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Engagement: Five Keys to Get People Inside What You Write

February 27, 2012 by Liz

You Already Know This

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After decades of print publishing, writing publicly was never a big deal for me. I didn’t have a shy moment about my first blog post. I still consider it fine writing. I did watch my stats to see whether anyone read it. Waited days on end for my first comment from someone I didn’t know.

But I was surprised to find the difference of having an audience show up soon after I wrote.
And there was the difference in how they responded.
When I’d been in publishing, people responding had always been responding from a work point of view.
This responding to ideas because they were important, interesting, thought-provoking, or intriguing was something new.

People were connecting by what they said.
Minds were meeting in what they typed and what they read.

It was different than print.

Words like conversation and community took on new meaning.
We explored what they meant.

It was different from print.

I began observing, testing, asking, listening, and learning.
Yet the more I started trying, less I was succeeding.

Then, I came face to face with the answer in a short note someone wrote on his own blog about my writing. He said my blog posts were so well written the only response he could come up with was “beautiful job.”

The blog posts I’d been writing were full, finished, final and composed.
There wasn’t much room for anyone to participate in them.

I began observing, testing, asking, listening, and learning again. What I learned were four keys to keeping the conversation open. These won’t surprise or stun you. You already know them. They’re what we all do when we talk to any person we value.

Do these four things and you’ll find people getting inside what you’re writing.

  1. Come down from the podium. Talk to your audience like a people who can listen. Let them be as smart as you are, even when they don’t know what you do.
  2. Don’t tie things up with a bow. Leave what you say a little unfinished. Don’t try so hard to ferret out everything on your bulleted list. Don’t ask and answer every question. Then your audience has room to add a word in. When a talking person fills in every idea and detail before anyone else talks, that’s called a speech. The response becomes applause or an awful silence.
  3. Blog your experience. Information is everywhere, but your experience of that information is unique and interesting. People respond to what you share that’s you. I don’t have to see myself responding the way you would for what you say to resonate.
  4. Care about what you’re saying. Care so much that you write without hesitation, without apology. Don’t shy away from the true north of what it means to you. Anything less is too complicated and makes me nervous for you. If you don’t care enough to put yourself into it, why would I care enough to read it?
  5. Make the ending satisfying and about them. Let them know again why they care about what they just read. If you end with a question, think about what you’re asking. Could you answer it? What sort answer are you expecting? As a reader would you take time to answer it?

Nothing stunning. It’s remembering that the people reading are people who want to connect with us not people who want to grade our papers. It all gets easier when we remember to let people be part of what we’re writing.

Have you found things get easier when you focus on the people reading?

Be irresistible.
–ME “Liz” Strauss
Work with Liz on your business!!

Buy the ebook. Learn the art of online conversation.

Filed Under: Successful Blog, Writing Tagged With: bc, blogging, Content, engagement, LinkedIn

The Grinch Who Stole Blogging Past

December 28, 2011 by Thomas

As your business winds down 2011 and looks forward to a fresh start, it is likely to review company practices for the past 12 months to see what worked, what did not work, and what flat out needs changing in 2012.

If your company blogs for its customers now is as good time as any to review the material you put out there for clients and others, seeing what is resonating with those who may end up putting money in your pocket.

In the event your company blog is getting little or no traffic at all, perhaps you can relate to those poor people down there in “Whooville,” those same folks who are targeted every year at this time by none other than The Grinch.

You see, The Grinch doesn’t like happy things, one of which is a productive company blog that drives traffic to your Web site, increasing the chances of selling your products and/or services.

So how can you outsmart The Grinch at his own game?

Well, you need to:

  • Set your blogging goals for 2012 – What is it exactly that you seek to accomplish with your company’s blog? Are there clear intentions with the blog or are you just seeking to fill some space and/or producing a blog because others do it? Don’t wander out into the cold aimlessly with your blog this winter, map out where you want it to go ahead of time;
  • Peer in on some successful company blogs – They say copying is the greatest form of flattery. While you do not want to duplicate a rival’s blog, you can certainly learn from them as to what is working and what is not. See how they interact in real-time with their customers, if they blog about industry trends and analysis, do they mention and/or offer special deals, coupons etc. through their blogs;
  • Review your content – No blog is successful if it contains stale and boring content. If your staff does not have the proper time to give to a blog, then you need to think twice about having it in the first place. The more successful blogs are those that provide relevant content, are updated frequently, have an appealing look to them and are rich in keywords that search engines will pick up on. If your company blog has trouble meeting some or all of those areas, you seriously need to rethink the purpose of having one;
  • Balance communicating and sales – If the company blog is just one big sales pitch, it will likely fall on deaf ears for the most part. You need to find the proper balance between selling and serving, i.e. the blog should provide informative material for your customers and potential clients, not be an advertorial time and time again. You will likely be in a tug-of-war between your marketing/editorial folks and the sales staff. The former will want to provide solid copy that offers relevant content, while the sales team will seek to turn the blog into one big sales pitch;
  • Alter your posting times – When posting your blog, alter the times it goes live to the public. Some helpful hints include…. Fridays are a bad day to post because a lot of people have their minds off of work and turned towards the weekend. Then again, a blog centered on outdoor activities and purchases can be good for this time of the week. Tuesdays are generally considered a good day to post due to the fact Monday is out of the way and more attention is likely to be paid to it. Lastly, make sure to end the blog with a call to action so that customers and those potentially interested in your business have reason to respond;
  • Lastly, use your blog to interact with customers – Real-time interaction with customers is priceless, even when they are upset with you and your products and/or services. The one thing you need to remember is that not all businesses have company blogs, hence you have an additional means by which to interact with customers that they do not. Take advantage of that opportunity and speak to your customers on a regular basis.

Your company’s blog can be the envy of many other businesses if you devote the right time and resources to it.

Heck, even The Grinch would smile about that.

Photo credit: holderbaum.educationextras.com

Dave Thomas, who covers among other items home-based jobs, writes extensively for Business.com, an online resource destination for businesses of all sizes to research, find, and compare the products and services they need to run their businesses.

Filed Under: Bloggy Questions Tagged With: bc, blogging, Content, customers, sales

What Makes A Successful Infographic?

November 30, 2011 by Guest Author

A Guest Post by
Ryan Bayron

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5 Traits of Great Infographics

The blogosphere makes it very clear that some people love infographics, and others hate them. These days, it seems that anyone with a rudimentary knowledge of basic vector graphics software believes that they can and should contribute to the ever-growing number of infographics floating around the internet. After flipping through hundreds of infographics and trying my hand at a few of my own, I’ve discovered some common characteristics of those that succeed, and of those that fail.

  1. A successful infographic is targeted. The creator knows what the content is about, who will care about that content, and what they want to see. A successful infographic with medical statistics, geared toward physical therapists will look drastically different than one about fast food that’s geared toward soccer moms. Successful infographics are not one-size-fits-all. ( This is good. | This is not so good. )
  2. A successful infographic is accurate. At the bottom of all infographics is (or should be) a list of sources from whence the author gathered the information. When this list contains links to .gov and .edu sites instead of Wikipedia articles and TMZ articles, it makes a difference. People notice that kind of thing. Successful infographics are painstakingly researched, citing public domain scientific journals, published research documents and statistics reports from research agencies. ( This is good | This is not so good. )
  3. A successful infographic is navigable. A person never just looks at the entire Mona Lisa. Studies show that they always start at her face, then move down her arms to her impressively detailed hands. The point is that when we look at an image, our eyes move through it, one thing at a time. Successful infographics provide a clear path and discernible cues to show the viewer what to look at next. ( This is good | This is not so good. )
  4. A successful infographic is novel. It’s not enough just to be informative anymore. Infographics that get shared have a sense of novelty to them – something their readers haven’t seen anywhere else. Whether it’s infographics, online videos, blog posts or flash games, novelty always boosts shareability. Successful infographics are designed to transcend the mere combination of graphics and text. (This is good | This is not so good )
  5. A successful infographic is simple. If someone is overwhelmed by colors, massive text blocks, giant diagrams and in-your-face pie charts, they’ll bounce before they finish reading the title. Simple is not always boring. Successful infographics don’t get in their own way – they make the information easy to find and easier to read, and the graphics are a supplement to the info, not the other way around. (This is good | This is not so good. )

At the end of the day, a successful infographic is just like any other piece of quality content. It must be relevant, accurate, fresh, engaging and unique. In a world where people spend hours on end scouring the internet for things to share on their Facebook walls and Twitter feeds, a successful infographic is a powerful tool for building links, engaging users, spreading information and promoting your brand. The key is to take time to hash out the details and make sure it’s truly worth sharing.

_____
Author bio:
Ryan Bayron is the owner, author of The Line Theory blog. His website is Byron.org. You can find him on Twitter as @BayronDotOrg

—-
Thank you, Ryan! Successful infographics can really add to a site’s appeal.

Be irresistible!
–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: Content, Successful Blog Tagged With: bc, Content, LinkedIn, Marketing /Sales / Social Media, successful infographic, Trends

Audience Is Everything – Do You Know Your Audience as Well as You Know Yourself?

May 31, 2011 by Liz

Content Isn’t Audience, But You Knew That

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When I gave a keynote at the EdNet conference, where I met with many old and new friends in the business of publishing. I ended up in the most interesting conversation with one in particular, a man who was connected to me from years ago when publishing in print was my life. We got to talking about how publishers were facing the need to move from shelves of books to information that moved across the Internet.

He said, “I love books. I love seeing them stand on the shelves. I understand why everyone wants to keep making them. But I also see why we need to move our thoughts and ideas to PDFs.”

First I winced, then I smiled, then I laughed.

“What?” was what he said.

“You’re thinking of the paper web. A PDF is just a digital form of a paper document and almost as much of a pain. It’s not really part of the web. It’s a gated and separate location. I have to leave where I am to click over to where it is, wait for it to load, and then I’m stuck inside it. Switching back and forth takes for ever. It’s like asking me to go to the corner to buy a book.”

“Ah, I suppose I should be saying content.”

“Content on a blog or a website is easier to access. Yep that’s for sure, but content isn’t the end.”

I asked him to tilt his head to consider this question, “How many books sit on library and living room shelves that were chosen with great intentions then never read?”

If your goal is to sell books or to sell content, then keep your eye on them.
That will happen is that you’ll grow your sales and find ways to get more books in peoples hands and more visitors to your content.

But all of the thoughts that writers worried to express and the reams of ideas that could be changing the world may become good piled in the good intentions of book shelves and feed readers — parts of collections that never get read.

The book, the pdf, the website, the content isn’t the destination the audience is.

Know Your Audience as Well As You Know Yourself

An airplane traveling from New York to Chicago is off course 98% of the time. Still it gets there. Why? The pilot is always adjusting with his destination in mind. Do you listen to your best audience and tweak what you do to keep your content in their sweet spot?

The audience is your destination. If you’re writing for yourself, you’ll head in a different direction than if you’re writing for people learning what you know. It may sound obvious, but it’s still worth stating — if you don’t know where you’re going, you’re not going to get there. If you think you’re going everywhere or writing for everyone, you’ll end up nowhere.

Too often authors and bloggers don’t think through who their readers will be. As a result a blog post or a book title gets our attention but doesn’t keep us interested. Don’t write for the fad or the lastest content trend, write for the people who are exploring the idea behind it. Then when they change their direction, you can change yours with them because your relationship is with the audience not with the content.

Have you really thought through who your audience is? Here are some questions to help you do that. Take a shot at answering them all in one sentence.

  • Who am I writing for?
  • How are they like me and how are they not?
  • What do they care about?
  • What will get their interest and keep it to the very end?

Write down your audience profile. Revisit it often. Adjust it as your readership grows and you get to know them better.
Use it to guide what you choose to write.

Now that you’ve got a clear destination. Other decisions get a whole lot easier.

Do you look at what you offer from the audience view? How does that work for you?

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Filed Under: Audience, Successful Blog Tagged With: audience, bc, Content, LinkedIn, relationships

Cool Tool Review: FairShare

November 4, 2010 by Guest Author

Todd Hoskins chooses and uses tools, products, and practices that could belong in an entrepreneurial business toolkit. He’ll be checking out how useful they are to folks in a business environment.

Cool Tool Review: FairShare
A Review by Todd Hoskins

This is a good time to emphasize that tools in themselves are neither good nor valuable. It all depends on how you use them.

FairShare is a product from Attributor, a company that has been very important within the online publishing industry. Attributor works with publishers to help protect licensing rights across the web. They index the web and compare billions of content bytes with the content you publish to find the plagiarizers, copycats, and seedy content (re-)generators that proliferate across the web. This is a wonderful and valuable service to diminish the number of splogs and opportunists that are seeking clicks for cash.

If you blog or regularly produce valuable content (Bravo!, no matter what business you are in!), FairShare will find where your content is being reproduced and whether the correct attributions are being made. Simply state what license exists with your content (or no license at all), set up a feed, and let FairShare feed back to you the other places where complete or partial content matches are occurring.

It’s a tricky question what, if any, license to pursue. If you get a FairShare account for your copyright attorney, I must ask the question, “Are you making the Internet a more democratic and free space?” I favor defaulting to the Commons – allowing your content to be reused with limited, chosen restrictions. We looked at Creative Commons months ago. Also, I recommend this book that gives you a historical perspective.

FairShare also offers a WordPress plugin and widget that are great ways to let it be known that you encourage people to use your content (perhaps with a link).

What if you find your content elsewhere (and you likely will)? The digital tap on the shoulder is recommended: “Hey, I see you liked what I had written. Tell me why you saw it as valuable? Would you mind linking back to me?”

You may make some friends, find some customers or partners. Even if you don’t, you’ll be contributing to a more civil and self-policed web.

Summing Up – Is it worth it?

Enterprise Value: 4/5 – Please make friends, not enemies

Entrepreneur Value: 4/5 – Did I mention it is free?

Personal Value: 3/5 – Don’t publish your poetry without it

Let me know what you think!

Todd Hoskins helps small and medium sized businesses plan for the future, and execute in the present. With a background in sales, marketing, leadership, psychology, coaching, and technology, he works with executives to help create thriving individuals and organizations through developing and clarifying values, strategies, and tactics. You can learn more at VisualCV, or contact him on Twitter.

Filed Under: Tools Tagged With: bc, Content, FairShare, plagairism, Todd Hoskins

Great Headlines on the Web Always Win … Except When They Don't

May 18, 2009 by Liz

how to blog series

Got Traffic? Want Traffic?
Why Do the Clickers Come?

If you’ve been studying How to Get Literally Everyone’s Attention on the Internet, you probably know that headlines count.

An attention-grabbing headline is everything. Whether it is something completely original and novel, ultra-specific and geared towards a niche, or just incredibly compelling, good headlines on the Web always win.

They always win, except when they don’t.

A great headline will get traffic and attention, but what sticks? What turns a click into a subscriber? Strong businesses are built on strong relationships. What transforms a clicker into someone who hangs around?

It starts with with the reason the clickers came. People come to a website for information, entertainment, and communication / engagement. When they click through on that headline they’re looking for one or more of those three.

Our greatest achievement in building a Web site is helping a person achieve his or her goal. During our research our biggest discovery proved to be that navigation and content work best when they are wed tightly together. “It seems that you can t really separate content and navigation” says Jarod Spool, “without losing something important in the process.” How to make your Web site fast and usable

If folks who click find something that delivers on that promise in that headline they stay and possibly return. If not, they feel thwarted and leave. Here are five things you can do to make it more likely they get what they came for.

Five Ways to Deliver to the Clickers Who Follow a Headline to Your Blog …

  1. Deliver what your headline promises.
  2. Deliver it in short paragraphs using subheads surrounded by lots of white space so that people have room to think and breathe.
  3. Deliver it without making folks jump over ads or through hoops to get to the prize that the headline promises.
  4. Deliver it by recognizing the people who take time to comment.
  5. Deliver it by making it easy for folks to stay..

The most important thing is deliver — do what we say we’re going to do.

It’s not the click that doesn’t come that’s a loss. It’s the click that comes to find that we’re not what we suggested we would be. A great headline followed by something less doesn’t win. It doesn’t even finish.

Great headline, lame blog post — you’ve been there. What’s your response when you end up on one of those?

–ME “Liz” Strauss
Work with Liz!!

Buy the ebook. Learn the art of online conversation.

Filed Under: Blog Basics, Marketing /Sales / Social Media, Successful Blog Tagged With: bc, blogging, business-blogging, Content, How-to-Blog, navigation, Writing

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