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10 Reasons Readers Don’t Leave Comments

August 7, 2006 by Liz

My Secret

My name is Liz and I have a secret. I read your blog almost every day, but you you wouldn’t know that. That’s because I hardly ever leave a comment.

I know the value of a well-placed comment. I’m pretty good at writing down what I think. Yet, when it comes time to writing a response to what you wrote, some days I can’t quite get my fingers to the keyboard. I start to write something . . . then I leave without posting it.

There are more readers like me than ones who are not. I know. I’ve talked to them. I’ve been talking to them about why they don’t comment. It seems that we have the same secret reasons for not leaving our calling card. We want to leave our thoughts, but things get between us and that comment box.

It’s time we came clean and let you know what they are.

10 Reasons Readers Don’t Leave Comments

I don’t suppose this is all of the reasons folks choose not to comment. This is only a list of 10 +1 of them that I’ve heard over and over again.

  1. What you write is so complete, that I don’t know what to say except good job. I feel silly writing that, so I read and move on.
  2. You’ve taught me something I didn’t know, and I need to think about it before I even have a question. Much like number 1, I don’t want to embarrass myself. I’m better off moving on.
  3. I get ready to type a comment, but I notice you only respond to a few friends who mostly share inside jokes. I won’t take the risk of being overlooked in public.
  4. The folks who comment on your posts like to argue and I don’t. I’m not sure I’m brave enough to fight my way into the crowd.
  5. You rarely respond to comments. So, there’s no point in writing one.
  6. Your blog has geeky attitude and I’m not geeky enough to keep up.
  7. I really like your blog and your post, but I’m too tired, busy, or any one of a number things that you can’t control. I’ll comment the next I come back to read.
  8. You end your posts with a giant general question like “What do you think of the Big Bang Theory?” That question is such a big one. I don’t have time to answer it. I feel strange answering with a lesser comment.
  9. You put up a fence by making me login to comment. I have too many passwords already and I don’t know you well enough to add one to my list.
  10. Your content wasn’t fresh and exciting, and I couldn’t find anything YOU inside it. It seemed the same post that I’ve read on 10 other blogs. If I commented, I would have to tell you that.
  11. PLUS ONE: Your post was negative. Negative is scary. Most folks don’t like negative stuff, because they know they could be next to be the recipient. I don’t comment, because I don’t want to be part of it.

Sometimes I don’t comment because I’m self-conscious about new groups and fitting in. I suppose most people feel that way now and then. I’m working on that.

Yet when the content is rich and compelling, I lose all self-consciousness. My fingers can’t wait to share what you’ve started me thinking. My hands literally jump to the keyboard and start typing out the words. Other readers have said that is true for them too.

Compelling content causes comments.

Did I miss the reasons that keep you from commenting?

–ME “Liz” Strauss

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Filed Under: Blog Comments, Customer Think, Marketing /Sales / Social Media, Successful Blog, Writing Tagged With: bc, bestof, blog comments, blog-promotion, blogging, Customer Think, customer-relationships, engagement, Liz

Digg This! A Post Born in OZ

August 2, 2006 by Liz

Open Mic Night Collaboration

Somewhere around comment 180 last night, the conversation turned to writing a post about bad customer service people. Titles for Doug’s idea were tossed around between quite a few commenters including Brian Clark, Chris Cree, and the Advice Librarian.

Today that post is a reality.

Why not go over to digg.com and digg it?

Who Else Wishes There Were No Moronic Idiots in Customer Service?

Go on. Support Doug, Open Mic Night, and living social media.

–ME “Liz” Strauss

Here’s Doug’s original post at Service Untitled:
Who Else Wishes . . .

Filed Under: Business Life, Customer Think, SOB Business, Successful Blog Tagged With: Advice-Librarian, bc, Brian-Clark, Chris-Cree, Customer Think, living-social-media, Open-Mic-Night, Service-Unlimited

American Airlines: When 2+2= -8 Just to Get Back to 0

July 24, 2006 by Liz

Stuck in the Airport

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I have traveled 1,481,924 miles with American Airlines. I’m a loyal customer. It means something to me. It should mean something to them. Apparently it does 50% of the time.

Saturday I flew out of Philadelphia. It’s not American hub, but I flew American anyway. My flight was delayed, an unfortunate circumstance that occurs too often in Philadelphia. The delay was 4 hours. I did what I do — got a drink and something to eat. Then I looked for a story. I think of the story I found as When 2+2= -8 Just to Get Back to 0 [Read more…]

Filed Under: Customer Think, Marketing /Sales / Social Media, Personal Branding, Successful Blog Tagged With: American-Airlines, bc, Customer Think, customer-relationships, personal-branding

Airplanes, Airports, and Ideas

July 19, 2006 by Liz

Field Trip

Customer Think Logo

I’m on an airplane to meet with a project partner for the next few days. What a great opportunity to be a customer. I’ll be capturing moments and ideas for posts to come. Can’t let those real events go unrecorded. Observing is what writers do. I figure I’ll collect a week’s worth of ideas in the next hour or two.

I love flying, but the airport I’m flying into always has a delay. . . . More after I’ve landed.

–ME “Liz” Strauss

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See the Customer Think series on the SUCCESSFUL SERIES PAGE.

Filed Under: Business Life, Customer Think, Successful Blog Tagged With: bc, business-blogging, Customer Think, customer-relationships, ideas, Writing

What to Do Before They Ask What Do You Do?

July 18, 2006 by Liz

What’s Your Name

Personal Branding logo

When is a rose not a rose? When it is Compassion. When a car not a car? When its a Model J DUESENBERG. Why did I quit teaching? Because I couldn’t find another word.

It’s true that’s the reason.

I left college being called a master teacher, with student teachers following me into the classroom. It had something to do with my philosophy that if I couldn’t sit in a desk all day, I’d be damned if I would ask a 6-year-old to try to do so. I loved the kids and the teaching, but when new friends asked What do you do? I heard myself saying, I’m a teacher, but not like any you ever knew. That wasn’t good. That’s when I realized that I needed a new word or I wouldn’t be teaching.

You’ve probably not left a career over a word, and probably suspect there was more to it. There was, and there wasn’t. The way folks viewed me was the problem. I wasn’t what they imagined. I didn’t like being put in their box.

But we rely on words figure out our world view.

There is no getting away from that.The next best thing is picking our words.

What Are You? a Blogger? a Writer? a Publisher? a Sales Rep? a Marketer? a Citizen Journalist? a Critic? a Martyr?

What do you do? they say. What do I answer? [Read more…]

Filed Under: Customer Think, Marketing /Sales / Social Media, Personal Branding, SS - Brand YOU, Successful Blog Tagged With: bc, blog-promotion, brand-niche-marketing, business-blogging, Customer Think, customer-relationships, personal-branding, strategic-naming

Kala, a Reader, from Sprint/Nextel Cares

July 13, 2006 by Liz

Thank you, Kala

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This morning, Kala left a comment to the post I wrote July 11 about Sprint/Nextel.

Hello. I read your blog and am very eager to assist you. I work for Sprint Nextel and would love the opportunity to resolve this matter for you. Please e-mail me with your contact information.

I sent her the emails I had received since I’d made that post public, and within minutes I had a phone call from her.

What a charming lady! She’s not only charming, she’s also in a position to change things. Kala fixed my problem in a few seconds and acknowledged that the system was broken.

How refreshing! I’ve met a telco representative who listens and she makes good things happen for customers. Her name is Kala.

Sprint/Nextel has no idea of her value to their brand.

Thank you, Kala, for your help. Thank you, too, for being a reader.

Smiles,
Liz

Filed Under: Customer Think, Personal Branding, Successful Blog Tagged With: bc, blog-promotion, brand-You-and-Me, business-blogging, business-promotion, Customer Think, customer-relationships, intervention, personal-branding

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