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9 Truths About Social Media Big Business Wants Us to Know and 2 Proofs They Want from Us

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Let’s Start Over with Them in Mind

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It’s a typical conversation. Try to explain why the conversation with with customers has changed and often the person listening will tell you why he or she can’t listen. It might sound something like this.

Chief Marketing Officer: [confused, frustrated] I don’t understand why this doesn’t work. I’m an intelligent person. I should be able to do this. Why don’t customers behave? Legal will never go for this.

Social Media Practitioner: Let me tell you what to do …

Chief Marketing Officer: [Not listening] But I have a business to protect and employees that I care about. I know my market and I’m fairly sure what they want. I have to manage up. Where’s the ROI?

Social Media Practitioner: Let’s start over. … Let me listen first. What are your goals?

That last bit is the moment at which you will get the attention of a big business.

9 Truths About Social Media Big Business Wants Us to Know

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Take a minute to to tap into the the CMO’s feelings of confusion, disappointment, and frustration. Everything that has made him or her successful is being challenged by social media and the Internet. Some of us find that exciting, invigorating, and inviting, but at times when we see our friends without work, it’s also downright perilous. Every marketing manager is being asked to succeed at things that have never been tried.

We sometimes act as if what big business needs is to learn from us. That’s where the misconceptions start. Here are some cold truths every big business wishes every social media marketer realized. By now it’s getting to a point where …

  1. Big Business “gets” that social media is not about broadcasting. They get that it’s about listening to customers. Great CEOs listen long before they make suggestions.

  2. Big Business brings an entire culture to the social media playing field. It’s a problem of training and re-processing, not just un-siloing and re-tooling.

  3. Big Business understands that we need to connect with individual solutions. Great social media practitioners offer a unique strategy to each company — one tailored to their goals.

  4. Big Business “gets” that content and networks connect. Yet, a social media strategy and the tactics that draw from it has to fit naturally and move slowly through a business culture that will execute it or the strategy will fail.

  5. Few big businesses undervalue their customers. That’s how they got to be big companies. The older and larger the company, the more they value and want to protect what they have. That they want to mitigate risk is a good thing. To value their hesitance can raise our game.

  6. A social media strategy is a business deal on which people’s jobs, people’s products, and customer’s satisfaction depend. Great social media marketers never lose sight of that.

  7. A business that already understands its community and it’s brand message knows more about how to lead a social media plan than we usually give them credit for.

  8. If you’ve not worked inside a company and talked to their customers, it’s naive to act as if we better understand how best to serve their national or international market. We can offer new options, choices, and opportunities that might suit them. We see from outside the system that’s our value and our flaw.

  9. Businesses dream about social media folks who do their homework, know the competition, and come to the process ready to join a working relationship.

“Great” social media strategies don’t mean much, if the company isn’t built with the processes to sustain them. You can turn a house into a houseboat without investing time. Great social media starts with understanding how a company functions and what is possible within the culture and the people who drive it.

The 2 Proofs Every Big Business Wants from a Social Media Mentor

So what does it take to get get the confidence of a big business?
You can overcome these cold truths with two proofs.

  1. Prove that you can connect with customers in ways that make the big business a hero, make the customers lives easier, faster, and more meaningful.
  2. Prove that you can listen long enough to understand the business, you’ll be pleasure to work with, and bring value to the process.

Want to teach social media to big business? Are you willing to prove it?

–ME “Liz” Strauss
Work with Liz on your business!!

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7 Real Ways a Blog Raises Influence and Increases Expertise

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How to blog series

140 Ch Can’t Say It All Intelligently from the Heart

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Every day I greet the Internet with my coffee and a clear purpose and I find lots of opportunity — information, ideas, and input — offering itself. Never a question about finding that.

If I’m not focused my head is filled with thoughts and energy sparking and flaring in directions that look something like this …

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Unfortunately without focus so much can stay dispersed in that beautiful, but disintegrating way. I can end up responding to and considering bits of data like swatting gnats. Not much progress is made in a world of randomness.

Twitter, in particular, offers ideas I can encounter and pass along, but if I do that, most of what I think vanishes into past thoughts considered and soon forgot as unconnected bits.

If we want folks to know us we also need longer conversations in stronger venues. Telephones help. Personal conversations at meetings are great. If only we could stretch and scale our resources to share that way. So we write.

It’s why I keep my blog. In fact, that fact makes me passionate about why I write every day. But it’s not just the connections that keep me writing.

7 Real Ways a Blog Raises Influence and Increases Expertise

Writing is one way to share our thoughts with more folks more efficiently. Publishing makes the connection more natural and accessible. The words stay present and available through time for anyone who wants to access them. We get visibility and benefit others when we write, but we benefit ourselves as well. By recording our thoughts we make them more in so many ways.

  1. Writing gets us to clarify our thoughts. We have to find words to communicate ideas. We think the ideas through for ourselves. In that process we make them more concrete.
  2. Writing teaches how to see what we think. We have to find words to articulate what’s on our mind. We think the ideas through for ourselves. In that process we make our ideas more concrete, more transportable, and more memorable.
  3. Writing teaches us how words communicate meaning. Every time we write we choose the words we need to express a thought or idea. The more we practice the more we learn how to make choices that help people connect to what we mean.
  4. Writing helps us develop a voice that is natural and consistent, strong and confident. Even when we write for ourselves, we go back to read, listening to what we wrote. We question. We consider. We critique our choices.
  5. Writing teaches to manage our internal editor — to value our own thoughts and to be quiet until feedback is useful. Too often when we just think ideas we can shut them down before we’ve fully considered their possibilities. Trying to put them into words keeps us going to a longer process.
  6. Writing is an opportunity to share our expertise. Everything we write has an audience. Every time someone shares something that we write they add value to our ideas — when they change them and when they don’t.
  7. Writing makes us more thoughtful readers and responders. We bring the insights and appreciation of a writer to what we read. It gives us a venue to ask questions and solve problems with help from the world.

As efficient as Twitter is for conversation, it’s not enough for working out ideas. 140 characters can’t express a full-on deep thought. A soundbyte might get attention, but it doesn’t show depth of knowledge.

Writing is clear thinking made visible. — Bill Wheeler

 

I heard that quote a long time ago and I hold it close every day on the Internet. It keep as a reminder that writing raises my game.

We meet more people in print than we can ever possibly meet face to face. Many people will know our written voice as well as they know our names. Writing is a huge opportunity in a noisy world to teach what we know and to learn from the best of the people we meet.

What sort of thinking have you shared today?

Be irresistible.
–ME “Liz” Strauss
Work with Liz on your business!!

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Forget About Your Ship Coming In – Think about the Captain

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For @ChrisCree , @SheilaS , and @BeckyMcCray

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about how often we end up looking and caring in the wrong direction.

A friend is going for a job or a contract and does everything she can to be all that person wants. Then hears “I’m sorry, but you’re just not a great fit for this job.” She’s so involved in that one position that she’s crushed and any other option is a loss.

Another person so needs a sponsor to move his project forward. He puts together what is a most compelling argument. The potential partner, unfortunately, doesn’t have the resources to help. He sees time lost and his inability to convince someone.

Both are waiting for their ship to come in.

Every day I talk to someone who’s got a grand plan for how things will lay out or how things should be, will be, if only that ship comes in. Listening to them talk you can almost see that ship in the distance on the horizon. The hidden assumption is that the ship will come in and pick them up.

That’s the problem, even if that is a ship in the distance, you don’t own it. Who knows where it’s going? Even if it comes in, where it goes is up to the captain.

What if we slightly shift our vision — stop looking at that one ship and starting thinking about a world full of captains?

Sometimes the harbor is filled with ships waiting to take on working staff and paying passengers. Sometimes is not. But one thing’s sure more than most. Some of people who run the ships have gotten to know each other.

It’s the person, not the job or the sponsorship, that my two friends should be tracking … care about the “captain,” not the ship. Lots of folks have reasons to want to ride along with them for some reason. You can’t negotiate your way on board if the right person doesn’t care about you.

If you want a chance at the real opportunity …

Get the “captain” to fall in love with your vision and to believe in its reality. Move the “captain” to feel like a hero and smart for helping you.

You see …

Even if the captain’s ship isn’t going where we’re going, that person still knows a whole network of other “captains.” If we communicate the value of what we’re doing, chances are most captains will start looking for a ship going in our direction.

Care about the captain and not the ship.

How can you shift your vision to the people who can get you where you’re going?

Liz's Signature

Listen … Are You Doing Enough?

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Italians, Prohibition, and Internet Strategy

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My grandmother, Liza, was born in northern Italy in 1884. She was as tall as I am. I’m not sure, but that might be why she immigrated to this new land.

When Liza arrived here at the turn of the twentieth century, she ended up in a village of about 1000 people. Almost all of them spoke Italian. Most of the men worked in nearby the coal mines. My grandma ran a saloon.

Somewhere along the line, Liza got married and had three children — my father, my uncle, and my aunt. All three grew up speaking two languages. In 1919, two things happened.

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  1. The United States Congress passed the 18th Amendment, which banned the manufacture, sale, and transportation of alcohol.
  2. My dad — of course he wasn’t my dad yet — turned 12 that summer and left home.

My dad traveled about 7 days to get to the biggest town, two towns over and 30 miles away. He found a job, working as an Italian shoemaker’s helper for 50 cents a week. He found a place to live with a brother and sister who offered a room in their home. They were Italian immigrants … and bootleggers.

My first generation American worked for the shoemaker, worked in a factory, and worked in the 700-degree heat as man who silvered mirrors. He used tell stories about what he learned in every job he took. He also talked business in Italian and English at the dinner table of his landlord every night when he went home.

He never was a bootlegger, but he a learned lot from the guy who was. He used to say that had he been, we’d have been a lot richer when I was growing up. But that’s not my point. He was plenty successful as it was.

At the height of the American Depression — two more things happened.

  1. The 21st Amendment to the United States Constitution ended Prohibition on December 5, 1933.
  2. My dad and the bootlegger who became his partner opened a saloon that same day.

You might think that Internet strategy works differently. It doesn’t. The Internet is wider and faster. You don’t have to walk for days, but the people are the same.

Italian or English, Online or offline … strategy is a practical plan to use the conditions and your unique skills and position to act on opportunities as they come.

I’m sure there were lots of folks who talked about building a saloon when prohibition was over. But in that town my dad and his partner were the only ones who didn’t just talk.

Are you doing enough?

–ME “Liz” Strauss

Blue ‘Vette, Pink Flamingos, and Customer Relationships

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How a Car Made a Conversation

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I had the lovely experience of spending two hours with @connieburke in a Chevy Corvette Grand Sport while we were at SxSW. It wasn’t because I’m anything special. Chevy had two ‘vettes, two Camaros, and the Chevy Volt ready for Ride and Drives so that folks could have the experience.

On Sunday when my SOBCon partner, Terry Starbucker walked by the cars, we stopped to say hello and talk to Connie about how ride and drive was going.

All I did was ask.

“Hey, Connie, you know I used to live in Austin. We could take one of these ‘vettes to go see the house we built. I could show you hill country and why folks really love it out by the lake.”

All Connie did was ask.

“I’ll put in for a car on Tuesday. Let’s see if we could make that happen.”

As it turned out, Tuesday it was raining … our GOOD luck because it meant we got the Blue Grand Sport for a couple of hours.

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Connie and I hit the road at around 11:30 a.m. As we started, she was driving. Google maps wasn’t much help getting us to where I wanted to go. We ended up having a conversation with Onstar.

Seemed kind of weird having OnStar in ‘vette, just sayin’ … Good weird though because it got us to the “pink flamingos” at Pots and Plants the Nursery at 360 and Bee Caves Road in Austin.

The flamingos enticed us to pull in and park.

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But I think Connie was most partial to the old Chevy truck.
Or maybe she was just taking pix for my dossier.

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I took the wheel as we left. Going up the on ramp to 360, I slowed for a car to pass. Connie quietly said, “Ya know, you have the acceleration.”

Oh yeah! I was driving the ‘vette.

While we took 360 out to 2222 old route then to 620, I told stories of ’69 ‘vettes — one that my best friend, Nancy, raced in gymkhanas and another that my husband raced in the Grand Nationals.

When we reach the house I once lived in I looked over the fence to see the red oak I planted in the clay caliche soil in the dry Austin heat.

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On the way to Austin’s famous Oasis restaurant on the lake, we told stories about how our kids grew up. We talked business and possibilities.

At lunch we did about 10 minutes trading our favorite Stephen Wright jokes. Who knew that about either of us?

And at the end of lunch, I bought t-shirts for my son and my husband who’ll remember many meals we shared there.

That’s how a car connected Connie to my best friend, my husband, my son, a house we built — all parts of my history — and a hillside full of pink flamingos.

I became a person during that conversation. So did she when she told me some of the same things.

You can bet that I’ll be showing up if she calls. Proof to seal the deal is that I’m not sharing the conversation on the way back into Austin down 6th Street.

It’s not so outlandish that blue ‘vette and some pink flamingos would lead to good business … The car connected us in a mutual experience. Our trip wasn’t about the car it was about the people in it. The car started a conversation that led to a relationship. I can’t imagine how much longer it would have taken to cover the same ground without it.

This wasn’t a free ride without purpose. It was building relationships one person at a time. Back at the convention center, our meeting with Mark Horvath went even better because we knew other just that little bit more.

We’re already ready exploring some ideas together. A natural one is Chevy: Your Mission. Our Drive. People who would like to make a difference in their community (with the help of Chevy vehicles and volunteers) can fill out a short, online application on our Facebook Chevy Missions tab or follow progress on @ChevyMissions

Every business is relationships and relationships are everyone’s business. Companies who reach out fearlessly with trust in their customers are the ones who can win.

You must have a story about how a product connected two people in business. Will you take a minute to share it now?

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Thank you, Connie and Chevy for that … looking forward to how we’ll be helping folks in North Central region with the new initiative.

–ME “Liz” Strauss
Work with Liz on your business!!

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Have the BIG Idea for the Next Twitter? What’s that Worth?

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A Guest Post by Carol Roth

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What if you had the BIG IDEA that trumps Twitter — the one that could get everyone to leave the Fail Whale for your newly imagined super-site? Or maybe your idea is for the next VitaminWater or Under Armour – what would that be worth?

You may know someone who came up with a great idea, or maybe you came up with one yourself – an idea that someone else pursued and made major money from. If you could just find a way to get paid for thinking of the next big business idea, you would be set for life. .

The problem is, you can’t.

The biggest bummer about business is that the ideas behind them aren’t worth anything. As Chris Brogan says, “I could totally do that doesn’t mean anything if you don’t.”

A penny for your thoughts … if you’re lucky

Nobody whose head is screwed on straight will buy a business idea from you (or anyone else) because any value related to a business idea is in its implementation. Maybe if you give someone a business idea they will one day send you a coupon for a free product, but that is about it.

The further something gets away from an idea, the more value that exists. Things like

  • customers
  • profits
  • innovative technology
  • competitive barriers to entry

create value.

The reality of the lack of value in business ideas is a shock and a disappointment to many people who want to get compensated for thinking of “the next big thing.”

Sure, the idea kicks off setting the business in motion, but coming up with an idea is a one-time thing that isn’t particularly difficult, doesn’t require much risk and doesn’t take a lot of work. Even if you laid in your bed fine-tuning the idea every night before you went to sleep for six months, this work pales in comparison to the amount of work required to get the business started and to make it successful. The more action you take and the greater the results that you achieve from that action, the more value you will create.

That BIG Idea for the next Twitter, Vitamin Water or Under Armour really isn’t worth anything at all.

All of the other facets of starting and running the business, of which there are many, are quite difficult to do. They require a lot of risk to do and to do well. They aren’t done once, but have to be attended to on pretty much a daily basis. They take a lot of hard work. So, in looking at this whole thing we call a business, would you place a lot of value on a one-time idea that took no risk to produce, or on the other myriad tasks that have to be done indefinitely, day-in and day-out, that take a ton of risk and hard work?

Bottom line: It’s not the idea; it’s the execution over time that counts.

Are you ready to put the work into that BIG Idea of yours?

—–
Carol Roth writes Unsolicited Business Advice (TM) or aspiring entrepreneurs, solopreneurs and other small business owners, at CarolRoth.com You can find her on Twitter as @CaroJSRoth

Thanks, Carol. Ideas are everywhere. Execution is not.

–ME “Liz” Strauss
Work with Liz on your business!!

Buy the ebook. Learn the art of online conversation.

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