customer-relationships Archives - Page 5 of 5

6 Steps to a Branded Business Blog in Record Time

June 21, 2006 by Liz

Branding IS Who We Are

It’s enough to say that a person’s perception is that person’s reality. What a person believes is what that person knows. Most folks don’t think about a difference between the two. Why should they? That’s philosophy. Life works out just fine without having to stop to think about such things, doesn’t it?

What did I just say?

In my own way, I said that customers decide who we are by what they perceive. They are the folks who define a brand. So the best plan is to make sure their perception matches what we want our brand to be, because in their eyes our brand is who we are.
[Read more…]

7 Steps to Being Recognized as an Expert

June 20, 2006 by Liz

The Catch 22 of Being an Expert

One of the hardest parts of business blogging is finding a niche where you know you can write successfully. Once you find that niche, naturally you’ll looking to find readers. Those readers that you’re looking for are looking too. They’re looking for a writer they have time for — someone they can trust and rely on — an expert.

Becoming an expert seems to be a Catch 22.
You have to know your stuff to be an expert. But . . .
It seems that “expertness” starts out as not what you know, but what you’re known as.

You have be an expert, before folks will see you as one.
A Ph.D. helps, but it doesn’t automatically translate to expert. Testimonials from other experts help too, but they aren’t a magic entry to the world of experts either.

The problem for the most of us is . . . if no one will look at what I know, how will I ever be recognized as an expert?

7 Steps to Being Recognized as an Expert

There’s no question that to be an expert, you have to be knowledgeable, authentic, and hardworking at what you do. Everyone pays dues to get to the top, but knowing what to work at helps a lot too.

To be recognized as a expert, someone has to see your work and know its quality, see its value, find it relevant and worth coming back to.

These are the 7 Steps to being recognized as an expert when someone comes to look.

Be the expert you are, not the expert someone else is. You are the only you the world has. That differentiates what you offer from the start. Know your strengths and play to them.
Be an expert in ONE thing. Find ONE niche that fits your strenghs. People like a “go to” person for a specific need. Once they come they can find out about the other wonderful things you know about.
Write expert content. Readers want top-notch, quality, relevant content — information, answers, AND analysis. They can get news anywhere. Add your expert opinion, analysis, evaluation, synthesis, or predictions.
Be an expert at keeping track of your niche. Don’t overwhelm yourself with feeds, but have an aggregator. Follow popurls to get the latest on the social bookmarking services. Read the magazines and the blogs that talk about the topics you cover.
Be an expert at specialized searches. Make finding interesting content tidbits your expert quest. Get to be friends with Google Alerts and similar services. Follow terms around the Internet.
Be an expert at getting the word out. Get to know the other experts in your niche. Talk with them. Visit and comment on their blogs. Ask them for an interview. Volunteer to guest post now and then.
Be an expert at going deeper into your niche. Saturate yourself in the trends, but go deep too. Find out what researchers are thinking so that you can offer your readers the highest quality and most relevant information and analysis.
Plus one: Be an expert at having fun. Nothing is more appealing than an expert who loves what he or she is doing. Share the joy of your niche with the folks who come to see you. They’ll want to know more about what it is that you do.

Striving to be an expert in your niche lets your readers know who you are and why they should keep coming back to see you. It’s a key centerpiece of your brand — quality, knowledge, and credibility as promotion. If you’re ready when that person comes to look, the rest will happen. Just keep counting to seven — seven key steps to being an expert that is.

What better way to promote your brand and your business than to have everyone see you as the expert? How can I help you do that?

–ME “Liz” Strauss

SOB Business Cafe 06-16-2006

June 16, 2006 by Liz

Welcome to the SOB Cafe

We offer the best in thinking–articles on the business of blogging written by the Successful and Outstanding Bloggers of Successful Blog. Click on the title shots to enjoy each selection.

The Specials this Week are

Mike Sigers at Simplenomics shares a seven-day plan to build a brand and customer relationships, to improve the blogosphere, and to make the world a better place. This one I printed out, put over my desk, on my bathroom mirror, inside my front door, next to my bed, and on my kitchen cabinet.

Ariane Benefit at Neat Living explains how clearing the clutter from our workspace not only pays off in productivity, it makes room for important new business to enter our work days.

Ben Yoskovitz is holding a Father’s Day Special at IGotNewsforYou. This might be news for you and for your dad too.

Rob at Jamdo has a great post outlining four crucial steps to making our blogs more attractive to readers — stickier.

Related ala carte selections include

Sidharja Qhaum at Jamloceng offers gamers a treat called “Alky,” a tool that converts a Windows EXE to MacOS or GNU/Linux.

Sit back. Enjoy your read. Nachos and drinks will be right over. Stay as long as you like.
No tips required. Comments appreciated.

Have a great weekend!

–ME “Liz” Strauss

9rules List Take 2

June 11, 2006 by Liz

Hello

This is me. I’m Liz. I’m the nice one.
I love 9rules Network. This Not a critique of the blogs there.
I never imagined in a million years it would be taken as such.
I’m sorry it was mistaken for that.
My apologies. I am truly sorry if that was not clear..
It saddens me to think someone would mistake this as something like that.
I’m so very sorry to all of you and so embarassed.

So I set the record straight.
I loved 9rules and everyone I met there when I was member and I still do.
Paul Scrivens has only been good to me. I consider him a friend.
This piece was simply meant as study in how quicky readers can sometimes make decisions
That was all.
As my dad use to say, “Only believe 1/2 of what you see, and none of what you hear.”

Sincerely,
Liz

PS. This was a post about the mathematics of a customer’s quick scan. 13,5% of 111 made a “I wanna look later list. Read the post again. There is no critical malice in it. It is an emotional observation of my own behavior.
_______________________________________________________________

Going Down the List Again

A week ago the 9rules Network announced 111 new sites had been selected to join them. I had the interesting experience of going through the list of 111 domain names looking for the blogs of folks I knew. I learned a few things from that experience that I think are worth sharing.

UPDATE: It seems I need to update this. These are the response of a cursory look through a bunch of 111 blogs that I knew nothing about, except that within them there were a certain number I already knew well. I had a limited lime as I went through list to capture those that immediately grabbed my attention. This doesn’t mean those that didn’t have something wrong. I wasn’t judging a contest. I was supershopping as some customer on timed reconnaissance might do. There is no intended implication that the blogs I left behind have anything lacking. This is about 15 unnamed blogs I happend to pick up on my way through a list of 111 that were selected.

Think of these as observations from the field. Do what you will with them.

I don’t pay attention to domain names. I pay attention to titles. That meant I had to check every single one just to be sure I didn’t miss a great blog — a blog that has, for one reason or another, a domain name that is wildly different from its title. If you have a different name on your blog, make sure that folks know about it, before they have to go through search engines to find you.
Too much going on and nothing to look at. There were several sites that couldn’t hold my attention for longer than a second. They made it easy to click on.
I was in a hurry to get to the short list. Some bloggers actually said they weren’t good enough to be in 9rules. I decided to agree with them. When there are too many choices in a short time space, customers look for reasons to say no. At least I know that I do.
On a second look, only 6 of the 15 blogs I bookmarked still hold my attention. I collected what I thought were 15 winners. I went back to check them out tonight. I couldn’t remember what I saw in most of them. Most seemed unremarkable. Had they blown their wad to get in? Did they not stand up to a longer look?
This is not the time to think that folks won’t notice. One of the 15 still has the same post up — the post that says it was chosen to be in 9rules.

Only 6 out of 111. Granted I went through the list fast and furious, but . . . even 6 out of 15 is disappointing. . . . I’m going to keep watching all 15 of them. I’ll let you know whether things change.

PS — I still like the ones I knew were great going in.

–ME “Liz” Strauss

Related articles
9rules Picked Great Ones
See the entire Customer Think Series on the SUCCESSFUL SERIES PAGE

The Blogging Goals Project

June 10, 2006 by Liz

The Writing Project

Darren Rowse suggested a Group Writing Project in which participants considerted and shared their writing goals. I thought is was a worthwhile and timely event. So I did my part, My Father’s Saloon — a Blogging Story, about the place I want blogging to hold in my life. Other folks took other routes. All together there were 130 posts written, if I counted right.

Here are the highlights, most from folks we know. Stop by a few; have a read; leave a kind comment, if you time. I’m sure that everyone would appreciate hearing from you.

Inquisitive minds wanted to know.

James Martin starts everyone out with the crucial question. Why Do Blogs Exist? Meanwhile Yehuda is working on his own question — How I plan to take over the world. While Melly asks Is it True I should have Blog Goals?

Analytical ones were quite focused.

Ann Michael took a Sanity Check! Hock Ng considered Being a Purple Cow. Trisha discussed Blogs, my Goals and Everything. Rod at Wintermute added perspective in Blogging for Myself. Sheila Scarborough was quite clear. She said to Prevent a Midlife Crisis – Blog!

Manly men took up the challenge.

Easton Ellsworth put a prize possession on the line. If I DonÃ¢â¬â¢t Keep This Blogging Goal, You Can Have my PEZ Dispenser. Ben Yoskovitz vowed to Get Rich or Die Trying (OK not really, but it sounds cool, No?) Jack, on the other hand, took the opposite approach. 365 days left to kill this blog – this is what I call a killer Blog Goal.

Rugged individuals did their thing.

KimBahLee says Blog less. Kristonia Ink! speakth the 11 Commandments of blogging in the Blog Bible. jason Boog confesses in the latest blockbuster film, “Jason Boog Always Screws Up His Goals.”

In the end it all comes down to a small list of priorities. Mayvelous has hers down in
The Great Determinations of Mayvelous.

Why Do This?

Group projects like this worth are always worth considering. If you have the time to participate — they are often a win-win-win for a small investment. Knowledge shared here is wide and varied, highly useful and fun. Links made here strengthen the web-like connections of the Internet. Connections shared by us — folks in the middle are sharing these links, not A-Listers.

Collaborations like these are also great promotion for every blog involved. It’s branding, letting people know you exist, who you are. Relationships start. New discoveries are made. It’s participating becoming part of the conversation. Imagine commenting on that many blogs in just a few seconds. The impact is exponential and lasts a long as any blog reader who reads your blog, any blog writer that links to yours.

The best part is I’ve already discovered new blogs and new bloggers I really like. Nothing can top that as a reason to participate. This is one more way to be part of the conversation.

How might you carry this home to your blog?

–ME “Liz” Strauss

Related articles
See the NEW BLOGGER PAGE, if you’re looking for serious.
See the category ZZZ-FUN if you’re not.

Why? Because — How Much More Do You Need?

June 3, 2006 by Liz

At About Age 3

“But Mom, I need one.”

“No.”

“Why?”

“Because.”

Around age 3 1/2, iit becomes, “Because I said so.”

That’s when we begin to learn the power of the word because. That one word becomes ingrained in our mind. That one word because — becomes a reason for anything. Our parents teach us that. [Read more…]