Customer Think Archives - Page 22 of 24

Getting Customers to Stop by to See You

May 2, 2006 by Liz

Walking the Trade Show Floor

Yesterday walking the trade show floor, I felt I was in a 3-D blog world. Aisles and aisle of blogs sitting side by side with real people in and around them. They were all in the same market, different niches. Some were not easy to tell apart. I was scanning the signage to get a clue. Oh my! 60% were woefully inadequate. Here’s what I saw.

Company names with not a hint of what they do.
A list of what the company does, but no name to pull it together.
Taglines that said abolutely nothing, i.e. making things happen — good things? bad things? It didn’t say.
Taglines that said the same five buzz words that I found at most every other booth.

It seemed clear to me that the folks who designed these books — 3-D blogs — were thinking of what they thought the customer should know rather than thinking of what the customer might have come to find out. Standing outside each booth that I’m talking about I only had one question. [Read more…]

Quality, Schedule, Budget

April 30, 2006 by Liz

Taking This Show on the Road

In an hour or so, I move my computer downtown to a hotel in Chicago while I attend a literacy convention. I know. I know. I live here. I could stay at home.

It’s a bit of a financial hit. Convention hotels in Chicago aren’t particularly inexpensive, but I see it as an investment in my customers and myself.

It’s hard enough to give my clients my undivided attention at a convention of 15,000 attendees. I want to have the flexibility to be at their exhibit booth when meetings inevitably are rescheduled. I want to be around for the after-hours events when relationships become real.

An adage in publishing, perhaps in every business, says:

Quality. Schedule. Budget. Pick Two.

What’s the right choice? Is it always the same two?

Besides it will be fun, sending you notes from the convention. Any advice you have for me while I’m there?

–ME “Liz” Strauss

Customers and Credibility

April 29, 2006 by Liz

Two Words

Two words I guard ferociously when it comes to my brand — customers and credibility. They, in fact, mean the same thing as Brand You and Me. I cannot think of better brand promotion than valuing customers and earning credibility.

Darren is running a fabulous series on Credibility. If you’ve not been there yet. You need to be. There’s nothing else like it on the Internet.

Come back and tell me what you think of it.

–ME “Liz” Strauss

Don’t Pay Attention — Are You Curious?

April 27, 2006 by Liz

Pay Attention!

Pay attention.

How many times have you heard those two words?

What did they really mean?

To me they meant sit up straight; fold your hands; and be quiet. Look and listen?

I used to think life was all about paying attention. I don’t think that anymore.

Paying attention is passive. I don’t wait for things to come to me.

Are You Curious?

The world moves faster than waiting allows. If you want to know things, you have to do more than pay attention. Observing only provides half of the story. You have to get out there and find out things. That means you have to be active–get curious. Ask questions. Get interested in everything. Don’t leave an idea uncovered.

Pick a block of time today. Question everything you do. Use curious questions like these to build your business.

Do I always do this task this way?
Is this a habit or do I have a reason?
Is there another way to do it?
Do other people do it the same way? Get curious. Don’t just take your own word for it. Check it out.

We have this way of fooling ourselves into believing that everyone thinks as we do.

After you’ve gotten curious about how you do things, check out whether other people do things the same way as you. That’s the whole point, you see.

Curiosity As Influence

I need curiosity to know my customers, my readers. I’m lucky. I’m weird enough that people have made it clear that I’m not focus group material in any way — but my curiosity is influence. It changes how I think and how people see my business. Curiosity connects. It forges links. My curious questions establish my interests and seal my one-of-a-kind value.

Still, you’re one of a kind too. Things you do in your own way or in a way that’s different from many of your customers, deep curious questions you ask establish that. Sharing your curiosity adds value to a business.

As a customer, I value a brand that’s curious about what I like. It makes me curious about the people behind the brand. I want to get to know them and once that happens, I want to do business with them too.

How might you use curiosity to promote your brand?

Be irresistible.
–ME “Liz” Strauss
Work with Liz on your business!!

Buy the Insider’s Guide to Online Conversation.

Cow- . . . Er . . . Blogtipping

April 26, 2006 by Liz

I Know Cowtipping

Where I grew up, some kids would go out cowtipping in the summer. They would drive out to 1-Mile Road or 2-Mile Road to find a farm where cows were sleeping, sneak up on a cow, and push it over. Then they’d run back to their cars laughing.

I didn’t do it. I’d like to say that was because I am a humane soul. I am a humane soul. That’s true, but that’s not the reason I didn’t do it. I didn’t do it, because I make a habit of not disturbing sleeping beings, especially those that are larger than I am. The risk is more than I care to take on.

But Blogtipping?

This morning when I went to check my links at Technorati, I saw one from Easton Ellsworth at KnowMoreMedia called It’s A Great Day For Blogtipping. Needless to say I was a bit concerned.

I stood up to look at my computer to make certain it was upright. Then I viewed my homepage to be sure that it wasn’t sideways. Whew! What a relief to see it looked fine. Those two things out of the way, I could then click the link without fear to find out what Easton had in store for me.

Blogtipping Easton Ellsworth Style is a great example of showing readers that you value them.

He’s right. It is a great for blogtipping. Will you tip a blog today?

–ME Strauss

Better Than Hi! How Are Ya?

April 24, 2006 by Liz

Conversation Starter

The first step in getting to know anyone is conversation. Sometimes though, conversation doesn’t come so naturally. It’s no fun to find yourself in a situation with nothing to say for whatever reason. I keep myself armed with a question or two that I can pull out on those occasions.

A great “getting-to-know-someone” question has three critical traits.

It’s open-ended to get the other person talking.
The responder can choose what to reveal.
No implied judgment or right answer is hidden within it.

The question I use most often when I want to spark conversation is this one.

So, what do you do when you’re not doing this?

I’ve had fabulous conversations with CEOs, cab drivers, hair dressers, and once with another person stuck in a elevator. I’ve always parted those conversations feeling like I’ve made a friend.

Got any conversation starters that you use?

–ME “Liz” Strauss