Successful Blog

Critical Skill 6B: 5+1 Ways to a Best-Fit Niche for YOU & the Market

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Finding that Ellusive Niche

Future Skills

Everyone talks about finding their niche, but I haven’t heard much about how to do it. How do you do a niche that fits? Finding a niche is Critical Skill 6 in what I call The 10 Skills Most Critical to Your Future. Once you can find hidden assumptions, you’re on your way to finding hidden niches.

Finding a niche that fits you and the market takes involvement, patience, and self-awareness — you need to know all points of view to get the perfect fit, and nothing less will do.

That best-fit niche is a tiny space where you’ll live, work, and relate to people. You’re going to have to like it there, but so are folks who don’t even know you. How do you find the niche that works for you and attracts an audience? [Read more…]

NEW POWER WRITING FEATURE: An Editorial Makeover

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Why Powerful Writing Is Important

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One of the ways I work with clients is to help them improve their writing. It might not be fair or accurate, but people judge our ability to reason by how we express ourselves in writing.

Thinking . . . writing . . . business . . . thinking . . . we can’t separate them.

business thinking writing

Together they determine our place in society. Whether you blog, write for business, or only email, writing is critical to your future.

New Feature: An Editorial Makeover

I’m introducing a new feature — An Editorial Makeover. It’s a Content Edit — a Before and After — where you can look over my shoulder. Every editor edits differently. You won’t agree with all of my choices. That could make for great conversation.

I’m starting with a paragraph from my own work Bad Boys of Business: That’s Not “Real” Work.

Turn the page to see the first Editorial Makeover. [Read more…]

Kala, a Reader, from Sprint/Nextel Cares

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Thank you, Kala

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This morning, Kala left a comment to the post I wrote July 11 about Sprint/Nextel.

Hello. I read your blog and am very eager to assist you. I work for Sprint Nextel and would love the opportunity to resolve this matter for you. Please e-mail me with your contact information.

I sent her the emails I had received since I’d made that post public, and within minutes I had a phone call from her.

What a charming lady! She’s not only charming, she’s also in a position to change things. Kala fixed my problem in a few seconds and acknowledged that the system was broken.

How refreshing! I’ve met a telco representative who listens and she makes good things happen for customers. Her name is Kala.

Sprint/Nextel has no idea of her value to their brand.

Thank you, Kala, for your help. Thank you, too, for being a reader.

Smiles,
Liz

Bad Boys of Business: That’s Not “Real” Work

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It’s a Bad Boys Convention

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Look who came riding in behind the Bad Boys of Writing. It’s the Bad Boys of Business. They’re just as seductive as their counterparts, and like their writing friends, they do damage. Get these con guys in your head and they can blow your productivity.

Meet their point man, Bad Boy 1: That’s Not Real Work. You’re wasting time.

[Read more…]

6+1 Traits: Conventions –The 6+1 Secret Rules of Online Writing

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Writing for Online Is Different

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Effective writing is writing that works. It follows a set of rules we agree on. We call those rules writing conventions, as in conventional writing. Where some writers can trip up is that they don’t realize that the conventions for writing for print are slightly different from those we use when writing online. The differences are small in nature, but big in impact. They can mean a reader stays to read or clicks on by.

Now I’m anything but conventional. Still I know the value of following convention to make my readers feel comfortable in knowing how to navigate through what I write. [Read more…]

How Sprint Pushes Customers Out the Door

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There’s Barriers, Then There’s Badly Broken

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Yesterday I wanted to switch my son’s Sprint/Nextel account over to online pay. I knew the drill. I’ve done it before plenty of times on plenty of websites. I hit pay bill and enterred the data. They requested a BAN passcode. Huh? What’s that?

BAN Passcode

Under that picture was this disclaimer:

Note: The approval process can take up to 10 business days. If you have a payment due before then, please use another payment method.

I contacted Customer Care online as asked and got this reply 30 minutes later. [Read more…]