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Be There Before the Sale

March 24, 2009 by Liz

The theme of SOBCon09 is the ROI of Relationships. To underscore the importance of relationships in business and to have a chance to make and celebrate a few while we’re doing that, I’ve opened up this series by successful and outstanding bloggers like you.

Be There Before the Sale
by Chris Brogan

Greg Cangialosi is one of the very best salesmen I know. He hasn’t sold the biggest dollar product ever (I think that would be David Bullock). He doesn’t sell thousands of accounts a day. Instead, he gets the title from me because he taught me a powerful sales technique, so powerful that Julien Smith and I wrote about him in our upcoming book, Trust Agents. He taught us to be there before the sale.

Greg was one of the very first confirmed sponsors of PodCamp, long before anyone knew that we’d have an international success story on our hands. When we called Greg, we had never run an event, didn’t really know what sponsors wanted, and had no idea how to communicate professionally about the give-and-take that is event sponsorship. Greg was kind, friendly, and supported our event. He didn’t ask for anything unreasonable in return.

Since that point, I’ve run into Greg at several events. He uses another trust agent move, be one of us, quite often as well, by hanging out at our events, by creating content and contributing to our space. He’s not some company owner; he’s a guy who spends time with us, has drinks with us, and who we know and care about.

The ROI of Relationships

Greg also gets the sales. I am personally a customer. I bought another account for my company. PodCamp co-founder Christopher S. Penn is a customer, and has sold the service to his company as well. Both of us refer Blue Sky Factory to anyone asking about email marketing. We love the service, and it’s cost-effective and all that, but most important to us, we have a relationship with Greg, and his service is the product of record for us with regards to email marketing.

Given Chris’s audience, my audience, the people who will buy Trust Agents, and all the time between now and the end of his business, Greg gets free, passionate advertising all the time from a growing legion of fans. For the price of a few beers here and there, Greg has an army.

If that’s not a return on investment, I don’t know what is.

Chris Brogan blogs at [chrisbrogan.com]. He is president of New Marketing Labs.
His twitter name is: @chrisbrogan

Register for SOBCon09 NOW!!

Hear Chris Brogan speak in person!

Filed Under: Marketing /Sales / Social Media, Successful Blog Tagged With: bc, Biz School for Bloggers, Chris-Brogan, ROI of Relationships, SOBCon09

Open Mic 7pm Chgo Time: We're Talking E-Books

March 24, 2009 by Liz

Join Us Tonight

JOIN US TONIGHT AT 7PM

What Do You Want to Be Known For?

An ebook can be more important than resume in defining your career and your business. Tonight we’ll explore what it takes to get one done and out there.

Oh, and bring example links.

The rules are simple — be nice.

Do be nice. 🙂

–ME “Liz” Strauss

Related article
What is Tuesday Open Comment Night?

Filed Under: SOB Business, Successful Blog Tagged With: bc, blog-promotion, dialogue, living-social-media, Open Comments

Who Is Coming to SOBCon?

March 24, 2009 by SOBCon Authors

Andi Fisher
Andi Fisher

Andi Fisher is. And boy, is she excited about it. She wrote a post about making her decision and it carries some special meaning for me – because Liz had the very same effect on me last year.

Misadventures with Andi: My intuition is telling me to attend SOBCon09

Over the past month, since returning home from [another] conference, I have been visiting Liz’s blog and reading the information time and time again regarding SOBCon. But each time I have dismissed it as a conference for the “Big Dogs,” and as the owner of a personal blog that is less than a year old and a business that is just a little over a month old, I thought I didn’t fit the label.

But then a couple of things have happened.

A couple of months ago, I purchased a program from Naomi Dunford, of IttyBiz.com. I was in the incubation program with Ladies Who Launch for my business and was looking for resources to help me. I bought the information but didn’t do anything with it (dumb, I know, but the truth) and from time to time I think about pulling the materials out and going through them. Then on one of my lurkings on the SOBCon site, I saw that she was a sponsor, was this a sign?

I kept going back to the SOBCon event site, and then closing the window. This past Tuesday, I said, “Screw it, I am just going to email Liz and ask her about this damn thing!” And I did, and she answered, and she said (among other things):

“…Everyone is a big dog at SOBCon — that’s my rule. Check Naomi Dunford’s blog … IttyBiz.com She’s a full sponsor this year. Her business is just her….You won’t be sorry you came. You’ll leave with 100 or so very important friends. Some will be friends for life. ”

I thought about that all day, and Tuesday night I went to a Ladies Who Launch workshop, a workshop that I thought was about business strategies, but mistakenly (my misunderstanding) it turned out to be about honing and honoring your intuition. Now, I feel like I have pretty good intuition, I have hunches and feelings and I usually follow/honor them, but I was dismissing the feelings I was having around SOBCon, why? At the end of the workshop, we did a visualization exercise. Me, being the practical person that I am said, “oh here we go…” in my head, but decided to just do it anyways.

At the end of the visualization exercise, we were told to write down what came to us.

Mine was, “Go to SOBCon.”

Well, now. After reading this I needed to talk to Andi about her upcoming SOBCon experience. We had a great little chat on the phone and she graciously accepted my request to answer a few questions that I thought would add some punch to her post.

The Questions:
How has planning to go to SOBCon changed your outlook and your business model?

I am not sure it has changed anything significantly yet. My business is just starting out so I am still trying out lots of new things, whatever feels right. My business model is still taking shape and I think it is a great time to attend this conference because I am flexible and nimble enough to incorporate new ideas and concepts with having to “re-do” a lot of work.

After we spoke on the phone it sounded like you had to re-learn some things that you already knew in a different context. What insight can you share with someone who might be “on the edge” of deciding to attend a conference?

One of the key factors that someone thinking attending should consider is what the personal ROI will be? Will putting in the time, effort and money bring value to you and your business (blog, etc)? Also they need to consider what their expectations are in terms of what that ROI is. Are they in it for immediate gratification or do they understand that meeting people, making a connection, building a relationship with genuine context takes time and investment? I believe that those who are serious about their desire to connect and build their businesses through authentic means should look no further than Liz, her network of influencers and influencees, or her business community to find that. And SOBCon is the manifestation of those people, guided by authentic principles, which make this event a “do not miss.”

What is the main thing that you are looking to learn/discover/create at SOBCon?

I am interested in understanding the business-model of some of the tier-1 professional bloggers out there such as Chris Brogan, Problogger, Copyblogger, Remarkablogger, Havi and Ittybiz. The blogging community always amazes me in that the people within the community are constantly opening themselves up to new members, sharing their knowledge, and taking newbies under their wings. Having said that I want to know why they choose to do business one way over another, what knowledge have they gained along the way (that they are willing to share) and what are some pitfalls to avoid. I hope to engage in interesting conversations and suck up knowledge by osmosis just by being around some truly remarkable people.

Thanks so much Andi, I really appreciate your time and participation!

I look forward to participating and brainstorming, I enjoy these activities immensely (and I am secretly hoping that other people in whatever groups I am part of enjoy presenting because I abhor it!). It should be a conference of vibrant, intelligent people and the interaction should be fantastic.

I hope to gain ideas for mainly for my business, including my business blog, but also for my personal blog. I’d like to increase readership and marketing/co-marketing opportunities in the areas that I enjoy.

How about the rest of you? What are you looking forward to at SOBCon this year?

Filed Under: Attendees Tagged With: bc, Blog Conference, Community, Conversations, ROI

Trade Shows and Conferences Without Social Media

March 23, 2009 by SOBCon Authors

I went down to Boston on Sunday to accompany the Lovely Bride TM to the NE Food Expo and I have to say that it was thoroughly entertaining.

NE Food Expo
NE Food Expo

I have not been to a trade show like this in a few years and there were a few observations that I found interesting.

First, each attendee had a name badge with a 2-dimensional barcode on it. The vendors in their booths had supermarket-style scanners that could read the bar-code and print out a contact form. This form was pre-populated with the attendee’s contact information and then the vendor could write in any notes or additional information.

This is an expensive but very useful improvement to the “old way” of gathering contact information via a sign-in sheet or simply collecting a business card. I know that this is not exactly a “new” technology but it was the first time that I had seen it. The biggest impact on my own attendance at this show was that I felt much more comfortable because the vendors that I spoke with were less concerned about getting me to fill out their form.

“Can I scan you”, was all it took, much less intrusive.

Pretty Girls Hawking Their Wares

Trade Show Model
Trade Show Model

Of course, this is a standard expo/trade show gimmick: get some pretty girls to show off your products and get more attention for your booth. Since I was with the Lovely Bride TM I did not even bother to attempt to get any action shots of the young lovelies, she would have called “BS” on my claims of “research” (this is a stock photo).

What struck me about these spokesmodels was that only about half of them seemed to speak English as a first language, I suppose that it is an indication of the state of the economy.

About 25% were actual sales reps and were quite knowledgeable about the products or services, the rest simply played back a carefully memorized spiel. This leads me to the third observation – that there was virtually no Social Media component to this show.

Not one vendor asked us to sign up for an e-mail newsletter, mentioned a Twittername, or told us about their blog. Of course it is New England and these are hospitality vendors – not exactly on the cutting edge in media technology. It seems that the focus was much more on “going Green” than on creating a community. Not that there is anything wrong with that.

A Wasted Opportunity

With the badge-scanning technology and ability to register for the expo fully online, I expected a little more interaction from this trade show. Some of the most advanced tech that I saw offered were for surveillance of patrons and employees, rather than for communicating with customers and clients. I am curious as to how long it will take for Social Media tools and techniques to filter down to the rest of the marketspaces that currently do not take advantage of them.

It certainly looks like there is a market for an enterprising Social Media “Expert” to get involved with a training program…

What ideas would you present to a business that has no Social Media program?

Filed Under: Attendees Tagged With: bc, business focus, conferences, Social Media opportunities

The Castaways of Survivor SxSW Austin: How to Find ADOS Immunity at a Huge Conference

March 23, 2009 by Liz

Off to the Island We Go

I was still a young pup when I discovered the key to conferences. It doesn’t matter what industry you’re in. They’re arranged, funded, and attended by people. People at conferences seem to fall victim to the same behaviors. By the end, the folks leaving can look like they’ve lived a season of Survivor — Take for example this recent conference: Survivor SxSW Austin.

People were off to the island of Austin. Soon enough SxSW castaways realized that their ties to home were gone. We started saying hello; finding common ground; seeing who had a SxSW badge, forming our teams. The people of the town, the people of restaurants, the people in the cars, cabs, and hallways become like so much scenery — we only interacted with them when we needed essentials — food, clothing, and shelter (well, mostly food.)

Survivor SxSW became Reality 2.0. Anticipation was high. Possibilities were higher. Intentions and expectations were everywhere. “Do everything” looked like the only option between now and home. Survival required focus and follow through in the alien environment that only a huge conference can be. The folks who came without training were at a serious disadvantage.

The 3 questions on the Survivor site were heard throughout the week.

  • Who’s most under-estimated?
  • What’s the wildest moment so far?
  • Which castaway seems most out of their element?

Who would be left standing at the end of a week?

It’s easy to feel alone. No one gets automatic immunity. You have to find your own.

The Castaways

Huge conference after huge conference the cast doesn’t seem to change. Let me introduce you to the folks I always see. They were there last year … but like a new season of Survivor, they seemed to be the same people with different names.

  1. The first timer: She was glad to be there and overwhelmed that everyone knew what she didn’t — that just because you know 100 people at the same conference, it doesn’t mean you’ll see any of them. She’s was soon wishing she’d come with comfortable shoes, with a plan, with a friend to keep her company.
  2. The up and comer: He went for the win. In a few hours, everyone knew him. He was networking until the cows came home, or at least back to his hotel. You’ll know him by the number of flickr pix that you find tagged with his name. Do you have a copy of his book? Wait, he hasn’t had time to write it yet.
  3. The information junkie: Her head was in the panels. She could quote chapter and verse of the keynotes and blogged every question. Her program was worn to shreds from handling by Day 2. She exchanged cards with every speaker, but didn’t really have a conversation the entire week.
  4. The party monkeys: Each morning they built alliances on the list of parties they’d attend that evening. The next day they spoke slowly about how long the lines were. They lost their voices and their hearing by bits with each new sunrise.
  5. The rockstar: She showed up for appearances, did her gig, smiled at fans, shook their hands, and disappeared almost as quickly. She might have gotten off most easily because her unreal fame fits the unreality of the conference with a resonating rhythm.
  6. The social jockey: He decided what to do and which people to spend time with based on whether they add to his visibility. You know your star is rising if his kind spoke with you this year.
  7. The sponsors and the sponsored: They worked their butts off and hardly had time to talk. They made everything happen. When they had downtime they talked business or partied like the attendees.
  8. The camera crew: The camera crew was busy with their cameras. They are not allowed to interact while the cameras are on. They’ll experience the conference when they look through their flickr accounts.
  9. The pros: They treated the conference like a Twitter stream — taking part in what they found valuable, letting the rest go by. They did business. They attended some sessions and events. They skipped others for quality conversation. They got sleep every night. They kept their feet on ground and their thoughts in perspective.

Lots of regular folks were there too, by Day 4 they were easy to identify. They were the ones who were still awake and itching to find their own pillow. A Survivor Experience can wear on the most grounded psyches. These are the folks who disappeared from the interwebs when they got home.

How to Find ADOS Immunity at a Huge Conference

Lots of great things happen at conferences. SxSW is outstanding for what it offers –incredible opportunities to expand your network and constant input to move your thinking to new levels. You’ll meet great people and if you try, you’ll get a chance to know them. To be successful, you need to find immunity to an extreme case of ADD that someone called ADOS — AD-oooo shiny.

Five ground rules will help.

  1. Build your network before you go. Meet people via email and telephone long before you get to the “island.” Huge conferences are more valuable if you already have a connection to the people you’re going to meet. You’ll also find that more of the meetings that you plan will actually take place.
  2. Invest in a goal. That will give your conference a direction and a basis on which to make decisions about what to do next when unexpected opportunities jump in front of you.
  3. Only plan 3 – 5 things each day and be lethal about getting those done. Interruptions and opportunities to explore people, places, and conversations will be everywhere all day long. If you find you have time to do more than you planned, you’ll be ahead of the game.
  4. Make time for at least one important conversation daily. Go to lunch with smart people. Talk about smart things. A week of continuous small talk can make any person feel shallow, insecure, and a little lost.
  5. Make time for sleep. Don’t think you can do everything. No one will notice if you missed that third party on Tuesday. Everyone will notice if you look a wreck and can’t think by Day 3.

Those few strategies can help keep your balance. You’ll accomplish your goals, get a return on your investment, and learn plenty from just being there. You’ll head home a Survivor, feeling like the tribe was worth every minute you spent in their company.

What do you do to survive huge conferences?

–ME “Liz” Strauss

Register for SOBCon09 NOW!!

Work and network in a small quiet space with a dream team.

Filed Under: Marketing /Sales / Social Media, Successful Blog Tagged With: bc, conferences, LinkedIn, Marketing /Sales / Social Media, Productivity, relationships, SXSW

Beach Notes: Talk Turkey

March 22, 2009 by Guest Author

by Guest Writer Suzie Cheel

When it is high tide, we climb some stairs to get from Rainbow Bay to Greenmount Beach.

On Friday as we were climbing the stairs I said to Des: “We don’t have an idea for Beach Notes this week. As we walked along the path we noticed some tourists photographing a bush turkey in a tree. Bush turkeys are usually seen scurrying around the ground, making what we call a mess, throwing dirt onto the pathway, but for them is just part of making their nest.

An idea came to mind, talk turkey: To speak frankly and get down to the basic facts of a matter.

Des often says one of the things he loves about me is my openness and honesty. He tells other people that “what you will get with Suzie is how it is: you mightn’t like it but you will always know where you stand.”

Recently I have been some conversations with myself on this exact topic. Have I been talking frankly with myself or have I been in a slight state of delusion?

Sometimes it is easier for me to “talk turkey” to an other than to myself.

What is your talk turkey story?

Suzie Cheel & Des Walsh

Filed Under: Motivation, Successful Blog Tagged With: bc, Beach Notes, Des Walsh, Suzie Cheel

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