Critical Skill 10: The 4 Keeper Traits of Productivity — Are YOU the New Killer App?

June 28, 2008 by Liz Leave a Comment

Think and DO!!

Are you guilty of having too many ideas?
Do people run when you get a brilliant thought?
Been there. The Internet and the innovative offline world are bursting with what ifs and how abouts.

BUT . . .
ideas vaporize when all we do is think about them.

We need to DO something with ideas to make something happen.

The 4 Keeper Traits of Productivity

In this series, I’ve laid out critical thinking skills important to success in a world of thinkers. Each is a way of using our minds to work with information and ideas to solve problems and move actions forward. The first nine skills aren’t much without the ability to manage and to apply them.

Productivity gets noticed because it produces results.

Various Language Products Written or Managed by Liz Strauss

Self-sustaining productivity gets noticed.

Whether it’s millions of books made especially for kids or it’s millions of kids who learned to read, because teachers cared that they did.

Results are the point. What good is all of this critical thinking without something to show for it?

Self-sustaining productivity has four keeper traits.

They all begin with C.

Commitment. Keep believing in your goal. Self-sustaining productivity demands that we stick to plan even when something shiny looks attractive right now. Commitment brings our priorities into focus when we’re distracted.
Competence. Keep training to achieve it. Without high-end abilities, skills, and experience, it’s hard to produce high-end results. Things move more quickly and with fewer problems when we’re geared for the challenge. It’s hard to be productive, if we don’t know what we’re doing.
Consistency. Keep your standard high. Self-sustainining productivity relies on effective and efficient performance.
Credibility. Keep your promises. We’re most productive when do what we say we will. Credibility is the trust and confidence that inspires people to help.

Self-sustaining productivity is confidence in relationships on the street, in the workshop, and in the boardroom. It’s confidence in ourselves and confidence that others invest in us.

I wrote this paragraph in the introduction to this series.

Intellectual propertyâ€“contentâ€“is an asset that not only gets produced, but reproduced, reconfigured, and repurposed for variety of media. Those who produce intellectual property are builders of wealth. An original idea that solves a problem or presents an opportunity is worth more now than it ever has been. Those who develop and mold original ideas are the new â€œkiller app.â€

Be social. Network all you can. But don’t neglect the time to stretch your mind.

What are you doing to think ideas, solve problems, and make new realities?

Yeah, you. Can you be. . . will you be . . . are you the new killer app?

–ME “Liz” Strauss

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Brand YOU – When An Apology Is in Order

April 6, 2006 by Liz 8 Comments

The Challenge of Apologies

Handling an apology can seem like an overwhelming challenge, especially in a business situation. At the least, it makes everyone involved self-conscious. With a clear head and a eye toward resolution, apologizing can be the same as handling any other problem. Follow the same five basic steps.

Handle Yourself Not the Apology

1. Give yourself a chance to breathe.

2. Slow down your thinking.

3. Know the part where you are wrong.

4. Gain your balance and make a plan.

5. Move forward with calm and confidence.

Remember again to breathe.

Giving and Receiving Apologies

Don’t let the words, “I’m sorry,” scare you. They’re powerful words that, when given with care, can gain you more respect. An apology well received can do the same. It’s the fear of those two words that makes apologies go wrong.

Realize when you walk into a situation where an apology is going to happen that there is no person who has not behaved badly at some point in his or her life. If you’re having trouble starting, say so. If you feel you can say things more clearly in writing do so. Then offer the other person the choice to listen while you read it or to read it while you wait.

With apologies, less is more. Mean what you say and keep it simple. Don’t use an apology to move an agenda forward. Use these principles to uphold the integrity of your brand and to help everyone involved feel like a person of value.

When Apologizing

1. Own what you did wrong.

2. Start by saying why you are apologizing–that you value the person and the relationship and why it is important to you.

3. Say you’re sorry and say what you’re sorry for. “I’m sorry, I behaved badly.”

4. Don’t expect a response. It’s okay, if there isn’t one. Leave the other person a place to stand.

5. Thank the other person for listening.

When Accepting an Apology

1. Know that the other person feels self-conscious too. Be gracious and accepting.

2. Do say thank you. It feels more honest and equal than, “I accept.”

3. If you’re sorry too, say so. Don’t say things that aren’t true.

4. Always leave the other person a place to stand.

5. Always give the other person as much time as he or she needs.

Have a conversation after the apology. It’s a chance to get to know that person in a new way. Be thoughtful and honest, and you may forge a stronger relationship built on new respect.

A True Leader

Once you have apologized or heard an apology, move on to cooler more interesting matters. Don’t keep apologizing or talking about the incident. The horse is dead. The sale’s been made–don’t buy it back. Too much talk about it will devalue what’s already been said. The power of “I’m sorry,” diminishes the more times you repeat it. It also makes for more discomfort.

Do spend quality time as one human being with another sharing undivided attention. You may not make a new best friend, but you will find a person who has a few things in common with you. That’s a starting point for a new working relationship. You’ve just been through something hard together.

Apologies are never easy, but they don’t need to be scary or humiliating. The ability to apologize with grace and respect is a quality of a true leader.

–ME “Liz” Strauss

Have Failure of the Imagination

April 5, 2006 by Liz Leave a Comment

Plan B No–Fail Fast and Move On

The meeting had just started. We were talking to the company’s major owner-partner. We had laid out the framework of how we would turn the company around. The partner turned to the company president and said, “And do you have a Plan B, in case this doesn’t work?”

I said, “If you don’t mind . . . ” and asked if I might edit his question. We knew each other well, and so he said, “Sure.”

My new version was, “Is the plan flexible enough that if you find one or more parts not working, you can adjust your plan and keep moving forward?”

. . .

After the meeting, the owner-partner queried what my thinking was in editing his question. I said that it was two-fold: that how he thought affected our thinking and that to talk of Plan Bs at that juncture was to give permission to fail at Plan A before we’d even tried to make it work.

I really don’t like assumptions that Plan A has a chance of failing. I really don’t like Plan Bs for that reason. I don’t mind failures. I like to see them coming, fail fast, and move on.

Failure of Imagination

I actually seek out failures of imagination. I have them on purpose often. This is not a literal “my imagination does not work” kind of thing. It is my imagination conjuring all kinds of failure situations.

I use imagined failures to get ideas for writing and for all kinds of problem solving. Here are a variety of situatons and ways you might use failures of imagination to bring you to a stronger outcome.

Getting Ideas for Writing

Ask questions such as these.

Personal Failures as Ideas

Questioning Other Folks’ Possible Failures
Why is this person not qualified to teach, say, or do this?
What would happen if I actually tried this?
Where’s the flaw in this argument?
What information is missing from this report?
What failures are in the famous person’s past?
How many failures preceeded this invention?
How long before this gadget breaks down?

Designing a Process

Ask questions such as these.

On an Interview or With a Client

Ask questions such as these.

On Your Brand Identity

Ask questions such as these.

On Promoting Your Blog

Ask questions such as these.

Positive Negatives

No need to jump to the negatives. Instead, use them to keep your life positive. The trick is not to focus on the unproductive, but to seek out unwanted outcomes to find fun, positive ways to avoid them. Think of imagining failures as building a safety net for the tight rope walk that is your brand and your business.

Having a failure of imagination can be a fantastic resource for protecting your business. It’s so much more fun than working out a Plan B that, if you think about it, could easily have the same failure opportunities as Plan A does.

Can you have a failure of imagination? Are you positive or negative?

–ME “Liz” Strauss

Critical Skill 2: Mental Flexibility Test

April 3, 2006 by Liz Leave a Comment

For those of you who like to test your mental flexibiity, or for those of you who want a little more practice. Here’s a test that’s been around for a while you might try for yourself. Think of the test as a personal challenge. It’s not a test of intelligence or creativity. You might find that the answers you don’t get right away will come to you over the course of the next few days when you least expect them to. To access the test and give it a try click the screen shot below.

A score of more than 16 is supposed to be genius, but if you go for days you should be able to get them all. Personally I think there’s a genius in all of us. . . . No one has described what a genius is yet.

–ME “Liz” Strauss

Brand YOU–2 Keys to Leadership

April 3, 2006 by Liz 7 Comments

Keeping It Going

Now that you’ve got the basics of your brand YOU in place, you might start a log. Keep track of ideas that work for you and things that you want to work on. You might keep notes on feedback you get that applies to your brand strategy–statements folks make about you, such as “Gee, you’re always so good at getting things done.” Keeping track of such things is important because other folks really decide what your brand is. You only decide what you want it to be.

The first notes in your journal might include notes on leadership such as this.

2 Keys to Leadership

Leadership is an essential part of any personal brand. A living leadership brand has two vital keys–humanity and communication.

You show humanity when you accept your own mistakes and the mistakes others make. There is leadership in that big word forgiveness that too many would be leaders often miss. How nice it is to work for, and with, someone who not only forgives others, but forgives himself or herself as well. Leaders who never err, make everyone nervous, so don’t try to be perfect. That only makes others think they have to be perfect too.

Part of being human is talking to other humans. Communicate. The free flow of information is critical in any leadership role. Communication not only lets people know what is going on, it lets them know that you care about them. Share your thoughts with discretion, grace, and humility. They will return the favor by sharing their thoughts with you.

An Ongoing Task

Building a brand and keeping it going is an ongoing, organic, living, breathing task–just as being you is. Check in on your brand every day or so to see how it’s going. Check your desk to make sure that it still looks like your big idea, too. Each time you reach a benchmark–a great sale, a promotion, a new client–check in on your brand and decide whether it needs a new coat of paint.

Your personal brand is an investment in you and your future. You’re a leader now. Let’s work together to keep your brand a perfect example of the unique valuable you.

–ME “Liz” Strauss

Critical Skill 2: Mental Flexibility

April 3, 2006 by Liz 5 Comments

Mental Habits

Just this morning, a friend shot me an email. It asked whether I had time to write up a quick press release. I replied that I probably could and asked the three questions I do to size the time it will take to get the job done.

What is it for?
When do you need it?
Do you have a model for what you want?

I got a response from my friend that was an apology. Apparently my last question reminded him of the press release he had from last year for the same event. He could just brush that off, rewrite it, and use it again.

His habit was to start from scratch on everything. My questions had pushed his thinking.

Flexing Your Thoughts

When I look over the original article for this series, The 10 Skills Most Critical to Your Future, I keep coming back to the idea that mental flexibility might be the one skill that has the most initial impact. This is the crowd pleaser–the hero. Mental flexiblity unbends the bent, unties the knot, and unsticks the stuck. People notice that kind of thing right away.

If you can do that and they cannot, they think you’re really something.

Like it’s name implies, mental flexibility is a matter of being in shape. Flexing your mental abilities isn’t that different than flexing your muscles. Warm up and try them out one at a time. Know your limits and know your goal is to broaden your scope. These are some ways to stretch your mind, to make your thinking more flexible.

1. Listen to people that you disagree with. Take in their arguments and follow their logic. Try it on for size. Work to see things entirely from their point of view.

2. Look in opposing arguments for the places where you are in agreement. No two arguments are totally opposite. Find the core of the matter where the arguments are the same.

3. Try to put two opposing ideas into one picture and make them work together. This works more often than you might think it would. Get to the core of each argument, keep each primary goal in tact, and then look for a way to make a new whole.

4. Stay in the 30,000 foot view. Don’t get caught in sematics or in details. Words aren’t your friend when you’re looking for flexibility. Words tie things down in a precise detailed fashion. Words can also confuse rather than add clarity–for example, your shade of blue might be more green than mine. If you use many words for the same thing . . . So the blue, azure, sapphire, teal, sky-colored logo would sit here . . ., then you can keep the thinking big picture and flexible.

5. Give weird ideas their voice. Runners push past the wall. So do flexible thinkers. Let other folks have a chance to share their kookie plans. Try them out. You might decide that you like one a lot.

6. Make a new habit of questioning yourself. Why am I doing this? Is there another approach? Is this my own thinking or a habit I’m used to? Does this situation call for action at all? The hardest part is remembering to question yourself. Doing it is actually fun. Once you get in the habit, you’ll not only gain flexibility. Your productivity will also go up.

7. Evaluate every argument. Don’t take anything on face value. People pass opinion as fact frequently, in the media and in person. Many folks just accept such information and repeat it as true–as if they are still in school. Flexible thinkers do not. When someone quotes statistics to you, be prepared to say, “You’re making that up.”

8. Use your entire brain, not just the logical left. Test things out with your perception and your intuition, as well. Don’t leave any information source on the table. Use everyone else’s brains too. Stretching your flexibility means stretching in every direction. There’s a world of new information waiting to be put together.

9. Find the humor and laugh some. There is something funny about almost everything, if you open yourself up to it. Give yourself room to laugh, and you might find other ideas come easier too.

10. Rewrite reality and have a few fantasies. Take that habit of Stephen Covey’s “Change your Paradigm” totally outside of the box. Don’t just make a slightly newer reality–blow your ideas out of the water. Imagine the problem as a dating situation, how would you deal with it then? Suppose it were happening on an alien world . . . and your kids were in charge?

Push your thinking in every direction you can. It doesn’t hurt, and the investment pays off in your ability to think in places where other folks can’t.

Every Company Needs You

Think of your mind as a room filled with drawers and doors, each of which leads to piles and stacks of information that you can access and use. Mental flexibility solves problems when other folks can’t because it allows you to open those drawers and doors to find answers to questions. Most folks don’t have any practice at doing that.

That’s why flexible thinkers get noticed so quickly. They give answers that aren’t the usual ones, and the answers they give are answers that work.

Imagine the impact on your personal brand when folks start seeing you as someone who always asks the right question, gets to the core of things, and fits ideas together. In other words, you have added flexible thinking as a big idea to your personal brand, a core competency of your skill set. It’s one more way to bring the uniquely Brand YOU to the business table.

Flexible thinking is a skill every company needs desperately. Companies can’t problem solve, innovate, or grow organically without it. Why not be the one who shows them does it for them?

–ME “Liz” Strauss

Special thanks to: Mental Flexibility for motivating me when I was tired.