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Helping Clients Get Past Blogaphobia

May 3, 2006 by Liz

Enthusiasm Can Kill

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Just today I wrote an email to a potential client I met with two weeks ago. In it I wrote this phrase I know my enthusiasm can be huge. We’d gotten into a conversation about blogs and how they were changing the world.

I wish that I had read the article I found exploring later that afternoon. It’s a piece by Anil Dash at Six Apart News called How to keep blogs from scaring the hell out of people. It’s just packed with truths. [Read more…]

Filed Under: Customer Think, Marketing /Sales / Social Media, Personal Branding, Strategy/Analysis, Successful Blog Tagged With: bc, blog_promotion, business_blogging, Customer Think, customer_think, Jonathan_Schwartz, Kathy_Cassidy, Oleg_Koefoed, Six_Apart_News

Blogtipping Makes Cowtipping a Thing of the Past

May 2, 2006 by Liz

Since Easton Ellsworth of BusinessBlogwire got the great idea of starting a Blogtipping Tradition. The Magic Middle Links have started flying and the power is growing. Kids all over the Midwest have given up cowtipping and cows are giving more milk. Farmers are grateful. A parade is in the planning stages.

In attendance were the many players who jumped on the Blogtipping bandwagon. You should go see them.

  • Liz Thompsonstarted off on the cow bell in honor of the earlier tradition.
  • Mike Barlow did the one-man band thing.
  • Martin Neumann sang a solo in three part harmony.
  • Mike Samsone chose jazz scat as his entertainment to keep with his converstations theme.
  • Phil Gerbyshak joined the choir.
  • Tom Vander Well showed up with 76 trombones.
  • Greg Balanko-Dickson sang a capella to a reggae beat.
  • Joseph Thornley
    made certain we were all musically in tune.
  • Chris Clarke got us going with a blogtipping rap.
  • Mike Sigers of Simplenomics fame did a fabulous drum solo with his band LInk Lead and the Reader Hoarders.
  • Liz Strauss played the angelic harp, of course, because she’s the nice one.
  • –ME “Liz” Strauss

    Related article
    Blogtipping Day–Where’s Yours?

Filed Under: Community, Links, Successful Blog Tagged With: bc, blog_promotion, blogtipping, Chris_Clarke, Easton_Ellsworth, Greg_Balanko-Dickson, Joseph_Thornley, Liz_Strauss, Liz_Thompson, Martin_Neumann, Mike_Barlow, Mike_Samsone, Mike_Sigers, Phil_Gerbyshak, Tom_Vander_Well, ZZZ-FUN

Getting Customers to Stop by to See You

May 2, 2006 by Liz

Walking the Trade Show Floor

Customer Think Logo

Yesterday walking the trade show floor, I felt I was in a 3-D blog world. Aisles and aisle of blogs sitting side by side with real people in and around them. They were all in the same market, different niches. Some were not easy to tell apart. I was scanning the signage to get a clue. Oh my! 60% were woefully inadequate. Here’s what I saw.

  • Company names with not a hint of what they do.
  • A list of what the company does, but no name to pull it together.
  • Taglines that said abolutely nothing, i.e. making things happen — good things? bad things? It didn’t say.
  • Taglines that said the same five buzz words that I found at most every other booth.

It seemed clear to me that the folks who designed these books — 3-D blogs — were thinking of what they thought the customer should know rather than thinking of what the customer might have come to find out. Standing outside each booth that I’m talking about I only had one question. [Read more…]

Filed Under: Content, Customer Think, Design, Successful Blog Tagged With: advertising, audience, bc, blog_promotion, Brand_YOU_and_ME, Customer Think, Design, personal-branding, readers

Blogtipping Day–Where’s Yours?

May 1, 2006 by Liz

Link Love Costs Nothing

Easton Ellsworth at Blogwire declared today official Blogtipping Day and I’m in. How about you? As
the song goes “Give a little bit . . .” Here’s how it works.

  • Choose three or more bloggers you admire and link to them,
  • List three reasons why you admire each one.
  • Then add a tip at the end.

That’s all there is to it.

Janice Myint

  • Janice is the best at her job. She knows what she’s doing.
  • Every email and message is filled with smiles and energy. I feel like a valued customer every time she talks to me.
  • She takes on big complaints as personal quest, and tackles them like a warrior.

Tip: Janice, be careful. The whole blogosphere is going to be proposing marriage to you, and trying to steal you away.

Jeremy Wright

  • Jeremy’s a great guy with a heart as big as the world.
  • He works hard, doing thousands of things, but never loses his humanity.
  • He makes things happen for other people and asks nothing in return.

Tip: Jeremy, don’t wear yourself out. We need you just as you are.

Brian Clark

  • Brian teaches me more about writing every time I read his blog.
  • He has been a friend to me beyond the call of duty.
  • I feel lucky to have him in my address book.

Tip: Brian, stop, breathe and look at what you’ve built. It’s fabulous.

That was fun. I hope I get time to do more before the day is over.

–ME “Liz” Strauss

Filed Under: Business Life, Community, SOB Business, Successful Blog Tagged With: bc, blog_promotion, blogtipping, Brian_Clark, Community, Janice_Myint, Jeremy_Wright

Quality, Schedule, Budget

April 30, 2006 by Liz

Taking This Show on the Road

Customer Think Logo

In an hour or so, I move my computer downtown to a hotel in Chicago while I attend a literacy convention. I know. I know. I live here. I could stay at home.

It’s a bit of a financial hit. Convention hotels in Chicago aren’t particularly inexpensive, but I see it as an investment in my customers and myself.

It’s hard enough to give my clients my undivided attention at a convention of 15,000 attendees. I want to have the flexibility to be at their exhibit booth when meetings inevitably are rescheduled. I want to be around for the after-hours events when relationships become real.

An adage in publishing, perhaps in every business, says:

Quality. Schedule. Budget. Pick Two.

What’s the right choice? Is it always the same two?

Besides it will be fun, sending you notes from the convention. Any advice you have for me while I’m there?

–ME “Liz” Strauss

Related articles
Don’t Pay Attention — Are You Curious?
Better Than Hi! How Are Ya?
Do You Know a Customer When You See One?

Filed Under: Customer Think, Marketing /Sales / Social Media, Personal Branding, Strategy/Analysis, Successful Blog Tagged With: bc, blog_promotion, Brand_YOU_and_ME, budget, Customer Think, customer_think, personal-branding, quality, schedule

Customers and Credibility

April 29, 2006 by Liz

Two Words

Customer Think Logo

Two words I guard ferociously when it comes to my brand — customers and credibility. They, in fact, mean the same thing as Brand You and Me. I cannot think of better brand promotion than valuing customers and earning credibility.

Darren is running a fabulous series on Credibility. If you’ve not been there yet. You need to be. There’s nothing else like it on the Internet.

Come back and tell me what you think of it.

–ME “Liz” Strauss

Related articles
5 Sure-Fire Ways to Break the Promise of Your Brand
Customer Think: I’m Not a Kid, I’m a Person
Brand YOU–When An Apology Is in Order
Brand YOU–Handling Problems

Filed Under: Customer Think, Motivation, Personal Branding, Successful Blog Tagged With: bc, blog_promotion, Brand_YOU_and_ME, credibility, Customer Think, customer_think, Darren_Rowse, personal_integrity, personal-branding

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