Successful Blog

  • Home
  • Community
  • About
  • Author Guidelines
  • Liz’s Book
  • Stay Tuned

Blue ‘Vette, Pink Flamingos, and Customer Relationships

March 22, 2010 by Liz 2 Comments

How a Car Made a Conversation

cooltext443809437_relationships

I had the lovely experience of spending two hours with @connieburke in a Chevy Corvette Grand Sport while we were at SxSW. It wasn’t because I’m anything special. Chevy had two ‘vettes, two Camaros, and the Chevy Volt ready for Ride and Drives so that folks could have the experience.

On Sunday when my SOBCon partner, Terry Starbucker walked by the cars, we stopped to say hello and talk to Connie about how ride and drive was going.

All I did was ask.

“Hey, Connie, you know I used to live in Austin. We could take one of these ‘vettes to go see the house we built. I could show you hill country and why folks really love it out by the lake.”

All Connie did was ask.

“I’ll put in for a car on Tuesday. Let’s see if we could make that happen.”

As it turned out, Tuesday it was raining … our GOOD luck because it meant we got the Blue Grand Sport for a couple of hours.

grandsport_blackhorse17

Connie and I hit the road at around 11:30 a.m. As we started, she was driving. Google maps wasn’t much help getting us to where I wanted to go. We ended up having a conversation with Onstar.

Seemed kind of weird having OnStar in ‘vette, just sayin’ … Good weird though because it got us to the “pink flamingos” at Pots and Plants the Nursery at 360 and Bee Caves Road in Austin.

The flamingos enticed us to pull in and park.

pinkflamingos_mondmann

But I think Connie was most partial to the old Chevy truck.
Or maybe she was just taking pix for my dossier.

pinkflamingoes_cogdogblog-2 flamingo_chevy_connie_burke-2

I took the wheel as we left. Going up the on ramp to 360, I slowed for a car to pass. Connie quietly said, “Ya know, you have the acceleration.”

Oh yeah! I was driving the ‘vette.

While we took 360 out to 2222 old route then to 620, I told stories of ’69 ‘vettes — one that my best friend, Nancy, raced in gymkhanas and another that my husband raced in the Grand Nationals.

When we reach the house I once lived in I looked over the fence to see the red oak I planted in the clay caliche soil in the dry Austin heat.

liz_at_fence_by_c0nnie_burke-3

On the way to Austin’s famous Oasis restaurant on the lake, we told stories about how our kids grew up. We talked business and possibilities.

At lunch we did about 10 minutes trading our favorite Stephen Wright jokes. Who knew that about either of us?

And at the end of lunch, I bought t-shirts for my son and my husband who’ll remember many meals we shared there.

That’s how a car connected Connie to my best friend, my husband, my son, a house we built — all parts of my history — and a hillside full of pink flamingos.

I became a person during that conversation. So did she when she told me some of the same things.

You can bet that I’ll be showing up if she calls. Proof to seal the deal is that I’m not sharing the conversation on the way back into Austin down 6th Street.

It’s not so outlandish that blue ‘vette and some pink flamingos would lead to good business … The car connected us in a mutual experience. Our trip wasn’t about the car it was about the people in it. The car started a conversation that led to a relationship. I can’t imagine how much longer it would have taken to cover the same ground without it.

This wasn’t a free ride without purpose. It was building relationships one person at a time. Back at the convention center, our meeting with Mark Horvath went even better because we knew other just that little bit more.

We’re already ready exploring some ideas together. A natural one is Chevy: Your Mission. Our Drive. People who would like to make a difference in their community (with the help of Chevy vehicles and volunteers) can fill out a short, online application on our Facebook Chevy Missions tab or follow progress on @ChevyMissions

Every business is relationships and relationships are everyone’s business. Companies who reach out fearlessly with trust in their customers are the ones who can win.

You must have a story about how a product connected two people in business. Will you take a minute to share it now?

_____
Thank you, Connie and Chevy for that … looking forward to how we’ll be helping folks in North Central region with the new initiative.

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the ebook. Learn the art of online conversation.

Register Now!! for sobcon-vmc

Filed Under: Customer Think, Marketing /Sales / Social Media, Successful Blog, Writing Tagged With: bc, Chevy Corvette Grand Sport, Connie Burke, customer_relationships, LinkedIn, relationships, SXSW

Blog Post Fatigue? Please Take the Keys . . . Again!

August 1, 2007 by Liz 51 Comments

The Day I Learned What I Know

relationships button

A turning point in my blogging history was called “An Open Thought: Please Take the Keys.” I knew when I wrote that piece that something was wrong; I even had a feeling what it might be. I had been looking for a way to bring it up. . . .

When I did, you were there. You stepped up and told me what I was doing wrong. It was the coolest thing. That was the day this blog became a community.

I’ve always been grateful for the day that you took the keys.

Relationships grow and change.

Last week at BlogHer I overheard someone say something. It’s something I’ve heard in passing on this blog. I’ve also heard the same thing inside the compliments that you give me and in the apologies that come when we talk.

The person at BlogHer said, “If they post more than once a day, they’re banned from my feeds.”

You’ve been more tactful than that, but you’ve been sort of saying the same thing.

Blog Post Fatigue? Please Take the Keys

Not to worry, it’s no longer about me being brave. This time it’s me asking you what you think, what you need, and what you like to read. I can tell from your comments a few things. I’m also perceptive enough to read a bit of what you’re not saying.

On the other hand, I’m as blind as every other human. No one knows that better than this human being.

You’re the people I trust and the people I serve. So, you’re the ones I’m coming to. I’ll lay out the problem, and I hope that you’ll tell me what you know.

The problem: I’m about head and heart, business and life, information and relationships, so I post twice a day at least. When I add in the projects I want to keep up with, references lists and resources, 200 outstanding blogs, and the questions/photos things I like to throw in for discussion, I’m feeling like I post way too frequently.

It’s not like anyone’s advice is going to change who I am, how I write, or maybe even what I do. I’m still the one who has trouble walking in a straight line. . . .

But you took the keys one time and you didn’t steer me wrong then. I’d be downright stupid not to listen now.

I’m many things, but stupid ain’t one of them.

Please take the keys.

–ME “Liz” Strauss
Is your business stuck?Work with Liz!!

Filed Under: Community, Successful Blog Tagged With: bc, blog comments, blog_promotion, Brand_YOU_and_ME, customer_relationships, customer_think, favors, personal_branding, personal-branding, uniquely_liz

Don’t Read Your PR, Read Your Marketing Copy

May 29, 2006 by Liz Leave a Comment

Diverse Portfolio

Customer Think Logo

A high-power company in educational publishing, bought three smaller companies and put them together. They think they offer a diverse portfolio. I think they offer a menu of bacon, ice-cream, tofu, and cognac. They are quite equipped to make the district-wide, state-wide sale. But rare is the sales rep who has the time or experience to speak to the details and nuances of the four individual product lines that they offer.

The Emperor has clothes bought by the bean counters. The bean counters think in BIG NUMBERS. The PR says that’s wonderful. The enterprise doesn’t see the world becoming niches and moving online. [Read more…]

Filed Under: Business Life, Customer Think, Marketing /Sales / Social Media, Personal Branding, Successful Blog Tagged With: bc, blog_promotion, brand_loyalty, Brand_YOU_and_ME, business_promotion, Customer Think, customer_relationships, customer_think, personal_branding, personal-branding, promotion

Customer Solve Your Own Problem

May 24, 2006 by Liz Leave a Comment

That’s Customer Centered

Customer Think Logo

I still keep my personal blog at two click exchanges. I do that for lots of reasons. I feel a little sentimental. My little blog found it’s first friends in such places and I still like exploring them. I also like to watch how such things work. The business models interest me. I want to watch as they introduce new features. I want to see how each community reacts to them.

Brand You and Me

Over the last year, I got to be good friends with a tech at one click exchange. Rachel was like me, a nice one. They had a problem for a few weeks with a spell of trojans. It seems everyone tried to crawl onto my computer I caught four or five in three weeks. [Read more…]

Filed Under: Business Life, Customer Think, Personal Branding, Successful Blog Tagged With: bc, blog_promotion, brand_loyalty, Brand_YOU_and_ME, business_promotion, Customer Think, customer_relationships, customer_think, personal_branding, personal-branding, promotion

Get Ready for Tuesday Open Comment Night

May 16, 2006 by Liz Leave a Comment

Tuesday Open Comment Night

Personal Branding logo

YES, the mike will be open again tonight so start collecting your thoughts. Remember the mike is open there is no post you get to bring what you want to talk about. The rules are even shorter this time — no mean talk.

We got things going fast and furious last week. So, if you missed it, stop on by and check it out. It lasted into the wee hours of the night and the best parts happened long after I was gone.

–ME “Liz” Strauss

Related article
Open Comment Night

Filed Under: Blog Comments, Community, Outside the Box, Successful Blog Tagged With: bc, blog_promotion, Brand_YOU_and_ME, business_promotion, Community, customer_relationships, discussion, fun, ZZZ-FUN

How Was Your Day as a Customer?

May 13, 2006 by Liz Leave a Comment

Whatever You Did Today

Customer Think Logo

Whatever you did today — enjoy a cup of coffee reading the paper, watch TV, work on your computer, clean the house, go to the mall, drive a car, eat lunch, read blogs, take a shower — you used a product. You were a customer.

How was your customer experience? Did anything about it leave you wishing that some business knew you better?

What percent of your experiences leaves you feeling more than satisfied, makes you want to tell people what a great experience you had?

It’s hard to miss when you’ve bumped into a business that values a customer. It’s hard to forget the name of their brand.

Brand you and me.

–ME “Liz” Strauss

Related articles
Feeling a Customer’s First Response
Customers and Credibility
The Customer Think Series on the SUCCESSFUL SERIES Page

Filed Under: Customer Think, Marketing /Sales / Social Media, Personal Branding, Successful Blog Tagged With: bc, blog_promotion, Brand_YOU_and_ME, Customer Think, customer_relationships, customer_think, personal-branding

  • 1
  • 2
  • 3
  • Next Page »

Recently Updated Posts

6 Keys to Managing Your Remote Workforce

9 Reasons To Use WordPress

Useful Marketing Tools That Wont Bust Your Budget

Do You Have What It Takes To Be A Successful Blogger?

Do You Have What It Takes To Be A Successful Blogger?

6 Tips for the Serial Side Hustler

How to Make Your Blog Popular



From Liz Strauss & GeniusShared Press

  • What IS an SOB?!
  • SOB A-Z Directory
  • Letting Liz Be

© 2023 ME Strauss & GeniusShared