new visitor to your blog needs help in deciding if this is going to be a blog they want to return to. Show them your best and brightest content. There is code available for WordPress and it is really easy to do on Drupal using the statistics module, others will have plugins or you can hard code it into your template.

I like a guy who cares about readers.

Thank you, Chris.

–ME “Liz” Strauss

Related articles:
No More NoFollow
Blog Construction–What’s Your Function?
Five Design Basics to Never Forget
Editing for Quality and a Content Editor’s Checklist

Filed Under: Blog Basics, Marketing /Sales / Social Media, Successful Blog Tagged With: bc, blog_design, blog_promotion, customers, niche_marketing, personal-branding, promotion, quality_content, usability

How to Code Accessible Links–Part 3

January 18, 2006 by Liz

How to Code an Accessible Embedded Hyperlink
by Cas of Brightmeadow

An embedded hyperlink is when the image is the hyperlink. An example of this is the feed button found in the ‘Subscribe’ section of Successful Blog’s sidebar.

These types of links can be problematic if you can’t view the images for whatever reason and you haven’t included ALT and TITLE attributes. To all intents and purposes, these links simply cease to exist. (Both screenshots that follow were trimmed at the top and side for fit).

View this screenshot of Successful Blog’s front page with images turned off,

CAS 3 without

and compare it to this one with images back on.
Cas 3 with images

The first thing you notice is that in the top image there is no banner, and then that there is no way to subscribe.

Ooops.

Basic code

An embedded hyperlink consists of a hyperlink tag and an image tag:

<a href=”http://www.foo.com/”> <img src=”image.jpg” /> <a href=”http://www.foo.com” title=”description of link destination”> <img src=”image.jpg” alt=”description text” />
Note how the TITLE is attached to the hyperlink, whilst the ALT is attached to the image.

When to use a full ALT description

Use a full ALT description when the image forms the entirety of the hyperlink, i.e., the image is the only anchor text.

When to use a null ALT description

Once again, think carefully about using the null ALT description (<alt=””>) when the hyperlink has a text component. For example:

<a href=”contactus.html” title=”contact page”> <img src=”contact.gif” alt=”contact us” /> Contact us </a></code> will render without images as <contact us contact us>
(The first from the alt attribute, the second from the anchor text).

In this case the image was purely decorative, and would have been better coded as <a href=”contactus.html” title=”contact page”> <img src=”contact.gif” alt=”” /> Contact us </a>.

A few notes

  • In this case, the ALT description should reflect the link destination as well as the image description. For example, in the case of a feed button, ALT text such as “feed for Successful Blog” might be be appropriate
  • It is also worth bearing in mind that, if you use external hosting for your images (like Flickr and Photobucket), you are at the mercy of their servers. If they go down and you haven’t thought to use ALT or TITLE, you are stuck. If you have made your links and images accessible, then you can keep going that much better till things return to normal,

And that is it. If you are already manually coding your hyperlinks, then making them accessible will just take a few seconds longer. If you aren’t yet manually coding your hypertext links, now is a good time to start. Those extra few moments pay huge dividends in terms of usability, SEO, and the general happiness of your readers. Whilst most of them won’t consciously notice a difference, the few that do will thank you for it, and we as bloggers are nothing without our readers.

If you are interested in learning more about this subject, the W3C has Web Accessibility Guidelines, and Webcredible have some very good white papers describing all aspects of accessibility and usability in more depth.

Sources for this article: The W3C, Webcredible, general common sense, and diverse other sources.

Thanks to Cas for the obvious work this took, and apologies in advance for any errors I might have introduced. We leave you now the links to the series. –ME “Liz” Strauss

The Complete Series
How to Code Accessible Links
This one: How to Code Accessible Links–Part 1
How to Code Accessible Links–Part 2
This one: How to Code Accessible Links–Part 3

Filed Under: Links, SEO, Successful Blog, Tech/Stats Tagged With: accessibility, bc, blog-promotion, colding-links, personal-branding

How to Code Accessible Links–Part 2

January 17, 2006 by Liz

How to Code an Accessible Image
by Cas of Brightmeadow

Basic code

Just to remind you what the basic image code looks like:
<img src=”http://www.foo.com/image.jpg” />

The ALT description–how it works

The ALT description works in much the same way that the TITLE attribute works for a link. It is inserted after the URL but before the tag is closed and contains descriptive text. Instead of previewing the image when you mouse over though, the ALT attribute is what is read out when someone is using a screen reader. It should describe the content of the image. It is also the ALT text that is displayed by your browser when, for whatever reason, an image fails to load.

Accessible code

<img src=”http://foo.com/image.jpg” alt=”descriptive text” />

When to use

Use descriptive text in the ALT attribute when the image imparts information to the viewer, for example if it contains text like many header images and buttons do.

When to use a null value

There are certain instances when the image being used imparts no information to the reader – for example a spacer.gif (though the practice of using spacer images is now frowned upon). In these instances, consider using the null attribute to make the screen readers ignore the image. To use the null value, simple use alt="" without a space between the quotation marks. Putting a space, or just ignoring the ALT description will result in non-visual readers being told that there is an image, but not being given a description. Highly frustrating!

A few notes

  • The description should not contain the word ‘image’. An image coded as
    <img src=”penguin.jpg” alt=”an image of penguins plotting” />
    will be read out as “IMAGE, an image of penguins plotting” by a screen reader.
    Repetitive. Rather, the text should be something like “penguins plotting another evil plan”.
  • Think carefully about when to use the null attribute. Users who can’t see your decorative or blank images don’t need to hear a description of them.

Meanwhile Cas and I are off to plot a plan of our own, until tomorrow.
–ME “Liz” Strauss

The Complete Series
How to Code Accessible Links
This one: How to Code Accessible Links–Part 1
This one: How to Code Accessible Links–Part 2
How to Code Accessible Links–Part 3

Filed Under: Links, SEO, Successful Blog, Tech/Stats Tagged With: accessibility, bc, blog-promotion, colding-links, personal-branding

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